Panviva, Inc.

Member Level: Sponsor

Vendor Overview

Description of Services: Panviva’s technology is a “guide on the side”, always there but never in the way, providing your staff with 3 clicks or less access to the information they need to do their jobs. Panviva eliminates human error, reduces training times, time to competency for new hires and escalations.

Primary Service: Technology solutions
Secondary Service: Marketing services

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61 Spit Brook Road, Suite 302 , 03060
Nashua, NH 03060
617-917-5149
http://panviva.com

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Documents
9/3/2020

Recording: Superior MX in a WFH Environment - September 2, Session 1
Stephen Pappas, Sara Gallegos, John Sanders, and Natalija Burns discuss all aspects of moving to a WFH model in a time of crisis. Shared at the Member Experience Summit 2020.

9/2/2020

Presentation: Superior MX in a WFH Environment - September 2, Session 1
Stephen Pappas, Sara Gallegos, John Sanders and Natalija Burns discuss all aspects of moving to a WFH model in a time of crisis. Shared at the Member Experience Summit 2020.

3/23/2020

Handle Novel Coronavirus Information Call for Panviva Subscribers
The Carle Foundation Hospital is sharing a procedure document that outlines scripts and tasks for call centers that are taking incoming calls from patients who are concerned about exposure and what to do.

3/23/2020

COVID-19: Plan, Prepare and Respond for Panviva Subscribers
CoreAxis is a valued Panviva certified implementation and content partner. They have created a comprehensive document that contains excellent information about the virus and what you can do in the workplace, in your community and at home to prevent exposure.

3/20/2020

Novel Virus COVID-19 Overview for Panviva Subscribers
The Panviva authoring team at Carle Foundation Hospital is sharing their OVERVIEW document. It contains information about the virus as well as details around how to accommodate patients and visitors at hospitals, access to doctors and more.

9/29/2017

Presentation: Case Study: A Seamless Experience for Prior Authorizations
As integrated delivery models, we have the opportunity to provide seamless experiences for our patient and member interactions. Carle/Health Alliance has partnered with Panviva to use common resources toward increasing standardization and reducing friction points, including those in the prior authorization process.  Taking an enterprise‐wide approach to work flows helped Health Alliance earn the 2017 JD Power award for Member Satisfaction.

9/28/2017

Audio: Case Study: A seamless experience for prior authorizations
As integrated delivery models, we have the opportunity to provide seamless experiences for our patient and member interactions. Carle/Health Alliance has partnered with Panviva to use common resources toward increasing standardization and reducing friction points, including those in the prior authorization process.  Taking an enterprise‐wide approach to work flows helped Health Alliance earn the 2017 JD Power award for Member Satisfaction.

11/9/2016

Presentation: Customer Experience Case study Health Alliance Medical Plan and Panviva
Health Alliance Medical Plan and their Alliance business sponsor Panviva discuss taking customer service and customer information enterprise-wide.

11/9/2016

Audio: Customer Experience case study Health Alliance Medical Plan and Panviva
Health Alliance Medical Plan and their Alliance business sponsor Panviva discuss taking customer service and customer information enterprise-wide.

Articles