Upland Panviva
Member Level: GPO Participant-revenueVendor Overview
Description of Services: Panviva is a Knowledge Management system that provides immediate access to standardized policies, procedures, call scripts, and work instructions. Panviva delivers intelligent, contextual guidance that is easy to access and easy to follow, making employees more competent, efficient, and compliant. From the member service center to all departments across the organization, Panviva serves as a "single source of truth" to deliver consistent answers across every channel, ensuring greater overall performance and member experience. Our customers typically achieve significant operational improvements in the following areas:
• Increased first call resolution
• Reduced average call handle times
• Reduced escalations
• Shorter training times
• Faster time to competency
• Increased overall productivity
• Increased member satisfaction
• Greater employee engagement
Primary Service: Automation, Workflow and IT Services
Secondary Service: Marketing/Member Materials
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1 Executive Dr
Chelmsford, MA 03060
617-917-5149
http://uplandsoftware.com/panviva
Documents
Delivering an Exceptional Customer Experience
Panviva helps companies provide exceptional customer experiences by delivering real-time intelligent information to your customers when and where they need it most...
Recording: Superior MX in a WFH Environment - September 2, Session 1
Stephen Pappas, Sara Gallegos, John Sanders, and Natalija Burns discuss all aspects of moving to a WFH model in a time of crisis. Shared at the Member Experience Summit 2020.
Presentation: Superior MX in a WFH Environment - September 2, Session 1
Stephen Pappas, Sara Gallegos, John Sanders and Natalija Burns discuss all aspects of moving to a WFH model in a time of crisis. Shared at the Member Experience Summit 2020.
Handle Novel Coronavirus Information Call for Panviva Subscribers
The Carle Foundation Hospital is sharing a procedure document that outlines scripts and tasks for call centers that are taking incoming calls from patients who are concerned about exposure and what to do.
COVID-19: Plan, Prepare and Respond for Panviva Subscribers
CoreAxis is a valued Panviva certified implementation and content partner. They have created a comprehensive document that contains excellent information about the virus and what you can do in the workplace, in your community and at home to prevent exposure.
Novel Virus COVID-19 Overview for Panviva Subscribers
The Panviva authoring team at Carle Foundation Hospital is sharing their OVERVIEW document. It contains information about the virus as well as details around how to accommodate patients and visitors at hospitals, access to doctors and more.
Presentation: Case Study: A Seamless Experience for Prior Authorizations
As integrated delivery models, we have the opportunity to provide seamless experiences for our patient and member interactions. Carle/Health Alliance has partnered with Panviva to use common resources toward increasing standardization and reducing friction points, including those in the prior authorization process. Taking an enterprise‐wide approach to work flows helped Health Alliance earn the 2017 JD Power award for Member Satisfaction.
Audio: Case Study: A seamless experience for prior authorizations
As integrated delivery models, we have the opportunity to provide seamless experiences for our patient and member interactions. Carle/Health Alliance has partnered with Panviva to use common resources toward increasing standardization and reducing friction points, including those in the prior authorization process. Taking an enterprise‐wide approach to work flows helped Health Alliance earn the 2017 JD Power award for Member Satisfaction.
Presentation: Customer Experience Case study Health Alliance Medical Plan and Panviva
Health Alliance Medical Plan and their Alliance business sponsor Panviva discuss taking customer service and customer information enterprise-wide.
Audio: Customer Experience case study Health Alliance Medical Plan and Panviva
Health Alliance Medical Plan and their Alliance business sponsor Panviva discuss taking customer service and customer information enterprise-wide.