First discussion thread of 2017: TriZetto hardware specs

Nicole Terranella, Health Plan Alliance

01/10/2017

Last year the Health Plan Alliance launched the discussion forum, a centralized place on the Health Plan Alliance website where members and the Health Plan Alliance team can go to pose questions to members. The discussion forum was built to function just like other online discussion forums or a more familiar comparison might be LinkedIn groups; except the Alliance discussion forum is exclusive to Alliance members only. 

In 2016, 649 threads were created on topics like performance dashboards and KPIs, benefit document creation processes, platforms for utilization management and case management, incorporating QHP required taglines into plans’ websites without distracting from the UX and design, the internal process for notifying members about the termination of a contracted provider, and managing your Edge Server in-house or outsourcing to a vendor, just to name a few.

“One of the top things our members tell us they value about their membership with the Alliance is the opportunity to ‘pick the brains’ of their peers and provide valuable insight in return. While members ask questions and share ideas during Alliance Value Visits and Value Calls throughout the year, the ability to ask a question to a large group of peers at any time and get immediate feedback the way members can using the Alliance discussion forum is of immense value to our members,” said Cathy Eddy, Health Plan Alliance President.

On January 3, 2017, Gerad Cook from Physicians Health Plan posted the first thread of the year, asking Health Plan Alliance members that are TriZetto licensed customers if they had the hardware specs for a number of applications that he was unable to find on the TriZetto Customer Exchange. This was just the first of eight threads that were started in the first week of the year and the Alliance hopes many more threads will follow.

How to start a thread and use the Alliance discussion forum

Only Alliance members with active profiles are able to participate in the discussion forum. To start a thread, Members must first sign in to the website, then navigate to “member resources”, “discussion forum, “post a new thread.”  When posting a question, members are asked to select areas of interest relevant to the question. Once the thread is posted, members who have those interests selected in their profile are immediately notified by email and are able to reply back to the email or post a reply on the discussion thread page. Members can also visit the discussion forum anytime to see all posts and may search for discussion threads with specific keywords.

To receive discussion thread notifications, Members must have their Alliance profile setup; interests selected and must be subscribed to discussion forum emails. Members can learn more about setting up their profile or using the discussion forum in the Alliance website FAQs.