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Learn why your member communications deserve a digital overhaul

Event Date: 4/6/2021

Event Overview

Wednesday, 4/6/2021
11:00 AM CT – 12:00 PM CT (60 minutes)
Hosted by: Zelis

So, why should you be considering a digital overhaul to your member communications strategy?  Hint: it’s all about boosting impact, driving efficiency while discovering new savings channels!

Driving the digitization of member communications remains a challenge for plans today. Too many health plans across the country still rely on antiquated print/mail processes to distribute the majority of their communications. This presentation will explore how a strategic vendor partner can deliver print/mail consolidation technologies along with several modes of electronic delivery technologies; API, email, SMS, and mobile application, in order to cut costs, drive member satisfaction, and reduce revenue cycle management issues. A win, win, win for plans, members and providers.

 

Audience

Leaders responsible for marketing, operations, and product development. Those with responsibility for member experience and customer service will also find this webinar to be resourceful. 

Stay connected with the Member Experience (MX) Learning Collaborative

In this collaborative you'll find:

  • Contact information for all group members so you can easily connect by phone or email
  • Access to the curated discussion forum where you can quickly message the group with a question or information
  • Upcoming opportunities to collaborate with the group

Visit the MX Learning Collaborative

 


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Documents
4/7/2021

Recording: Learn why your member communications deserve a digital overhaul
As part of the Member Experience Learning Collaborative, Zelis discusses their partnership with Physicians Health Plan and how they provided solutions to streamline communications while improving the member experience.

4/6/2021

Presentation: Learn why your member communications deserve a digital overhaul
As part of the Member Experience Learning Collaborative, Zelis discusses their partnership with Physicians Health Plan. Attendees hear how they provided solutions to streamline communications while improving the member experience.

Attendees

Below is a list of all delegates registered to date for this event

  • Trisha Adams
  • ALLIANCE MEMBER
  • Director, Member Services at Physicians Health Plan
  • Libby Belli
  • ALLIANCE MEMBER
  • Marketing Director at Prominence Health Plan
  • Karoline Bota
  • ALLIANCE MEMBER
  • Lead Experience Designer at Presbyterian Health Plan
  • Michelle Bowman
  • ALLIANCE MEMBER
  • Marketing Communications Manager at Western Health Advantage
  • Walter Briggs
  • ALLIANCE MEMBER
  • Director of Implementation at Physicians Health Plan
  • Cary Campo
  • ALLIANCE MEMBER
  • Marketing Project Manager at Aspire Health Plan
  • John Caparoon
  • ALLIANCE MEMBER
  • Communications Manager at Health Alliance Medical Plans
  • Lisa Carlson
  • ALLIANCE MEMBER
  • Vice President, Operations at Avera Health Plans
  • Cailey Chrissinger
  • ALLIANCE MEMBER
  • Manager of Government Products (Medicare) at Denver Health Medical Plan
  • Mary Cooke
  • ALLIANCE MEMBER
  • VP USFHP Program at Johns Hopkins Health Plans
  • Melissa Cordial
  • ALLIANCE MEMBER
  • Director of Marketing and Digital Strategy at Health New England
  • Stephanie Donelko
  • ALLIANCE MEMBER
  • Digital Marketing Manager at Health Alliance Plan (HAP)
  • Sabrina Duran
  • ALLIANCE MEMBER
  • Product Implementation Manager at Presbyterian Health Plan
  • Kelly Faust
  • ALLIANCE MEMBER
  • Pharmacist at Geisinger Health Plan
  • Ashlyn Frazier
  • ALLIANCE MEMBER
  • Retention Manager at Health Alliance Plan (HAP)
  • Elizabeth Goff
  • ALLIANCE MEMBER
  • Manager - Medicare Project Management at IU Health Plans
  • Kaitlyn Hammond
  • ALLIANCE MEMBER
  • Director of Government Programs at Cox HealthPlans
  • Rick Heron
  • ALLIANCE MEMBER
  • Chief Experience Officer at Western Health Advantage
  • Melissa Holthaus
  • ALLIANCE MEMBER
  • Business Solutions Architect at Quartz Health Solutions
  • Sandy Hopkins
  • ALLIANCE MEMBER
  • Director, Member/Provider Services at Cox HealthPlans
  • Don Hufford
  • ALLIANCE MEMBER
  • Innovation Strategist at Western Health Advantage
  • Renea Johnson
  • ALLIANCE MEMBER
  • Vice President, Health Plans Operations at IU Health Plans
  • Ingrid Jorud
  • ALLIANCE MEMBER
  • Quality Program Manager at Presbyterian Healthcare Services
  • Joleen Katula
  • ALLIANCE MEMBER
  • Interim Compliance Officer at HealthTeam Advantage
  • Paula LeJeune
  • ALLIANCE MEMBER
  • Communications Specialist at Presbyterian Health Plan
  • Renee Lillie
  • ALLIANCE MEMBER
  • Content Specialist at Community Health Plan of Washington
  • Lee Manzo
  • ALLIANCE MEMBER
  • Compliance Analyst at FirstCarolinaCare Insurance Company
  • Erin Matteson
  • ALLIANCE MEMBER
  • Customer Development Consultant, Marketing at Sentara Health Plans (Optima)
  • KEITH MCMASTER
  • ALLIANCE MEMBER
  • Senior Director of Performance Improvement at MetroPlusHealth
  • Gregg Mottola
  • ALLIANCE MEMBER
  • Consumer Retention Analyst at Health Alliance Medical Plans
  • Emily Norton
  • ALLIANCE MEMBER
  • Medicare Analyst at Western Health Advantage
  • Romi Norton
  • ALLIANCE MEMBER
  • Strategic Marketing and Communications Manager at Network Health
  • Betsy Penturf
  • ALLIANCE MEMBER
  • Corporate Communications Manager at CommunityCare
  • Lee Pritchett
  • ALLIANCE MEMBER
  • Senior Marketing Manager at Care N' Care Insurance Company, Inc.
  • Petrina Russell
  • ALLIANCE MEMBER
  • Compliance Auditor at FirstCarolinaCare Insurance Company
  • Susan Sanchez
  • ALLIANCE MEMBER
  • Chief Information Officer at Cox HealthPlans
  • Denisa Simmons
  • ALLIANCE MEMBER
  • Executive Director, Vendor Management at CommunityCare
  • Emily Stump
  • ALLIANCE MEMBER
  • Program Manager - Experience Design and Customer Experience at IU Health Plans
  • Laura Watkins
  • ALLIANCE MEMBER
  • Vice President, Marketing and Enrollment at Santa Clara Family Health Plan
  • Nancy Weber
  • ALLIANCE MEMBER
  • Clinical Integration Program Manager at Network Health
  • Stephanie Wiegman
  • ALLIANCE MEMBER
  • Customer Experience Coordinator at Samaritan Health Plans
  • Jennifer Yates
  • ALLIANCE MEMBER
  • Manager, Health & Wellness at SummaCare
  • Erin Brophy
  • SPONSOR
  • Director, Marketing Operations at Zelis Healthcare, LLC
  • Thomas Joyer
  • SPONSOR
  • Chief Commercial Officer at Altruista Health, Inc
Speakers