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Member Experience Value Visit and Innovation Fair

Event Date: 9/12/2018 - 9/14/2018

Event Overview

Register and make plans to join us in San Diego

Hosted by: Sharp Health Plan

Convene with health plan and provider leaders to explore evolving strategies in defining and enhancing the member experience.  As the healthcare industry continues shifting from a B2B to a B2C mindset, Health Plan Alliance member organizations are pivoting in many unique ways, from redesigning their customer service functions to building entirely new approaches to engagement and brand identity.  Connect and learn what other regional health plans are doing to foster both rational trust and deeply felt affection among their members.


 

Who should attend

  • Customer Service
  • Member Experience
  • Sales/Marketing
  • Product Development
  • Strategic Planning
  • Process Improvement
  • Executives and managers looking for new ways to engage and communicate with members, and those exploring innovative opportunities to differentiate their members' experiences

 


 

Special events

 

Panviva User Group

Tuesday, September 11  |  Registration opens at 11:30 a.m.
Panviva is holding its first User Group specifically for Health Plan Alliance members on-site at the Member Experience Value Visit. Join the Panviva team and your fellow Alliance peers for a full afternoon dedicated to sharing best practices and hearing about Panviva’s new products and messaging. Registration will open at 11:30 a.m. with a light lunch served at noon, then the User Group will kick off at 1:00 p.m. The day will conclude with a client appreciation dinner. The Panviva team looks forward to seeing you there. More details will be available soon. Please register for the Panviva User Group when you complete your registration for the Member Experience Value Visit. If you need to edit your registration, please contact info@healthplanalliance.org. 

 

 

Innovation Fair 

Thursday, September 13, 2:00 p.m. 
While you're at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. See who all will be there by clicking the Special Events tab and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.



 

Thank you to our event sponsors

 

PLATINUM SPONSORS

 

GOLD SPONSORS


SILVER SPONSORS

 

 
BRONZE SPONSORS

 

 

OTHER SPONSORS

 


 

 

 

 

 

Agenda

For a printable, detailed agenda go to the Documents tab above 

AGENDA AT A GLANCE  

Tuesday, September 11, 2018
Panviva User Group
11:30 am -5:00 pm
Welcome and opening remarks
Lunch
The Power of Omnichannel with Panviva Pushing the envelope: Getting more value for your Panviva investment
Sharing of Best Practices and What's New at Panviva
Q&A 
6:00pm  Appreciation dinner for Panviva customers

Wednesday, September 12, 2018
7:30 am Breakfast
8:00 am Welcome & Introductions
8:30 am Workshop by Idea Couture:  A new way of looking at consumers
10:00 am Break
10:30 am Workshop:  continued
12:00 pm Lunch
1:00 pm Leading Edge by Welltok:  A Roadmap to Consumer Health Activation
2:30 pm Break
2:45 pm Case Study:  SelectHealth
3:45 pm ConsejoSano Interview: Engaging Multicultural Members
6:00 pm Reception 

Thursday, September 13, 2018

7:30 am Breakfast
8:00 am Case Study:  The Sharp Experience
9:30 am Break
9:45 am Zipari:  MultiPlatform Strategies
10:45 am Break
11:00 am NovuHealth: Driving Plan Performance with a Unified Consumer Experience
12:00 pm Lunch
1:00 pm AccessOne: Consumerism and the Financial Burden of Health Care
2:00 pm Innovation Fair
6:00 pm Dinner – Ferry to Coronado Island

Friday, September 14, 2018

8:00 am Breakfast
8:30 am Case Study:  Fluent Health – Measuring Customer Experience Enterprise-wide
9:45 am Break
10:00 am Case Study:  Network Health Plan – Measure the ROI of Consumer Experience Strategies
11:30 am   Wrap up and Adjourn

Venue

Join us at hotel solamar sept. 12-14, 2018 for the Alliance Member Experience Value VisitKimpton Solamar Hotel

435 6th Ave
San Diego, CA  92101
619.819.9500
Reservations 877.230.0300


The hotel room block expires on August 21, 2018
Our room rate is $229 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 800.546.7866 and ask for the Health Plan Alliance (Vizient) room rate or click here to book online. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block is selling out, click here for nearby options.


DRESS
Business casual attire is appropriate for the meeting.  Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
UberX from the San Diego International Airport (SAN) is approximately $10-12.  Click here for more details.

SAN DIEGO WEATHER
View the latest weather forecast.
Special Events

Find your next great idea at the Innovation Fair

While on site at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. Review the list and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.

 

 

 

 


Documents
9/4/2018

Agenda: Member Experience Value Visit Sept 2018
Agenda for the member experience value visit in San Diego, September 2018.

Attendees

Below is a list of all delegates registered to date for this event

  • Moe Abugan
  • ALLIANCE MEMBER
  • Marketing and Communications Specialist at Sharp Health Plan
  • Thomas Carroll
  • ALLIANCE MEMBER
  • Director of Marketing & Customer Strategy at Sharp Health Plan
  • Doug Fett
  • ALLIANCE MEMBER
  • VP Chief Technology Performance Officer at Presbyterian Health Plan
  • Jessica Fischer
  • ALLIANCE MEMBER
  • Director of Communications at Network Health
  • Phyllis Fisher
  • ALLIANCE MEMBER
  • Director, Operations at Physicians Health Plan
  • Jon Griffith
  • ALLIANCE MEMBER
  • VP and Chief Operations Officer at SelectHealth
  • Glenn Hamburg
  • ALLIANCE MEMBER
  • Chief Information Officer at Western Health Advantage
  • Dora Ho
  • ALLIANCE MEMBER
  • Senior Sales Executive at CCHP
  • Yolanda Hunt-Boes
  • ALLIANCE MEMBER
  • Manager, Network Development and Application Optimization at Sharp Health Plan
  • Azhar Jarry
  • ALLIANCE MEMBER
  • Solution Architect /IT Digital Solutions Manager at Presbyterian Health Plan
  • Julie Leibbrand
  • ALLIANCE MEMBER
  • Customer Experience Director at Community Health Plan of Washington
  • Larry Loo
  • ALLIANCE MEMBER
  • Chief Executive Officer at CCHP
  • Joseph Maumus
  • ALLIANCE MEMBER
  • Process Improvement Manager at Alliant Health Plans
  • Allison McMorrow
  • ALLIANCE MEMBER
  • Marketing and Communications Manager at Sharp Health Plan
  • Nicole Mensch
  • ALLIANCE MEMBER
  • Associate Executive Assistant at Geisinger Health Plan
  • Susan Mitchell
  • ALLIANCE MEMBER
  • Shared Services Manager, Contact Centers at Sentara Health Plans (Optima)
  • Steven Perez
  • ALLIANCE MEMBER
  • Medicare Marketing Specialist at Sharp Health Plan
  • Greg Pugh
  • ALLIANCE MEMBER
  • Sr. Director, Service Development & Chief of Staff at Passport Health Plan
  • Jasmin Rabsatt
  • ALLIANCE MEMBER
  • Compliance Manager at Sentara Health Plans (Optima)
  • Jennifer Ramirez
  • ALLIANCE MEMBER
  • Program Manager Member Appeals & Grievances at Valley Health Plan
  • Penny Ransom
  • ALLIANCE MEMBER
  • Chief Administrative Officer at Network Health
  • Brenda Seagrave-Whittle
  • ALLIANCE MEMBER
  • Chief Marketing Officer, VP Marketing and Communications at Neighborhood Health Plan of Rhode Island
  • Jason Smith
  • ALLIANCE MEMBER
  • Director of Operations & Performance Improvement at Sharp Health Plan
  • Mike Treash
  • ALLIANCE MEMBER
  • SVP & COO at Health Alliance Plan (HAP)
  • Becky Erbe
  • PLATINUM SPONSOR
  • Chief Business Development Officer at hunterAI
  • Ryan Doyle
  • SPEAKER
  • Vice President Strategy Health Delivery at Idea Couture
  • Nicole Birch
  • SPONSOR
  • Marketing & Communications Director at LifeBalance Program
  • Aldona Glemza
  • SPONSOR
  • Product Manager at Health Intelligence Company
  • John Lahr
  • SPONSOR
  • VP - Provider Relations/Medical Director at EyeMed Vision Care at EyeMed Vision Care
  • Michael McNelis
  • SPONSOR
  • Chief Development Officer at Centauri Health Solutions
  • Karen Meyer
  • SPONSOR
  • Sr. Account Executive at Health Intelligence Company
  • Matt Taylor
  • SPONSOR
  • Director, Health Plan Solutions at Amwell
  • Jeff Voss
  • SPONSOR
  • Regional Vice President, Payer Market at Glooko, Inc.
  • JoAnne Bresler
  • VIRTUAL ATTENDEE - MEMBER
  • Member Experience Manager at Aspire Health Plan
  • Theresa Bressi
  • VIRTUAL ATTENDEE - MEMBER
  • Program Director at Geisinger Health Plan
  • Ana Eberhard
  • VIRTUAL ATTENDEE - MEMBER
  • Vice President, Member Experience at AvMed
  • Marilee Klock
  • VIRTUAL ATTENDEE - MEMBER
  • Sr. Director, Value Based Care - Risk Adjustment at Quartz Health Solutions
  • Mark Mixer
  • VIRTUAL ATTENDEE - MEMBER
  • Chief Executive Officer at Alliant Health Plans
  • Tanya Nguyen
  • VIRTUAL ATTENDEE - MEMBER
  • Director, Customer Service at Santa Clara Family Health Plan
  • Leslie Pels-Beck
  • VIRTUAL ATTENDEE - MEMBER
  • Chief Operations Officer at Sharp Health Plan
  • Jan Sole
  • VIRTUAL ATTENDEE - MEMBER
  • IT Business Consultant at Presbyterian Health Plan
  • Mary Swetits
  • VIRTUAL ATTENDEE - MEMBER
  • Communications Strategist at Sentara Health Plans (Optima)
  • Darlene Vuong
  • VIRTUAL ATTENDEE - MEMBER
  • Member Services Manager at Santa Clara Family Health Plan
Speakers