Interoperability and the Member Experience: Creating Strategies for Success
Event Date: 9/29/2021
Event Overview
Wednesday, 9/29/2021
1:00 PM CT – 2:00 PM CT (60 minutes)
Hosted by: IU Health Plans
Alliance member health plans share how they are anticipating member experience impacts and developing strategies as a result of interoperability implementation. Health plans discuss the following considerations:
- Process changes
- Member education tools and resources
- Customer service training and readiness
- Member questions to anticipate
Audience
Member experience, communication and customer service teams will find this session beneficial in addition to marketing and sales, IT functions and strategic planning.
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Attendees
Below is a list of all delegates registered to date for this event
- Trisha Adams
- ALLIANCE MEMBER
- Director, Member Services at Physicians Health Plan
- Ann Bain
- ALLIANCE MEMBER
- Compliance Coordinator & Privacy Officer at Avera Health Plans
- Nicole Beadle
- ALLIANCE MEMBER
- Manager, Medicare Compliance at Paramount Health Care
- Sherry Cross
- ALLIANCE MEMBER
- Technical Project Coordinator at Sentara Health Plans (Optima)
- Phyllis Fisher
- ALLIANCE MEMBER
- VP, Operations at Physicians Health Plan
- Deborah Gleeson
- ALLIANCE MEMBER
- Director, IS&T at Community Health Plan of Washington
- Stephanie Hadcock
- ALLIANCE MEMBER
- Manager, Medicare Operations at Capital District Physicians' Health Plan (CDPHP)
- Melissa Holthaus
- ALLIANCE MEMBER
- Business Solutions Architect at Quartz Health Solutions
- Christine Jensen
- ALLIANCE MEMBER
- Privacy and Information Security Manager at Western Health Advantage
- Tracy Jones
- ALLIANCE MEMBER
- Chief Compliance Officer at SummaCare
- Venkataramana Kamireddy
- ALLIANCE MEMBER
- Head of IT Enterprise Services at Health New England
- Liz Lopez Cepero
- ALLIANCE MEMBER
- Chief Growth Officer at Baylor Scott & White Health Plan
- Joseph Maumus
- ALLIANCE MEMBER
- Process Improvement Manager at Alliant Health Plans
- Alyssa Mullen
- ALLIANCE MEMBER
- AVP, Quality Improvement and Performance at Jefferson Health Plans
- Adrienne Neaderhiser
- ALLIANCE MEMBER
- Director, Member Experience Design at Presbyterian Health Plan
- Michael Pace
- ALLIANCE MEMBER
- Business Systems Analyst II at Samaritan Health Services
- Liza Paul
- ALLIANCE MEMBER
- Vice President of Health Services at MediGold
- Joshua Polk
- ALLIANCE MEMBER
- Business Analyst at Quartz Health Solutions
- Rachel Quiroz
- ALLIANCE MEMBER
- Business Systems Analyst Sr at Samaritan Health Plans
- Dean Ratzlaff
- ALLIANCE MEMBER
- Director, Actuary/Revenue Management at Sentara Health Plans (Optima)
- Traci Rhodes
- ALLIANCE MEMBER
- Quality Improvement and Accreditation Manager at Cox HealthPlans
- James Roy
- ALLIANCE MEMBER
- Senior Business Analyst at Community Health Plan of Washington
- Debra Schiffman
- ALLIANCE MEMBER
- Vice President, Operations at Quartz Health Solutions
- Annie Shieh
- ALLIANCE MEMBER
- Sr. Director of Compliance, CA Compliance Officer at Central Health Plan of California
- Michelle Skelly
- ALLIANCE MEMBER
- Director of Marketing and Communications at Alliant Health Plans
- Erin Smalley
- ALLIANCE MEMBER
- Government Programs Account Manager at Cox HealthPlans
- Shari Smith
- ALLIANCE MEMBER
- Member Experience Program Manager at Samaritan Health Plans
- Amy Stiles
- ALLIANCE MEMBER
- Coordinator of Quality Management at MediGold
- Katie Studer
- ALLIANCE MEMBER
- Director, Customer Experience at Avera Health Plans
- Bonnie Swaney
- ALLIANCE MEMBER
- Sr. Project Manager at Samaritan Health Plans
- Elaine Taylor
- ALLIANCE MEMBER
- Compliance Consultant at IU Health Plans
- Somi Thomas
- ALLIANCE MEMBER
- Sr Business Solutions Analyst at Community Health Plan of Washington
- Kyle Trivedi
- ALLIANCE MEMBER
- Operations Manager, Member Services at Paramount Health Care
- Stephanie Wiegman
- ALLIANCE MEMBER
- Customer Experience Coordinator at Samaritan Health Plans
- Tami Wlajnitz
- ALLIANCE MEMBER
- Director, Appeals, Complaints, and Grievances at Johns Hopkins Health Plans
- William Yee
- ALLIANCE MEMBER
- Assistant Compliance Counsel at Central Health Plan of California
- Peter Trask
- SPONSOR
- Healthcare Consultant at Optum Advisory
Speakers
- Emily Stump
Program Manager - Experience Design and Customer Experience at IU Health Plans
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