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Information Technology & Operations Value Visit

Event Date: 2/7/2018 - 2/9/2018

Event Overview
Access all the event presentations and podcasts from the documents tab.


Hosted by: SelectHealth and Providence Health Plans

As health plans and their provider owners and partners continue an unprecedented pace of revolutionary changes across the enterprise, incredible demands are placed on the information technology infrastructure and operational framework.  This value visit brought leaders in these key areas together to explore challenges and breakthroughs in operationalizing change in today's healthcare industry. 

 

Download the event presentations and podcasts for in-depth information on:

  • Results from the 2017 CIO Survey: evaluation of trends in IT and an updated inventory of tools
  • Gain insights from multiple health plan case studies on market perspectives and the demands placed on IT and operations
  • SelectHealth Plan case study: Their management operating system and continuous improvement methodology
  • Providence Health Plan case study: Web service architecture and pushing data to the user front end
  • Closed session for health plans only: Perspectives on critical platforms and vendor relationships
  • Vendor panel: Emerging capabilities and priorities in today's claims systems
  • Making the shift to the agile model and moving away from the traditional waterfall
  • Master data management and data governance: P&P show and tell and committee structure and governance tools
  • Cost optimization: Achieving efficiencies and operating well with a compressed budget

Member Testimonials


"The presentations were great and very engaging. I especially enjoyed the sessions on Data Governance, agile development and CMBD/Enterprise architecture. The networking was also very valuable. "

Dave Cook
Paramount Health Care
"The on-site visit to SelectHealth was awesome. Good presentations—the client case studies show real world application."

Lisa Kuhls
Medical Associates Health Plans
"It was absolutely fascinating to hear the perspectives of CIOs and COOs from other health plans.  The concept of health plans no longer being claim processing centers and instead being data and analytics companies is a concept that has been circulating at HNE. It was reassuring to hear so many others following this same path."

Chris Jasinski
Health New England

"Very informative. I really learned a lot about IT roles. I have been in operations but am excited to learn more about IT."

Kellie Opp
Avera Health Plans

 

Thank you to our event sponsors


PLATINUM SPONSORS

 

 

 

 

 

 

 

GOLD SPONSORS

 

 

 

 

 

 

 

SILVER SPONSORS

 

 

 

 

 

 

 

BRONZE SPONSORS

 

 

 

 

 

 

 

OTHER SPONSORS

 

 

Agenda

For a detailed agenda go to the Documents tab to download

AGENDA AT A GLANCE

 

Wed, Feb 7

 

Industry trends’ impact on IT investment and development strategies

8:00 – 8:30am

Breakfast

8:30 – 9:00am

Welcome and Introductions

9:00 – 10:00am

The 2017 Alliance member CIO Survey: What’s next for CIOs across the country?

10:00 – 10:20am

Break

10:20 – 11:30am

Alliance Member Health Plan closed session: Claims system discussion

11:30 – 12:30pm

Lunch

12:30 – 2:15pm

Panel discussion on the claims system evolution: How today’s technology is changing to meet tomorrow’s managed care challenges

2:15 – 2:30pm

Break

2:30 – 3:30pm

Western Health case study: Best practices in transitioning from waterfall to agile development

3:30 – 4:30pm

SelectHealth case study: Enterprise Architecture and aligning capabilities and processes

6:00pm

Reception

 

Thurs, Feb 8

 

Gaining efficiencies in data quality improvement, operations and automation

8:00 – 8:30am

Breakfast

8:30 – 10:00am

Panel discussion: Best practices and lessons learned in master data management and data governance

10:00 – 10:30am

Break

10:30 – 12:00pm

Health Alliance Plan case study: Achieving efficiencies and operating well with a compressed budget

12:00 – 1:00 pm

Lunch

1:00 – 5:00pm

SelectHealth Health Plan Onsite Workshop: Operationalizing Innovation

5:30pm

Dinner

 

 

Fri, Feb 9

Ensuring security for your members and disaster readiness for your Plan

8:00 – 8:30am

Breakfast

8:30 – 10:00am

Health First Health Plan case study: Cybersecurity for your team and your consumers

10:00 – 10:15am

Break

10:15 – 11:30am

Cox HealthPlans case study: What happens if a key leader gets “the death card”?

11:30am

Wrap Up and Adjourn

Venue

Salt Lake City, UTGrand America Hotel

555 South Main St
Salt Lake City, UT 84111
801.258.6000
Reservations 800.304.8696
Website


The hotel room block expires on January 15, 2018
Our room rate is $229 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 800.304.8696 and ask for the Health Plan Alliance (Vizient) room rate or book online. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block could sell out before this date.


DRESS
Business casual attire is appropriate for the meeting.  Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
Taxi from the Salt Lake City International airport is approximately $20. 
Learn more


SALT LAKE CITY WEATHER
View the latest weather forecast.
Documents

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  • 2/9/2018
  • Audio: Cybersecurity for your team and your consumers
  • Health First Health Plan's CIO, Alex Popowycz, leads a discussion on cybersecurity, and issue which has only has grown over time in terms of scale and sophistication. Popowycz discusses the consumer point of view and examines what can or should be done to provide confidence to our customers that the data and transactions performed with us are safe extending into the IoT realm. In addition, he explores the view from the back-office, including things such as insider threats.
  • 2/9/2018
  • Audio: What happens if a key leader gets "the death card"?
  • In this case study presentation from Cox HealthPlans CIO, we walk through an approach to disaster readiness that is sure to capture your leadership team's attention ... Hand out death cards in a challenging dry run of "what would you do if...". Attendees will take away actionable ideas, tips and tricks, to more effectively engage your key leadership members in a disaster readiness plan and dry run. In addition, our presenter shares enlightening insights from an onsite consultation with the FBI regarding her organization's DRP for hacking. Tips and tricks to ensure your policies reflect best practices.
  • 2/8/2018
  • Audio: Achieving efficiencies and operating well with a compressed budget
  • In this case study from Health Alliance Plan, CIO Annette Marcath shares her department's ongoing efforts to increase operational efficiency. From insights gained through expert consultants to the big wins that come from process improvement efforts, Marcath shares the lessons learned along the way, as well as ideas others can take back to their organizations.
  • 2/8/2018
  • Presentation: SelectHealth continuous improvement culture shift
  • SelectHealth AVP Continuous Improvement Bryan Crowell kicked off the February 8, 2018 onsite workshop with an overview of SelectHealth's shift to a continuous improvement culture. He described the reasons behind the shift, the goals the organization is reaching toward, and the tactics deployed to operationalize the vision. This onsite workshop hosted by SelectHealth was part of the February 7-9, 2018 IT and Operations Value Visit
  • 2/7/2018
  • Audio: Panel - Claims System Evolution
  • In this panel discussion, we explore the industry trends and how claims system experts anticipate these technologies will continue evolving with the rest of the industry.

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Attendees

Below is a list of all delegates registered to date for this event

  • Kenneth Bernard
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • VP of Information Technology at Health New England
  • Benjamin Berrett
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Enterprise Architecture Manage at SelectHealth
  • Timothy Boesken
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Data Integrations Manager at Health First Health Plans
  • Andy Browning
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Analytics Manager at SelectHealth
  • Chris Buelow
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Information Officer at CommunityCare
  • Susan Butts
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Information Officer at Cox HealthPlans
  • Michelle Carr
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Operations at Sentara Health Plans (Optima)
  • Michael Carter
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Senior Infrastructure Architect at SelectHealth
  • Dave Cook
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Associate Vice President, Information Technology Services at Paramount Health Care
  • Ali Darugar
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Information Officer at Western Health Advantage
  • Barry Facile
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director of IT Services at Avera Health Plans (DAKOTACARE)
  • Jaydeep Ghosh
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director Data Services at Providence Health Plans
  • Marcus Goetz
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Data Management Lead at Avera Health Plans (DAKOTACARE)
  • Travis Hansen
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • DBA at SelectHealth
  • Jeff Hartzfeld
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Enterprise Solutions Architect at SelectHealth
  • Bob Heitman
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Actuary at SelectHealth
  • Christopher Jasinski
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director of Healthcare Informatics at Health New England
  • Lisa Kuhls
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • IT Development and Project Manager at Medical Associates Health Plans
  • Matt Lewis
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • AVP, IT Operations at FirstCare Health Plans
  • James Linnabary
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director of Data Management & Product Configuration at Health First Health Plans
  • Troy Madsen
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Manager at SelectHealth
  • Annette Marcath
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Information Officer at Health Alliance Plan (HAP)
  • Jeffrey Martin
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Financial Officer at Paramount Health Care
  • Kellie Opp
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Claims Manager at Avera Health Plans (DAKOTACARE)
  • Jarrod Rourke
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Senior Manager, IT at HealthTeam Advantage
  • Debra Schiffman
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Assistant Vice President, Operations at Quartz Health Solutions
  • Gerald Shields
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • CIO at FirstCare Health Plans
  • Leslie Sprites
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director of Claims at Alliant Health Plans
  • John Tippetts
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Application Development at SelectHealth
  • Prashanth Vankalapati
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Manager of IT Applications at Prominence Health Plan
  • Sherri White
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Vice President, Operations at CommunityCare
  • Bob White
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • VP and Chief Operating Officer at SelectHealth
  • Dave Zhang
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • IT Director at Alliant Health Plans
  • Bill Vickers
  • PLATINUM/GOLD SPONSOR PASS
  • RVP, Business Development at Cognizant
  • Dannette Coleman
  • SPEAKER
  • Executive Vice President, Business Development at HealthEdge
  • Mike Comick
  • SPEAKER
  • Independent Consultant at Michael Comick and Co, LLC
  • Craig Penrose
  • SPEAKER
  • Vice President, Business Consulting Services at FlexTech, Inc.
  • Marlene Reedy
  • SPEAKER
  • Business Solution Executive at DST Health Solutions
  • Jay Sultan
  • SPEAKER
  • VP, Product Management at Cognizant
  • Alexei Beran
  • SPONSOR
  • VP, Business Development at FlexTech, Inc.
  • Richard Dixon
  • SPONSOR
  • Vice President Business Development at Health Integrated
  • Becky Erbe
  • SPONSOR
  • VP Government Solutions at Cognizant
  • David Gallegos
  • SPONSOR
  • SVP Consulting Services at Change Healthcare Consulting
  • Dennis Gray
  • SPONSOR
  • Director, Business Development at Cognizant
  • Michael Stedman
  • SPONSOR
  • Senior Sales Executive at Performance Clinical Systems
  • Rita Datko
  • VIRTUAL ATTENDEE
  • Chief Financial Officer at Sharp Health Plan
  • Jon Griffith
  • VIRTUAL ATTENDEE
  • AVP of Service Excellence at SelectHealth
  • Glenn Hamburg
  • VIRTUAL ATTENDEE
  • Chief Client Services Officer at Western Health Advantage
  • Scott Hancock
  • VIRTUAL ATTENDEE
  • VP of Sales and Operations at Care N' Care Insurance Company, Inc.
  • Dana Hogan
  • VIRTUAL ATTENDEE
  • Director, Application Support at Providence Health Plans
  • Wendy Karsten
  • VIRTUAL ATTENDEE
  • CEO at Care N' Care Insurance Company, Inc.
  • Michael Keeler
  • VIRTUAL ATTENDEE
  • Chief Operating Officer at Health First Health Plans
  • Kevin Lewis
  • VIRTUAL ATTENDEE
  • CEO at Community Health Options
  • Robert Micillo
  • VIRTUAL ATTENDEE
  • Chief Information Security Officer at MetroPlus Health Plan
  • Eric Rasmussen
  • VIRTUAL ATTENDEE
  • CIO/Vice President Information Technology at Prominence Health Plan
  • Thomas Risse
  • VIRTUAL ATTENDEE
  • Chief Financial Officer at SelectHealth
  • Susan Sun
  • VIRTUAL ATTENDEE
  • CIO at MetroPlus Health Plan
  • Tyler Tyburski
  • VIRTUAL ATTENDEE
  • Senior Business Analyst at Community Health Options
  • Marianne White
  • VIRTUAL ATTENDEE
  • Service Excellence Claims Director at SelectHealth
  • Sally Wichmann
  • VIRTUAL ATTENDEE
  • SIU Coordinator at Presbyterian Health Plan
Speakers