Information Technology & Operations Value Visit

Event Date: 2/7/2018 - 2/9/2018

Event Overview

Access all the event presentations and podcasts from the documents tab.

Hosted by: SelectHealth and Providence Health Plans

As health plans and their provider owners and partners continue an unprecedented pace of revolutionary changes across the enterprise, incredible demands are placed on the information technology infrastructure and operational framework. This value visit brought leaders in these key areas together to explore challenges and breakthroughs in operationalizing change in today's healthcare industry.

Download the event presentations and podcasts for in-depth information on:

Results from the 2017 CIO Survey: evaluation of trends in IT and an updated inventory of tools
Gain insights from multiple health plan case studies on market perspectives and the demands placed on IT and operations
SelectHealth Plan case study: Their management operating system and continuous improvement methodology
Providence Health Plan case study: Web service architecture and pushing data to the user front end
Closed session for health plans only: Perspectives on critical platforms and vendor relationships
Vendor panel: Emerging capabilities and priorities in today's claims systems
Making the shift to the agile model and moving away from the traditional waterfall
Master data management and data governance: P&P show and tell and committee structure and governance tools
Cost optimization: Achieving efficiencies and operating well with a compressed budget

Member Testimonials

"The presentations were great and very engaging. I especially enjoyed the sessions on Data Governance, agile development and CMBD/Enterprise architecture. The networking was also very valuable. "

Dave Cook
Paramount Health Care

"The on-site visit to SelectHealth was awesome. Good presentations—the client case studies show real world application."

Lisa Kuhls
Medical Associates Health Plans

"It was absolutely fascinating to hear the perspectives of CIOs and COOs from other health plans. The concept of health plans no longer being claim processing centers and instead being data and analytics companies is a concept that has been circulating at HNE. It was reassuring to hear so many others following this same path."

Chris Jasinski
Health New England

"Very informative. I really learned a lot about IT roles. I have been in operations but am excited to learn more about IT."

Kellie Opp
Avera Health Plans

Thank you to our event sponsors

PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

OTHER SPONSORS

Agenda

For a detailed agenda go to the Documents tab to download

AGENDA AT A GLANCE

Wed, Feb 7	Industry trends’ impact on IT investment and development strategies
8:00 – 8:30am	Breakfast
8:30 – 9:00am	Welcome and Introductions
9:00 – 10:00am	The 2017 Alliance member CIO Survey: What’s next for CIOs across the country?
10:00 – 10:20am	Break
10:20 – 11:30am	Alliance Member Health Plan closed session: Claims system discussion
11:30 – 12:30pm	Lunch
12:30 – 2:15pm	Panel discussion on the claims system evolution: How today’s technology is changing to meet tomorrow’s managed care challenges
2:15 – 2:30pm	Break
2:30 – 3:30pm	Western Health case study: Best practices in transitioning from waterfall to agile development
3:30 – 4:30pm	SelectHealth case study: Enterprise Architecture and aligning capabilities and processes
6:00pm	Reception
Thurs, Feb 8	Gaining efficiencies in data quality improvement, operations and automation
8:00 – 8:30am	Breakfast
8:30 – 10:00am	Panel discussion: Best practices and lessons learned in master data management and data governance
10:00 – 10:30am	Break
10:30 – 12:00pm	Health Alliance Plan case study: Achieving efficiencies and operating well with a compressed budget
12:00 – 1:00 pm	Lunch
1:00 – 5:00pm	SelectHealth Health Plan Onsite Workshop: Operationalizing Innovation
5:30pm	Dinner

Fri, Feb 9	Ensuring security for your members and disaster readiness for your Plan
8:00 – 8:30am	Breakfast
8:30 – 10:00am	Health First Health Plan case study: Cybersecurity for your team and your consumers
10:00 – 10:15am	Break
10:15 – 11:30am	Cox HealthPlans case study: What happens if a key leader gets “the death card”?
11:30am	Wrap Up and Adjourn

Venue

Grand America Hotel

555 South Main St
Salt Lake City, UT 84111
801.258.6000
Reservations 800.304.8696
Website

The hotel room block expires on January 15, 2018
Our room rate is $229 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 800.304.8696 and ask for the Health Plan Alliance (Vizient) room rate or book online. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block could sell out before this date.

DRESS
Business casual attire is appropriate for the meeting. Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
Taxi from the Salt Lake City International airport is approximately $20.
Learn more

SALT LAKE CITY WEATHER
View the latest weather forecast.

Documents

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2/7/2018

Presentation: The 2017 Alliance Member CIO Survey
A recap of the recent CIO survey of the Alliance and ACAP membership.

2/7/2018

Presentation: Claims system evolution - Cognizant
Cognizant speaks to claim system modernization during the claims system evolution panel at the Alliance 2018 IT & Operations Value Visit. The panel discussion explores industry trends and how claims system experts anticipate these technologies will continue evolving with the rest of the industry.

2/2/2018

Presentation: Achieving efficiencies and operating well with a compressed budget
In this case study from Health Alliance Plan, CIO Annette Marcath shares her department's ongoing efforts to increase operational efficiency. From insights gained through expert consultants to the big wins that come from process improvement efforts, Marcath shares the lessons learned along the way, as well as ideas others can take back to their organizations.

2/2/2018

Presentation: Claims system evolution panel - DST Health Solutions
DST Health Solutions speaks to claim system modernization during the claims system evolution panel at the Alliance 2018 IT & Operations Value Visit. The panel discussion explores industry trends and how claims system experts anticipate these technologies will continue evolving with the rest of the industry.

2/2/2018

Presentation: Claims system evolution panel - HealthEdge
HealthEdge speaks to transformation in today's dynamic marketplace and why it is imperative during the claims system evolution panel at the Alliance 2018 IT & Operations Value Visit. The panel discussion explores industry trends and how claims system experts anticipate these technologies will continue evolving with the rest of the industry.

2/2/2018

Presentation: What happens if a key leader gets "the death card"?
In this case study presentation from Cox HealthPlans CIO, we walk through an approach to disaster readiness that is sure to capture your leadership team's attention ... Hand out death cards in a challenging dry run of "what would you do if..."Ã‚Â. Attendees will take away actionable ideas, tips and tricks, to more effectively engage your key leadership members in a disaster readiness plan and dry run. In addition, our presenter shares enlightening insights from an onsite consultation with the FBI regarding her organization's DRP for hacking. Tips and tricks to ensure your policies reflect best practices.

2/2/2018

Presentation: Cybersecurity for your team and your consumers
Health First Health Plan's CIO, Alex Popowycz, leads a discussion on cybersecurity, and issue which has only has grown over time in terms of scale and sophistication. Popowycz discusses the consumer point of view and examines what can or should be done to provide confidence to our customers that the data and transactions performed with us are safe extending into the IoT realm. In addition, he explores the view from the back-office, including things such as insider threats.

2/2/2018

Presentation: Best practices and lessons learned in master data management and data governance panel - Health New England
Attendees gain insights from their Alliance peers on three key issues related to master data management: why data quality improvement, what was done and what were the lessons learned.

2/2/2018

Presentations: Best practices and lessons learned in master data management and data governance panel - Providence Health Plans
Attendees gain insights from their Alliance peers on three key issues related to master data management: why data quality improvement, what was done and what were the lessons learned.

1/31/2018

Agenda: IT and Operations Value Visit Feb 2018
The agenda for the IT and Operations Value Visit, February 7-9, 2018 in Salt Lake City, Utah.

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