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Member Experience Value Visit and Innovation Fair

Event Date: 9/12/2018 - 9/14/2018

Event Overview

Register and make plans to join us in San Diego

Hosted by: Sharp Health Plan

Convene with health plan and provider leaders to explore evolving strategies in defining and enhancing the member experience.  As the healthcare industry continues shifting from a B2B to a B2C mindset, Health Plan Alliance member organizations are pivoting in many unique ways, from redesigning their customer service functions to building entirely new approaches to engagement and brand identity.  Connect and learn what other regional health plans are doing to foster both rational trust and deeply felt affection among their members.


 

Who should attend

  • Customer Service
  • Member Experience
  • Sales/Marketing
  • Product Development
  • Strategic Planning
  • Process Improvement
  • Executives and managers looking for new ways to engage and communicate with members, and those exploring innovative opportunities to differentiate their members' experiences

 


 

Special events

 

Panviva User Group

Tuesday, September 11  |  Registration opens at 11:30 a.m.
Panviva is holding its first User Group specifically for Health Plan Alliance members on-site at the Member Experience Value Visit. Join the Panviva team and your fellow Alliance peers for a full afternoon dedicated to sharing best practices and hearing about Panviva’s new products and messaging. Registration will open at 11:30 a.m. with a light lunch served at noon, then the User Group will kick off at 1:00 p.m. The day will conclude with a client appreciation dinner. The Panviva team looks forward to seeing you there. More details will be available soon. Please register for the Panviva User Group when you complete your registration for the Member Experience Value Visit. If you need to edit your registration, please contact info@healthplanalliance.org. 

 

 

Innovation Fair 

Thursday, September 13, 2:00 p.m. 
While you're at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. See who all will be there by clicking the Special Events tab and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.



 

Thank you to our event sponsors

 

PLATINUM SPONSORS

 

GOLD SPONSORS


SILVER SPONSORS

 

 
BRONZE SPONSORS

 

 

OTHER SPONSORS

 


 

 

 

 

 

Agenda

For a printable, detailed agenda go to the Documents tab above 

AGENDA AT A GLANCE  

Tuesday, September 11, 2018
Panviva User Group
11:30 am -5:00 pm
Welcome and opening remarks
Lunch
The Power of Omnichannel with Panviva Pushing the envelope: Getting more value for your Panviva investment
Sharing of Best Practices and What's New at Panviva
Q&A 
6:00pm  Appreciation dinner for Panviva customers

Wednesday, September 12, 2018
7:30 am Breakfast
8:00 am Welcome & Introductions
8:30 am Workshop by Idea Couture:  A new way of looking at consumers
10:00 am Break
10:30 am Workshop:  continued
12:00 pm Lunch
1:00 pm Leading Edge by Welltok:  A Roadmap to Consumer Health Activation
2:30 pm Break
2:45 pm Case Study:  SelectHealth
3:45 pm ConsejoSano Interview: Engaging Multicultural Members
6:00 pm Reception 

Thursday, September 13, 2018

7:30 am Breakfast
8:00 am Case Study:  The Sharp Experience
9:30 am Break
9:45 am Zipari:  MultiPlatform Strategies
10:45 am Break
11:00 am NovuHealth: Driving Plan Performance with a Unified Consumer Experience
12:00 pm Lunch
1:00 pm AccessOne: Consumerism and the Financial Burden of Health Care
2:00 pm Innovation Fair
6:00 pm Dinner – Ferry to Coronado Island

Friday, September 14, 2018

8:00 am Breakfast
8:30 am Case Study:  Fluent Health – Measuring Customer Experience Enterprise-wide
9:45 am Break
10:00 am Case Study:  Network Health Plan – Measure the ROI of Consumer Experience Strategies
11:30 am   Wrap up and Adjourn

Venue

Join us at hotel solamar sept. 12-14, 2018 for the Alliance Member Experience Value VisitKimpton Solamar Hotel

435 6th Ave
San Diego, CA  92101
619.819.9500
Reservations 877.230.0300


The hotel room block expires on August 21, 2018
Our room rate is $229 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 800.546.7866 and ask for the Health Plan Alliance (Vizient) room rate or click here to book online. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block is selling out, click here for nearby options.


DRESS
Business casual attire is appropriate for the meeting.  Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
UberX from the San Diego International Airport (SAN) is approximately $10-12.  Click here for more details.

SAN DIEGO WEATHER
View the latest weather forecast.
Special Events

Find your next great idea at the Innovation Fair

While on site at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. Review the list and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.

 

 

 

 


Documents

Page 2 of 2 First | Previous

Page 2 of 2 First | Previous

Attendees

Below is a list of all delegates registered to date for this event

  • Maureen Abugan
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Marketing and Communications Specialist at Sharp Health Plan
  • Kelli Blackwelder
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Community Engagement Manager at Care N' Care Insurance Company, Inc.
  • Natalija Burns
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Customer Service at Quartz Health Solutions
  • Sarah Calleran
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Project Coordinator - Customer Experience at Sharp Health Plan
  • Bridjit Campbell
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • unknown at Care N' Care Insurance Company, Inc.
  • Thomas Carroll
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director of Marketing & Customer Strategy at Sharp Health Plan
  • Carsen Chadwick
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Operations Manager at SelectHealth
  • Melissa Cook
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • President & CEO at Sharp Health Plan
  • Doug Fett
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • IT Director Digital at Presbyterian Health Plan
  • Jessica Fischer
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Strategic Planning Director at Network Health Plan
  • Phyllis Fisher
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Customer Service at Physicians Health Plan
  • Jon Griffith
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • AVP of Service Excellence at SelectHealth
  • Glenn Hamburg
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Client Services Officer at Western Health Advantage
  • Jane Hayes
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Sr VP of Corporate Communications at Health Alliance Medical Plans
  • Abby Hays
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Business Solutions and Customer Experience at Quartz Health Solutions
  • Dora Ho
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Senior Sales Executive at Chinese Community Health Plan
  • Yolanda Hunt-Boes
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Lead Project Manager, Digital Experience at Sharp Health Plan
  • Azhar Jarry
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • IT Solutions Manager at Presbyterian Health Plan
  • Bryan Jones
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director of Member Engagement at Health First Health Plans
  • Roxanne King
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Customer Services at CommunityCare
  • Julie Leibbrand
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Customer Experience Director at Community Health Plan of Washington
  • Larry Loo
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • COO at Chinese Community Health Plan
  • Irene Louie
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Member Service Manager at Chinese Community Health Plan
  • Michael Martin
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Marketing Manager at FirstCare Health Plans
  • Joseph Maumus
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Sr. Product Manager at Alliant Health Plans
  • Allison McMorrow
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Marketing and Communications Manager at Sharp Health Plan
  • Nicole Mensch
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Associate Executive Assistant at Geisinger Health Plan
  • Susan Mitchell
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Shared Services Manager, Contact Centers at Sentara Health Plans (Optima)
  • Hilairee Mosier
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Marketing Manager at Avera Health Plans (DAKOTACARE)
  • Steven Perez
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Medicare Marketing Specialist at Sharp Health Plan
  • Greg Pugh
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Sr. Director, Service Development & Chief of Staff at Passport Health Plan
  • Jasmine Rabsatt-Ross
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Manager, Member Services at Sentara Health Plans (Optima)
  • Jennifer Ramirez
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Supervising Clerk - Member Services at Valley Health Plan
  • Penny Ransom
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Administrative Officer at Network Health Plan
  • Brenda Seagrave-Whittle
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • VP Marketing and Communications at Neighborhood Health Plan of Rhode Island
  • Scott Simpson
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • VP of Sales at Healthy State
  • Jason Smith
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Project Manager- Customer Experience at Sharp Health Plan
  • Jessica Sullivan
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • AVP, Brand & Marketing Mangagement at FirstCare Health Plans
  • Mike Treash
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • SVP & COO at Health Alliance Plan (HAP)
  • Sherri White
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Vice President, Operations at CommunityCare
  • Carol Wright
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Planning Analyst at Sharp Health Plan
  • Becky Erbe
  • PLATINUM/GOLD SPONSOR PASS
  • VP Government Solutions at Cognizant
  • Ryan Doyle
  • SPEAKER
  • Vice President Strategy Health Delivery at Idea Couture
  • Ken Goodnight
  • SPEAKER
  • VP, Chief Service Officer for Fluent at Presbyterian Health Plan
  • Kevin Anderson
  • SPONSOR
  • Vice President of Sales at LifeBalance Program
  • Alexei Beran
  • SPONSOR
  • VP, Business Development at FlexTech, Inc.
  • Nicole Birch
  • SPONSOR
  • Marketing & Communications Director at LifeBalance Program
  • Richard Dixon
  • SPONSOR
  • Vice President Business Development at Health Integrated
  • Aldona Glemza
  • SPONSOR
  • Product Manager at Blue Health Intelligence
  • Brian Goetsch
  • SPONSOR
  • Sr. Director - New Business Development at EyeMed Vision Care
  • Heidi Howard
  • SPONSOR
  • VP of Sales and Client Services at Health Integrated
  • John Lahr
  • SPONSOR
  • VP - Provider Relations/Medical Director at EyeMed Vision Care at EyeMed Vision Care
  • Peter Lore
  • SPONSOR
  • Business Solutions Advisor at Panviva, Inc.
  • Michael McNelis
  • SPONSOR
  • Chief Development Officer at Centauri Health Solutions
  • Harry Merkin
  • SPONSOR
  • Vice President of Marketing at HealthEdge
  • Karen Meyer
  • SPONSOR
  • Account Executive at Blue Health Intelligence
  • Amy Provonchee
  • SPONSOR
  • Regional Vice President, Payer Market at Glooko, Inc.
  • Melanie Richey
  • SPONSOR
  • VP Clinical Solutions (Quality (HEDIS) Solutions) at Centauri Health Solutions
  • James Salem
  • SPONSOR
  • Account Relationship Manager at Welltok
  • Derrick Taveras
  • SPONSOR
  • SVP, Business Development at Centauri Health Solutions
  • Matt Taylor
  • SPONSOR
  • Director, Health Plan Solutions at American Well
  • Jeff Voss
  • SPONSOR
  • Regional Vice President, Payer Market at Glooko, Inc.
  • Mark Weibel
  • SPONSOR
  • Senior Sales Manager - Strategic Partnerships at EyeMed Vision Care
  • Susan Budd
  • VIRTUAL ATTENDEE
  • Project Manager at Sharp Health Plan
  • Ana Eberhard
  • VIRTUAL ATTENDEE
  • Vice President, Member Experience at AvMed
  • JoAnne Edde
  • VIRTUAL ATTENDEE
  • Member Relationship Manager at Aspire Health Plan
  • Mollie Huyck
  • VIRTUAL ATTENDEE
  • Wellness Coordinator at Samaritan Health Plans
  • Amanda Lawrendra
  • VIRTUAL ATTENDEE
  • Customer Service Training & Quality Monitoring Associate at Santa Clara Family Health Plan
  • Doris Livingston
  • VIRTUAL ATTENDEE
  • Manager, Customer Service Government Programs at Sentara Health Plans (Optima)
  • Erin Malone
  • VIRTUAL ATTENDEE
  • Director - Customer Care at Alliant Health Plans
  • Karen Mikuska
  • VIRTUAL ATTENDEE
  • Customer Care Manager at Avera Health Plans (DAKOTACARE)
  • Tanya Nguyen
  • VIRTUAL ATTENDEE
  • Director, Customer Service at Santa Clara Family Health Plan
  • Michelle OConnor
  • VIRTUAL ATTENDEE
  • Program Manager, Customer Experience at Quartz Health Solutions
  • Pavel Pechenov
  • VIRTUAL ATTENDEE
  • Program Manager, Care Improvement at Community Health Plan of Washington
  • Leslie Pels-Beck
  • VIRTUAL ATTENDEE
  • Chief Operations Officer at Sharp Health Plan
  • Jan Sole
  • VIRTUAL ATTENDEE
  • IT Business Consultant at Presbyterian Health Plan
  • Mary Swetits
  • VIRTUAL ATTENDEE
  • Technical Writer at Sentara Health Plans (Optima)
  • Darlene Vuong
  • VIRTUAL ATTENDEE
  • Member Services Manager at Santa Clara Family Health Plan
Speakers