Transportation: How Rideshare Can Transform Member Experience and Improve Outcomes

Event Date: 10/8/2019

Event Overview

Tuesday, October 8, 2019
1:00 PM CT – 2:00 PM CT (60 minutes)
Hosted by: Lyft

This event is hosted on our ReadyTalk platform

As consumers' role in healthcare continues to expand, so does the importance of the member experience. This is particularly relevant for health plans looking for new ways to increase member satisfaction, retention, and ultimately, improve healthcare outcomes. How can forward-thinking payers innovate and improve the member experience? Join Betty Yen, head of Health Plan Partnerships at Lyft, in exploring ways to increase member satisfaction, reduce costs and improve health outcomes through access to on-demand transportation.

In this session you will learn:

Why the member experience is the new competitive frontier for health plans
What forward-thinking payers can do to address unmet transportation needs and reimagine the member experience
Lessons learned and best practices from Lyft's health plan partnerships

Audience

Leaders and managers involved in member experience, quality and care management, financial management, government programs and compliance. In addition, those involved in product development, sales and marketing and wellness will also find this webinar beneficial.

Ask your peers a question or share a resource anytime through the Alliance discussion forum

You can visit the discussion forum and post a question anytime. It's only available to Alliance members, so you question is private and secure. When submitting a question, you can select which topics your question is related to. Individuals who have indicated in their Alliance profile they are interested in those topics and are opted in to discussion forum emails will receive your question. You can also add an attachment to your question or reply, making this tool another great resource for sharing best practices with your peers.

Other recommended events

Register now for these upcoming events

Discuss strategies DSNP plans may have for engaging members to complete an HRA | Braindate | 04/30/2024
Adding SSBCI for Grocery Card benefit in CY2025 | Braindate | 04/30/2024
Transforming Healthcare Analytics: Strategies & Tools for Actionable Insights and Improved Outcomes | Vendor Spotlight | 05/01/2024

View the presentation materials from these recent events

ASO Work Group: April 2024 | Webinar | 04/23/2024
Mastering Integrated Payments + Communications | Vendor Spotlight | 04/23/2024
Machine Readable File and Treatment Cost Calculator Compliance | Braindate | 04/22/2024

Documents

10/8/2019

Presentation: Rideshare transforming member experience
Lyft for Healthcare explores ways to increase member satisfaction, reduce costs and improve health outcomes through access to on-demand transportation.

10/8/2019

Recording: Rideshare transforming member experience
Lyft for Healthcare explores ways to increase member satisfaction, reduce costs and improve health outcomes through access to on-demand transportation.