Unhealthy Blindspots: Exposing the True Front Door of Healthcare

Wednesday, September 23, 2020
11:00 AM CT – 12:00 PM CT (60 minutes)
Vendor Spotlight Host: Buoy Health

This vendor spotlight is hosted on our BigMarker platform if you do not receive an email confirmation contact our Support team 888.472.0123. You must use the Google Chrome or Firefox browsers when participating in the webinar.

Healthcare today is overlooking a major moment in the member journey: the “before”. What’s really happening up until a member decides to seek care? And more importantly, how can we help members make the right decisions during that crucial period? Join Craig Irvine of Buoy Health and Kelly Stevenson of Inception Health (Froedtert Health) to discuss this blindspot in healthcare, and how an accurate understanding of the true “front door” of the system can help the industry meet members’ needs at the right point in time. The conversation will examine how Froedtert Health has used Buoy’s digital front door to better understand the pre-EHR member journey (ultimately de-escalating ER visits by 50%) – and to better help members navigate symptoms both before and during the COVID-19 pandemic.

During this webinar Buoy Health will cover:

• Why the 72-hour period leading up to healthcare is so important
• What makes members decide to seek care
• How to access data around member behavior even before a claim is made
• How a digital front door can help members navigate COVID-19 symptoms 
• How digital technology can help you prepare for the imminent surge in care demand post-COVID-19

Notice to Participants:

Please note that this webinar is a Vendor Spotlight and will be a capabilities-focused presentation. While this vendor is not under contract with the Health Plan Alliance, we believe this webinar will provide you the opportunity to learn more about this vendor and the programs and services it provides. Offering this webinar does not imply that the Health Plan Alliance endorses this vendor. The webinar is merely for informational purposes only. Should you wish to share feedback and/or have questions about this vendor, please contact Jaime González, the Alliance’s Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.