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Interoperability and the Member Experience: Creating Strategies for Success

Event Date: 9/29/2021

Event Overview

Wednesday, 9/29/2021
1:00 PM CT – 2:00 PM CT (60 minutes)
Hosted by: IU Health Plans 

Alliance member health plans share how they are anticipating member experience impacts and developing strategies as a result of interoperability implementation. Health plans discuss the following considerations:

  • Process changes
  • Member education tools and resources
  • Customer service training and readiness
  • Member questions to anticipate

Audience

Member experience, communication and customer service teams will find this session beneficial in addition to marketing and sales, IT functions and strategic planning.




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Attendees

Below is a list of all delegates registered to date for this event

  • Trisha Adams
  • ALLIANCE MEMBER
  • Director, Member Services at Physicians Health Plan
  • Ann Bain
  • ALLIANCE MEMBER
  • Compliance Coordinator & Privacy Officer at Avera Health Plans
  • Nicole Beadle
  • ALLIANCE MEMBER
  • Manager, Medicare Compliance at Paramount Health Care
  • Sherry Cross
  • ALLIANCE MEMBER
  • Technical Project Coordinator at Sentara Health Plans (Optima)
  • Phyllis Fisher
  • ALLIANCE MEMBER
  • VP, Operations at Physicians Health Plan
  • Deborah Gleeson
  • ALLIANCE MEMBER
  • Director, IS&T at Community Health Plan of Washington
  • Stephanie Hadcock
  • ALLIANCE MEMBER
  • Manager, Medicare Operations at Capital District Physicians' Health Plan (CDPHP)
  • Melissa Holthaus
  • ALLIANCE MEMBER
  • Business Solutions Architect at Quartz Health Solutions
  • Christine Jensen
  • ALLIANCE MEMBER
  • Privacy and Information Security Manager at Western Health Advantage
  • Tracy Jones
  • ALLIANCE MEMBER
  • Chief Compliance Officer at SummaCare
  • Liz Lopez Cepero
  • ALLIANCE MEMBER
  • Chief Growth Officer at Baylor Scott & White Health Plan
  • Joseph Maumus
  • ALLIANCE MEMBER
  • Process Improvement Manager at Alliant Health Plans
  • Alyssa Mullen
  • ALLIANCE MEMBER
  • AVP, Quality Improvement and Performance at Jefferson Health Plans
  • Adrienne Neaderhiser
  • ALLIANCE MEMBER
  • Director, Member Experience Design at Presbyterian Health Plan
  • Michael Pace
  • ALLIANCE MEMBER
  • Business Systems Analyst II at Samaritan Health Services
  • Liza Paul
  • ALLIANCE MEMBER
  • Vice President of Health Services at MediGold
  • Joshua Polk
  • ALLIANCE MEMBER
  • Business Analyst at Quartz Health Solutions
  • Rachel Quiroz
  • ALLIANCE MEMBER
  • Business Systems Analyst Sr at Samaritan Health Plans
  • Dean Ratzlaff
  • ALLIANCE MEMBER
  • Director, Actuary/Revenue Management at Sentara Health Plans (Optima)
  • Traci Rhodes
  • ALLIANCE MEMBER
  • Quality Improvement and Accreditation Manager at Cox HealthPlans
  • James Roy
  • ALLIANCE MEMBER
  • Senior Business Analyst at Community Health Plan of Washington
  • Debra Schiffman
  • ALLIANCE MEMBER
  • Vice President, Operations at Quartz Health Solutions
  • Annie Shieh
  • ALLIANCE MEMBER
  • Sr. Director of Compliance, CA Compliance Officer at Central Health Plan of California
  • Michelle Skelly
  • ALLIANCE MEMBER
  • Director of Marketing and Communications at Alliant Health Plans
  • Erin Smalley
  • ALLIANCE MEMBER
  • Government Programs Account Manager at Cox HealthPlans
  • Shari Smith
  • ALLIANCE MEMBER
  • Member Experience Program Manager at Samaritan Health Plans
  • Amy Stiles
  • ALLIANCE MEMBER
  • Coordinator of Quality Management at MediGold
  • Katie Studer
  • ALLIANCE MEMBER
  • Director, Customer Experience at Avera Health Plans
  • Bonnie Swaney
  • ALLIANCE MEMBER
  • Sr. Project Manager at Samaritan Health Plans
  • Elaine Taylor
  • ALLIANCE MEMBER
  • Compliance Consultant at IU Health Plans
  • Somi Thomas
  • ALLIANCE MEMBER
  • Sr Business Solutions Analyst at Community Health Plan of Washington
  • Kyle Trivedi
  • ALLIANCE MEMBER
  • Operations Manager, Member Services at Paramount Health Care
  • Stephanie Wiegman
  • ALLIANCE MEMBER
  • Customer Experience Coordinator at Samaritan Health Plans
  • Tami Wlajnitz
  • ALLIANCE MEMBER
  • Director, Appeals, Complaints, and Grievances at Johns Hopkins Health Plans
  • William Yee
  • ALLIANCE MEMBER
  • Assistant Compliance Counsel at Central Health Plan of California
  • Peter Trask
  • SPONSOR
  • Healthcare Consultant at Optum Advisory
Speakers