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Member Experience Summit 2020

Event Date: 9/1/2020 - 9/3/2020

Event Overview


 

Take your health plan's customer experience to the next level

Back for its fourth year, expect unmatched collaboration, hands-on workshops, ample networking opportunities, and knowledge sharing from top-rated plans and leading innovators. Take away actionable strategies to improve your members'  2021 annual enrollment period experience and more.

As a result of COVID-19, health plans are transforming how they engage with their members. Expectations are raised as members change how they shop, socialize, and live their everyday lives. As a result, your relationships with members must also change, remain dynamic, and leverage your differentiator. Join your Alliance peers online this Fall as we explore how this transformation is reshaping our industry at our virtual Member Experience Summit!

If you need to register email info@healthplanalliance.org 



Event highlights

Part of the Member X Learning Collaborative, this three-day virtual summit will provide you and your team with strategies to drive transformation and build the necessary foundation for operational change and market success post-COVID. During this summit you can expect to see: 

  • Keynote address: Member Experience in a New World, delivered by John Bell, Vice President of Enterprise Digital Marketing at Traveler's Insurance
  • Case studies from your Alliance peers, including Providence Health Plans and Health Alliance Plans
  • Two robust Alliance member panels moderated by our partners at Change Healthcare and LifeBalance
  • A digital experience workshop conducted by Peter Borden, Chief Digital Officer at Cognizant
     



Who should attend

Delivering superior customer service requires a multidisciplinary approach including executives and managers who:

  • Make decisions about and implement technology solutions
  • Oversee operations that directly serve customers even if they do not deal directly with customers
  • Deliver direct customer service
  • Create communications that engage members

This meeting is only for Health Plan Alliance members and invited guests.

  


 

Thank you to our event sponsors


Platinum


Silver


Bronze


Sponsor

 

Agenda

For a printable, detailed agenda go to the Documents tab above.

AGENDA AT A GLANCE  

 

TUE SEP 1

10:30

Keynote: Designing an Innovation Eco-system to Accelerate Change
John Bell, Travelers Insurance

11:30

Case Study: Member Engagement - Creating Value in Non-Selling Roles

12:30

Alliance Innovation Lab

1:30

What Do Customer Service, Communication, Plan Design (And More) Have in Common?

2:30

Allliance Innovation Lab

3:00

Case Study: Virtual Engagement as a Differentiator

 

WED SEP 2

10:30

Superior member experience in a WFH environment

11:30

Panel Discussion:  Ensuring a 360° View

12:30

Alliance Innovation Lab

1:30

Alliance Member Panel: Where are you on your MX journey?

2:30

Alliance Innovation Lab

3:00

Panel Discussion: Measuring MX and Using the Information to Set Strategy

 

THU SEP 3

10:30

Digital Workshop: Mindset, Service Design and Tactical Implementation of your Digital Strategy

1:30

Panel Discussion: Setting Your Digital Strategy

2:30

Using a Multi-channel Communication Strategy to Amplify Your Engagement with Members

 

Special Events

BONUS RAFFLE! Each submission earns your team of summit delegates a chance to win a special collection of digital gift cards.

Lightbulb Moments – On demand!

One of the best parts of an Alliance meeting? Those great ideas, big and small, you get from your colleagues!  While we can’t fabricate those fortuitous moments in the conference center hallways in a virtual setting like this one, we CAN provide ample opportunities for you to learn from your network of Alliance peers – and to share what your team is working on, too.  Welcome to our Lightbulb Moments – on demand!  Each attending health plan’s team will share a 10 -15 minute presentation, their “Lightbulb Moment” that provides a focused “show and tell” of their best tactics for enhancing the member experience.  Each Lightbulb Moment will inspire dialogue around one or more of these key questions:

How do you use MX as a differentiator?
What are the secrets to fostering a MX culture?
How are you building and executing a digital strategy?
In what ways do you measure your members’ satisfaction?
What are the elements of your virtual strategy and how are you implementing it?

Need some more ideas for your Lightbulb Moment?  It could address how you organize committees, governance, and cross-departmental collaboration related to the member experience; Journey mapping: Best practices for the process and revelations you’ve had about an element of your members’ journey; Micro-case study on handling high-fliers: process improvements identified and executed to reduce friction or solve a member problem, and more. 
Each attending health plan is asked to contribute their team’s Lightbulb Moment by August 21st.  

HOW

Each health plan attending the virtual summit should submit ONE “Lightbulb Moment” before August 21st. Here’s how:

1. Choose your topic and the team member(s) who will present. 
2. Develop a maximum of 3-5 slides that provide a quick overview of the best practice you’d like to share with your colleagues.  
3. Pre-record a video of your team walking through your slide deck and providing color on your Lightbulb Topic. You can record presentations in Powerpoint or another system you prefer.

4.     Submit your recording in an MP4 file to Celeste Keeton, with the Alliance team. All submissions must be received by August 21.

If you would like assistance with pre-recording your session, please email Celeste Keeton and she will coordinate a recording session with you! 

All pre-recorded Lightbulb Moments will be featured in the MX Discovery Lab.  Attendees will have scheduled blocks of time to review other members’ Lightbulb Moments and to leave questions and comments for each plan!

Documents
9/4/2020

Lightbulb Moment: An Effective Member X Culture, Sentara Health Plans
Sentara Health Plans shares their view on fostering a healthy Member X culture for your health plan. Shared at the Member Experience Summit 2020.

9/4/2020

Lightbulb Moment: Experience Design Program Model, Presbyterian Health Plan
Presbyterian Health Plan shares details on their XPD model for enhanced member experience. Shared at the Member Experience Summit 2020.

9/4/2020

Lightbulb Moment: Customer First Culture, Quartz Health Solutions
Quartz Benefits provides their view on how to build a strong customer-centric culture at your health plan. Shared at the Member Experience Summit 2020.

9/4/2020

Lightbulb Moment: Consumerism and Experience in Healthcare, SelectHealth
SelectHealth shares their take on where health plans should focus their efforts for enhanced customer experience. Shared at the Member Experience Summit 2020.

9/4/2020

Lightbulb Moment: Medicare Member Engagement Events, SummaCare
SummaCare provides details on their yearly Medicare Member Expo and how they’ve pivoted during the pandemic. Shared at the Member Experience Summit 2020.

9/3/2020

Presentation: Experiences and Platforms
An in-depth e workshop exploring the health plan's role in driving effective consumer engagement, from a builder of all experiences to a platform in which experiences holistically fit. This session took place at the Member Experience Summit September 2020.

9/3/2020

Presentation: Salesforce Member 360
An in-depth e workshop exploring the health plan's role in driving effective consumer engagement, from a builder of all experiences to a platform in which experiences holistically fit. This session took place at the Member Experience Summit September 2020.

9/3/2020

Recording: Designing an Innovation Eco-system to Accelerate Change - September 1, Session 1
John Bell shares how an adjacent industry and others plan for “innovation with velocity.” Shared at the Member Experience Summit 2020.

9/3/2020

Recording: Emergent & Providence, Member Engagement-Creating Value in Non-Selling Roles, September 1, Session 2
Joe Merlino at Emergent & Shannon Drotning and Tory Pescosolido at Providence explore how to implement a value-based approach to member engagement that places a premium on satisfying the needs of members while also leveraging the unique value-added benefits that distinguish you from others in your market. Shared at the Member Experience Summit 2020.

9/3/2020

Recording: Superior MX in a WFH Environment - September 2, Session 1
Stephen Pappas, Sara Gallegos, John Sanders, and Natalija Burns discuss all aspects of moving to a WFH model in a time of crisis. Shared at the Member Experience Summit 2020.

Attendees

Below is a list of all delegates registered to date for this event

  • Abdou Bah
  • ALLIANCE GUEST
  • AVP at Health Partners Plans
  • John Wicka
  • ALLIANCE GUEST
  • Business Development & Co-Founder at NovuHealth
  • Kristin Abdill
  • ALLIANCE MEMBER
  • Project Manager at Presbyterian Healthcare Services
  • Dana Anaya
  • ALLIANCE MEMBER
  • Manger/Nurse Practicioner at Sentara Health Plans (Optima)
  • Tracy Apple-Moser
  • ALLIANCE MEMBER
  • Supervisor of Healthcare Concierge at HealthTeam Advantage
  • Kieley Arakelian
  • ALLIANCE MEMBER
  • Director - Quality Management at Physicians Health Plan
  • Tanya Arthur
  • ALLIANCE MEMBER
  • VP of Information Technology at SummaCare
  • Megan Ashbaugh
  • ALLIANCE MEMBER
  • Manager, Quality Performance at Community Health Plan of Washington
  • Richard Barrett
  • ALLIANCE MEMBER
  • Director, Quality Assurance at Capital District Physicians' Health Plan (CDPHP)
  • Nina Barrow
  • ALLIANCE MEMBER
  • Member Director of Member Services at IU Health Plans
  • Torie Bashay
  • ALLIANCE MEMBER
  • Director Health Plan Quality Improvement at Sentara Health Plans (Optima)
  • Brittany Bayne
  • ALLIANCE MEMBER
  • Digital Product Manager at Providence Health Plans
  • Amy Beck
  • ALLIANCE MEMBER
  • Community Relations Manager at Prominence Health Plan
  • Ashley Bejarano
  • ALLIANCE MEMBER
  • Sales & Broker Relations Manager at Valley Health Plan
  • Traci Bell
  • ALLIANCE MEMBER
  • Enrollment Manager at Sentara Health Plans (Optima)
  • David Benyo
  • ALLIANCE MEMBER
  • Manager Market Data & Analytics at Capital District Physicians' Health Plan (CDPHP)
  • Laura Boge
  • ALLIANCE MEMBER
  • Member Services Manager at Medical Associates Health Plans
  • Dennis Bolin
  • ALLIANCE MEMBER
  • Chief Experience Officer at Health Plan Alliance
  • Karoline Bota
  • ALLIANCE MEMBER
  • Lead Experience Designer at Presbyterian Health Plan
  • Heather Bouffard
  • ALLIANCE MEMBER
  • Director of Marketing and Communications at Community Health Options
  • Sara Brandon
  • ALLIANCE MEMBER
  • Sr Mgr Corporate Communications & Social Responsibility at Neighborhood Health Plan of Rhode Island
  • Hope Breckenridge
  • ALLIANCE MEMBER
  • Quality Improvement Coordinator at Sentara Health Plans (Optima)
  • Jessica Brooks
  • ALLIANCE MEMBER
  • Supervisor of Healthcare Concierge at HealthTeam Advantage
  • Susan Budd
  • ALLIANCE MEMBER
  • Commercial Products Manager at Denver Health Medical Plan
  • Natalija Burns
  • ALLIANCE MEMBER
  • Director, Customer Service at Quartz Health Solutions
  • Chelsea Byom
  • ALLIANCE MEMBER
  • Director, Marketing & Communications at Santa Clara Family Health Plan
  • Sarah Calleran
  • ALLIANCE MEMBER
  • Project Coordinator - Customer Experience & Improvement at Sharp Health Plan
  • Bridjit Campbell
  • ALLIANCE MEMBER
  • Director of Health Plan Operations at Care N' Care Insurance Company, Inc.
  • Mary Canton
  • ALLIANCE MEMBER
  • QI Project Coordinator at Samaritan Health Plans
  • Thomas Carroll
  • ALLIANCE MEMBER
  • Director of Marketing & Customer Strategy at Sharp Health Plan
  • Misty Carter
  • ALLIANCE MEMBER
  • Quality Nurse Supervisor at CHRISTUS Health Plan
  • Patrice Chance
  • ALLIANCE MEMBER
  • Manager of Operations at Scott & White Health Plan
  • Teresa Chapman
  • ALLIANCE MEMBER
  • VP Human Resources at Santa Clara Family Health Plan
  • Ahmad Chaudhary
  • ALLIANCE MEMBER
  • Director Healthplan Operations at Mary Washington Health Plan
  • Marcee Chmait
  • ALLIANCE MEMBER
  • Head of Digital Partnerships & Business Development at Providence Health Plans
  • Jennifer Chow
  • ALLIANCE MEMBER
  • Quality Manager at MetroPlus Health
  • Martha Cisneros
  • ALLIANCE MEMBER
  • Member Services Manager at Valley Health Plan
  • Heather Clay
  • ALLIANCE MEMBER
  • Marketing Coordinator at Avera Health Plans (DAKOTACARE)
  • Kristin Cline
  • ALLIANCE MEMBER
  • Shared Services Director of Quality at Sentara Health Plans (Optima)
  • Kristina Cohen
  • ALLIANCE MEMBER
  • Manager, Content and Knowledge at Capital District Physicians' Health Plan (CDPHP)
  • Jeffery Cole
  • ALLIANCE MEMBER
  • Call Center Manager at Denver Health Medical Plan
  • Thomas Conn
  • ALLIANCE MEMBER
  • Social Media Coordinator at Network Health
  • Melissa Cordial
  • ALLIANCE MEMBER
  • Director of Marketing and Digital Strategy at Health New England
  • Alexis Crase
  • ALLIANCE MEMBER
  • Communications Associate at Santa Clara Family Health Plan
  • Janice Crayk
  • ALLIANCE MEMBER
  • Manager, Plan Contract and Benefit Administration at Samaritan Health Plans
  • Caroline Daoud
  • ALLIANCE MEMBER
  • Patient Services Coordinator at Sentara Health Plans (Optima)
  • Cathleen Davis
  • ALLIANCE MEMBER
  • Supervisor of Healthcare Concierge at HealthTeam Advantage
  • Justin Davis
  • ALLIANCE MEMBER
  • Planning Analyst at Sharp Health Plan
  • John DeGruttola
  • ALLIANCE MEMBER
  • Sr VP of Marketing and Sales at Sentara Health Plans (Optima)
  • Abby Demlow
  • ALLIANCE MEMBER
  • Star Ratings Coordinator at Health Alliance Medical Plans
  • Stephanie Donelko
  • ALLIANCE MEMBER
  • Digital Marketing Strategist at Health Alliance Plan (HAP)
  • Melanie Draheim
  • ALLIANCE MEMBER
  • Director of Marketing and Individual Sales at Network Health
  • Shannon Drotning
  • ALLIANCE MEMBER
  • Director of Medicare and Individual Sales at Providence Health Plans
  • Ana Eberhard
  • ALLIANCE MEMBER
  • Vice President, Member Experience at AvMed
  • JoAnne Edde
  • ALLIANCE MEMBER
  • Member Relationship Manager at Aspire Health Plan
  • Shelby Esposito
  • ALLIANCE MEMBER
  • Stars Analyst at Health First Health Plans
  • Kelly Evans
  • ALLIANCE MEMBER
  • Customer Service Manager at Physicians Health Plan
  • Ashleigh Fiero
  • ALLIANCE MEMBER
  • Manager, Marketing Communications at Sentara Health Plans (Optima)
  • Chris Fiorino
  • ALLIANCE MEMBER
  • VP, Operational Support Services at Capital District Physicians' Health Plan (CDPHP)
  • Jessica Fischer
  • ALLIANCE MEMBER
  • Director of Customer Engagement at Network Health
  • Phyllis Fisher
  • ALLIANCE MEMBER
  • Director, Operations at Physicians Health Plan
  • Lisa FitzPatrick
  • ALLIANCE MEMBER
  • Manager, Marketing Production at Santa Clara Family Health Plan
  • Lisa Fox
  • ALLIANCE MEMBER
  • Portfolio Manager at Capital District Physicians' Health Plan (CDPHP)
  • Lisa Franchetti
  • ALLIANCE MEMBER
  • Customer Experience Manager at Neighborhood Health Plan of Rhode Island
  • Ashlyn Frazier
  • ALLIANCE MEMBER
  • Lead Retention Consultant at Health Alliance Plan (HAP)
  • Sara Gallegos
  • ALLIANCE MEMBER
  • Business Process Consultant, Learning Development and Quality Assurance at Presbyterian Health Plan
  • Dinita Galvez
  • ALLIANCE MEMBER
  • Quality Improvement Manager at Health Alliance Medical Plans
  • Stacey Geffken
  • ALLIANCE MEMBER
  • Director, Product Development and Market Research at Geisinger Health Plan
  • Lisa Gerdes
  • ALLIANCE MEMBER
  • Director of Member Enrollment and Billing at Health First Health Plans
  • Elizabeth Goff
  • ALLIANCE MEMBER
  • Manager - Medicare Project Management at IU Health Plans
  • Amie Goldman
  • ALLIANCE MEMBER
  • VP, Chief Strategy Officer at Quartz Health Solutions
  • Jon Griffith
  • ALLIANCE MEMBER
  • Chief Experience Officer at SelectHealth
  • Jody Gross
  • ALLIANCE MEMBER
  • Vice President of Operations & Government Programs at Health New England
  • Scott Hancock
  • ALLIANCE MEMBER
  • VP of Sales and Operations at Care N' Care Insurance Company, Inc.
  • Nancy Hansson
  • ALLIANCE MEMBER
  • Quality Improvement Coordinator at Sentara Health Plans (Optima)
  • Leandra Hardman
  • ALLIANCE MEMBER
  • Communications Specialist at Samaritan Health Plans
  • Tiffany Harrison
  • ALLIANCE MEMBER
  • Wellness/Prevention Coordinator & Survey Analyst at Health Alliance Medical Plans
  • Jodi Haskin
  • ALLIANCE MEMBER
  • Vice President, Strategic Engagement & Analytics at Capital District Physicians' Health Plan (CDPHP)
  • Patricia Hawkins
  • ALLIANCE MEMBER
  • Customer Service Supervisor at Alliant Health Plans
  • Abby Hays
  • ALLIANCE MEMBER
  • Director, Business Solutions and Customer Experience at Quartz Health Solutions
  • Kevin Hebert
  • ALLIANCE MEMBER
  • Product Manager at Health New England
  • Loriann Heinssen
  • ALLIANCE MEMBER
  • TPA Account Integration Specialist at Health First Health Plans
  • Cristina Hernandez
  • ALLIANCE MEMBER
  • Marketing Project Manager at Santa Clara Family Health Plan
  • Rick Heron
  • ALLIANCE MEMBER
  • Chief Experience Officer at Western Health Advantage
  • Elaina Hockaday
  • ALLIANCE MEMBER
  • Director Health Plan Service at Denver Health Medical Plan
  • Karen Hoffmann
  • ALLIANCE MEMBER
  • Director of Operations at Medical Associates Health Plans
  • John Holt
  • ALLIANCE MEMBER
  • Director of Customer Experience at CommunityCare
  • Sandy Hopkins
  • ALLIANCE MEMBER
  • Director, Member/Provider Services at Cox HealthPlans
  • Jenna Horner
  • ALLIANCE MEMBER
  • Director, Product Management & Business Development at Mount Carmel Health Plan (MediGold)
  • John Huang
  • ALLIANCE MEMBER
  • Compliance at Central Health Plan of California
  • Katie Hudson
  • ALLIANCE MEMBER
  • Director Business Transformation & Innovation at Sentara Health Plans (Optima)
  • Don Hufford
  • ALLIANCE MEMBER
  • Innovation Strategist at Western Health Advantage
  • Thomas Janus
  • ALLIANCE MEMBER
  • Chief Medical officer at Mary Washington Health Plan
  • Amando Jayme
  • ALLIANCE MEMBER
  • Senior Director, Health Plan Service Operations at Providence Health Plans
  • Teresa Johnson
  • ALLIANCE MEMBER
  • SVP, Consumer Experience Solutions at Capital District Physicians' Health Plan (CDPHP)
  • Jeremy Jones
  • ALLIANCE MEMBER
  • Director Consumer Sales at Health Alliance Medical Plans
  • Bryan Jones
  • ALLIANCE MEMBER
  • Director of Stars and Accreditation at Health First Health Plans
  • Cindy Jorgensen
  • ALLIANCE MEMBER
  • Director of Medicaid Programs at Scott & White Health Plan
  • Ingrid Jorud
  • ALLIANCE MEMBER
  • Quality Program Manager at Presbyterian Healthcare Services
  • Elizabeth Jurkowski
  • ALLIANCE MEMBER
  • Stars Ratings Coordinator at Health Alliance Medical Plans
  • Bridget Kalell
  • ALLIANCE MEMBER
  • Marketing Manager at Denver Health Medical Plan
  • Joleen Katula
  • ALLIANCE MEMBER
  • Vice President of Operations at HealthTeam Advantage
  • Susan Kerrigan
  • ALLIANCE MEMBER
  • Operations Business Process Analyst at Health First Health Plans
  • MWANSA KORANTENG
  • ALLIANCE MEMBER
  • Commercial Product Analyst at Denver Health Medical Plan
  • Denise Krassel
  • ALLIANCE MEMBER
  • Business Process Analyst at Health First Health Plans
  • Russ Kuzel
  • ALLIANCE MEMBER
  • Vice President and Chief Medical Officer at SelectHealth
  • Rick Landwehr
  • ALLIANCE MEMBER
  • Marketing Specialist III at Scott & White Health Plan
  • Caleb Larson
  • ALLIANCE MEMBER
  • Business Analyst at Samaritan Health Plans
  • Mary Ann Leach
  • ALLIANCE MEMBER
  • VP, Chief Information Officer at Montage Health
  • Alan Lederman
  • ALLIANCE MEMBER
  • Chief Operating Officer at Community Health Plan of Washington
  • Brenda Lee
  • ALLIANCE MEMBER
  • Manager of Claims Contracts-Customer Service at Scott & White Health Plan
  • Stephanie Lin
  • ALLIANCE MEMBER
  • Communications Project Manager at Santa Clara Family Health Plan
  • Ruth Liu
  • ALLIANCE MEMBER
  • Chief Business Development Officer at Valley Health Plan
  • Cristy Lohmeier
  • ALLIANCE MEMBER
  • Customer Experience Manager at Network Health
  • Zoe Lutes
  • ALLIANCE MEMBER
  • Director of UM & Risk Adjustment Solutions at Health Alliance Medical Plans
  • Jocelyn Ma
  • ALLIANCE MEMBER
  • Community Outreach Program Manager at Santa Clara Family Health Plan
  • Richard Magda
  • ALLIANCE MEMBER
  • Digital Product Manager at Geisinger Health Plan
  • Scott Magnus
  • ALLIANCE MEMBER
  • Manager, Digital Marketing & CRM at Network Health
  • Erin Malone
  • ALLIANCE MEMBER
  • Director - Customer Care at Alliant Health Plans
  • Cherie Martin Irwin
  • ALLIANCE MEMBER
  • Sr. Manager, Product Development at Providence Health Plans
  • Theresa Maslowski
  • ALLIANCE MEMBER
  • Director, Medical Marketing and Individual Product at PreferredOne
  • Elizabeth McClaine
  • ALLIANCE MEMBER
  • VP of Commercial Product at Neighborhood Health Plan of Rhode Island
  • Idrisa Mercer
  • ALLIANCE MEMBER
  • Population Care Nurse at Sentara Health Plans (Optima)
  • Amanda Mesenberg
  • ALLIANCE MEMBER
  • Director Quality Management and Population Health at Quartz Health Solutions
  • Kimberly Michalov
  • ALLIANCE MEMBER
  • Marketing Manager of Member Services at Johns Hopkins HealthCare
  • Karen Mikuska
  • ALLIANCE MEMBER
  • Customer Care Manager at Avera Health Plans (DAKOTACARE)
  • Mark Mixer
  • ALLIANCE MEMBER
  • Chief Executive Officer at Alliant Health Plans
  • Regina Monthony
  • ALLIANCE MEMBER
  • Director, Digital Marketing & User Experience at Capital District Physicians' Health Plan (CDPHP)
  • Brian Moody
  • ALLIANCE MEMBER
  • Director of Health Plan Services at Health New England
  • Wendy Morris
  • ALLIANCE MEMBER
  • Transition Care Coordinator at Sentara Health Plans (Optima)
  • Hilairee Mosier
  • ALLIANCE MEMBER
  • Marketing Manager at Avera Health Plans (DAKOTACARE)
  • Gregg Mottola
  • ALLIANCE MEMBER
  • Consumer Retention Analyst at Health Alliance Medical Plans
  • Nicole Myers
  • ALLIANCE MEMBER
  • Medicare Stars Program Manager at Sentara Health Plans (Optima)
  • Adrienne Neaderhiser
  • ALLIANCE MEMBER
  • Manager, Member Experience Design at Presbyterian Health Plan
  • Kaitlyn Nevills
  • ALLIANCE MEMBER
  • QI and Accreditation Manager at Cox HealthPlans
  • Tanya Nguyen
  • ALLIANCE MEMBER
  • Director, Customer Service at Santa Clara Family Health Plan
  • Cyndie O'Brien
  • ALLIANCE MEMBER
  • Chief Sales & Marketing Officer at Aspire Health Plan
  • Melissa O'Connor
  • ALLIANCE MEMBER
  • Market Data Analyst at Capital District Physicians' Health Plan (CDPHP)
  • Jordan Oakes
  • ALLIANCE MEMBER
  • Star Ratings Coordinator at Health Alliance Medical Plans
  • Christina Ott
  • ALLIANCE MEMBER
  • AVP, Marketing & Business Development at Quartz Health Solutions
  • Kate Parker
  • ALLIANCE MEMBER
  • Director, Consumer & Government Products at Avera Health Plans (DAKOTACARE)
  • Bryan Patros
  • ALLIANCE MEMBER
  • Customer Experience & Process Improvement Analyst at Sharp Health Plan
  • Tory Pescosolido
  • ALLIANCE MEMBER
  • AVP PHP Sales/Account Svcs at Providence Health Plans
  • David Pett
  • ALLIANCE MEMBER
  • Manager of Individual Sales at Health First Health Plans
  • Dana Pham
  • ALLIANCE MEMBER
  • Account Management Coordinator at Samaritan Health Plans
  • MyLinh Pham
  • ALLIANCE MEMBER
  • Health Education Specialist at Valley Health Plan
  • Mark Poling
  • ALLIANCE MEMBER
  • Chief Product Officer at Zipari
  • Lee Pritchett
  • ALLIANCE MEMBER
  • Senior Marketing Manager at Care N' Care Insurance Company, Inc.
  • Abha Puri
  • ALLIANCE MEMBER
  • Program Manager, Health Improvement at Community Health Plan of Washington
  • Penny Ransom
  • ALLIANCE MEMBER
  • Chief Administrative Officer at Network Health
  • Anne Rappert
  • ALLIANCE MEMBER
  • Customer Experience Coordinator at Network Health
  • Jessica Reckamp
  • ALLIANCE MEMBER
  • Program Director- Member Experience at IU Health Plans
  • Amanda Reed
  • ALLIANCE MEMBER
  • Chief Operating Officer at Alliant Health Plans
  • Eduardo Resendez
  • ALLIANCE MEMBER
  • Quality Program Manager - Associate at Presbyterian Health Plan
  • Chad Rettler
  • ALLIANCE MEMBER
  • Quality Program Analyst at Network Health
  • John Riley
  • ALLIANCE MEMBER
  • Director of Customer Experience at Health First Health Plans
  • Tim Riley
  • ALLIANCE MEMBER
  • Chief Information Officer at Network Health
  • Pete Roverud
  • ALLIANCE MEMBER
  • VP of Strategy and Development at PreferredOne
  • Christina Salm
  • ALLIANCE MEMBER
  • Manager of Care Management at Quartz Health Solutions
  • David Sand
  • ALLIANCE MEMBER
  • Chief Medical Officer at Care N' Care Insurance Company, Inc.
  • John Sanders
  • ALLIANCE MEMBER
  • Director, Health Plan Operations at Geisinger Health Plan
  • Debra Schiffman
  • ALLIANCE MEMBER
  • Vice President, Operations at Quartz Health Solutions
  • Wolf Schuster
  • ALLIANCE MEMBER
  • Digital Product Manager at Providence Health Plans
  • Brenda Seagrave-Whittle
  • ALLIANCE MEMBER
  • Chief Marketing Officer, VP Marketing and Communications at Neighborhood Health Plan of Rhode Island
  • Bethany Seefeldt
  • ALLIANCE MEMBER
  • Commercial Business Implementation at Health Alliance Medical Plans
  • Steve Selinsky
  • ALLIANCE MEMBER
  • VP Product Strategy, Marketing and Community Outreach at Health Alliance Plan (HAP)
  • Paul Sherman
  • ALLIANCE MEMBER
  • Chief Medical Officer at Community Health Plan of Washington
  • Jason Smith
  • ALLIANCE MEMBER
  • Director of Operations & Performance Improvement at Sharp Health Plan
  • Shelly Smith
  • ALLIANCE MEMBER
  • Quality Management Supervior at Health New England
  • Kevin Smith
  • ALLIANCE MEMBER
  • Government Relations Coordinator at Health Alliance Medical Plans
  • Shari Smith
  • ALLIANCE MEMBER
  • Account Management Specialist at Samaritan Health Plans
  • Amber Smits
  • ALLIANCE MEMBER
  • Continuous Improvement Specialist at Network Health
  • Sarah Sommer
  • ALLIANCE MEMBER
  • Vice President, Digital Engagement at Geisinger Health Plan
  • Brindha Sridhar
  • ALLIANCE MEMBER
  • Senior Director of Customer Experience at MetroPlus Health
  • Kristy Stayer
  • ALLIANCE MEMBER
  • Digital Product Specialist at Geisinger Health Plan
  • Amber Steffen
  • ALLIANCE MEMBER
  • Assistant to CFO & COO at Physicians Health Plan
  • Emilee Stroup
  • ALLIANCE MEMBER
  • QI Manager at Sentara Health Plans (Optima)
  • Katie Studer
  • ALLIANCE MEMBER
  • Director, Customer Experience at Avera Health Plans (DAKOTACARE)
  • Phil Taylor
  • ALLIANCE MEMBER
  • Health Plan Operations Manager at Samaritan Health Plans
  • Janessa Thom
  • ALLIANCE MEMBER
  • SHPO Support Svcs. Coordinator at Samaritan Health Plans
  • Daniel Trombley
  • ALLIANCE MEMBER
  • Sr. Coordinator Medicare Sales at Paramount Health Care
  • Tracy Trumble
  • ALLIANCE MEMBER
  • Customer Service Supervisor at Physicians Health Plan
  • Travis Turner
  • ALLIANCE MEMBER
  • SVP & Chief Population Health Officer at Mary Washington Health Plan
  • Ashley Velez
  • ALLIANCE MEMBER
  • Director of Operations, Member Services & Enrollment at HealthTeam Advantage
  • Eric Vilar
  • ALLIANCE MEMBER
  • Lead Healthcare Informatics Analyst at Health New England
  • Kristy Waddell
  • ALLIANCE MEMBER
  • Customer Experience Manager at Health Alliance Medical Plans
  • Joy Wahawisan
  • ALLIANCE MEMBER
  • Clinical Analytics Pharmacist at Physicians Health Plan
  • Kurt Waltenbaugh
  • ALLIANCE MEMBER
  • Chief Executive Officer at Carrot Health, Inc.
  • Cathy Weber
  • ALLIANCE MEMBER
  • Quality Program Manager Sr. at Presbyterian Health Plan
  • Charissa White
  • ALLIANCE MEMBER
  • Transformation Analyst at Samaritan Health Plans
  • Michelle Winchell
  • ALLIANCE MEMBER
  • Marketing Strategist, Member Engagement at SummaCare
  • Kelly Wright
  • ALLIANCE MEMBER
  • VP Consumer Operations at Health Alliance Plan (HAP)
  • Carol Wright
  • ALLIANCE MEMBER
  • Customer Experience & Process Improvement Analyst at Sharp Health Plan
  • Sherri Wynn
  • ALLIANCE MEMBER
  • Manager Enrollment and Billing at Health First Health Plans
  • Rusty Wyrick
  • ALLIANCE MEMBER
  • Chief Information Officer at CommunityCare
  • Kajsa Zachrisson
  • ALLIANCE MEMBER
  • Communications Project Manager at Santa Clara Family Health Plan
  • Theresa Zhang
  • ALLIANCE MEMBER
  • Communications Manager at Santa Clara Family Health Plan
  • Holly Zorz
  • ALLIANCE MEMBER
  • Quality Improvement Project Coordinator III at Paramount Health Care
  • Faith Adams
  • SPEAKER
  • Senior Analyst at Forrester Research
  • John Bell
  • SPEAKER
  • VP Enterprise Digital Marketing at Travelers
  • Nicole Birch
  • SPEAKER
  • Marketing & Communications Director at LifeBalance Program
  • Peter Borden
  • SPEAKER
  • Chief Digital Officer Healthcare at Cognizant
  • Emily Comfort
  • SPEAKER
  • Strategic Sales Executive at Rx Savings Solutions
  • Ray Cori
  • SPEAKER
  • AVP, Strategic Accounts at Zipari
  • Brian Dwyer
  • SPEAKER
  • Business Development Executive at Carrot Health, Inc.
  • Bill Krause
  • SPEAKER
  • VP/GM Connected Consumer Health at Change Healthcare Consulting
  • Amy Lung
  • SPEAKER
  • Chief Operating Officer at HealthMine
  • Alicia MacLeod
  • SPEAKER
  • Vice President, Engagement Strategy at HealthCrowd
  • Kevin Anderson
  • SPONSOR
  • Vice President of Sales at LifeBalance Program
  • April Begin
  • SPONSOR
  • Senior Marketing Communication Manager at Clarity Software Solutions
  • John Coleman
  • SPONSOR
  • Senior Director, Medicare Market Solutions at Welltok
  • Mark Davis
  • SPONSOR
  • Strategic Account Sales at Rx Savings Solutions
  • Julia Donald
  • SPONSOR
  • Associate Account Manager at HealthCrowd
  • Danny Ezrol
  • SPONSOR
  • Senior Director, Account Relationship Management at Welltok
  • David Gallegos
  • SPONSOR
  • SVP Consulting Services at Change Healthcare Consulting
  • Guy Greene
  • SPONSOR
  • Client Engagement Executive at Clarity Software Solutions
  • David Lynch
  • SPONSOR
  • Regional Vice President, Sales at HealthMine
  • Jackie Maynard
  • SPONSOR
  • Vice President, National Accounts at HealthCrowd
  • Linda McDonald
  • SPONSOR
  • Senior Sales Executive at Clarity Software Solutions
  • Ahsan Shaikh
  • SPONSOR
  • Director, Sales & Market Intelligence at HealthMine
  • Dani Shupe
  • SPONSOR
  • Events & Project Coordinator at NovuHealth
  • Cathy White
  • SPONSOR
  • Regional Vice President at Welltok
  • Lucy Xia
  • SPONSOR
  • Product Marketing Manager at Welltok
  • Sheryl Zarozny
  • SPONSOR
  • Director Consulting at Change Healthcare Consulting
Speakers