Managing Complaints and Grievances: How do they do it?

Event Date: 4/15/2020

Event Overview

Wednesday, 4/15/2020
1:00 PM CST – 2:00 PM CST (60 minutes)
Hosted by: Quartz Health Solutions and SelectHealth

This event is hosted on our BigMarker platform

Health plans continually struggle with managing member complaints and grievances. What is the most efficient process? Who should be involved? How do we set policies and measure effectiveness? In this webinar, two Alliance member health plans share their best practices and solutions for navigating the complaints and grievance process at their organizations. Some topics that will be covered in this session include:

Structure, staffing, committees, who is involved
How the process flows
Metrics, KPIs and reporting
Improvement initiatives and learnings

Audience

If you role involves member experience, customer service, quality, compliance, legal, or process improvement, this webinar is for you! In addition, people involved in strategy, finance, sales and marketing and IT would also benefit from this session.

Ask your peers a question or share a resource anytime through the Alliance discussion forum

You can visit the discussion forum and post a question anytime. It's only available to Alliance members, so you question is private and secure. When submitting a question, you can select which topics your question is related to. Individuals who have indicated in their Alliance profile they are interested in those topics and are opted in to discussion forum emails will receive your question. You can also add an attachment to your question or reply, making this tool another great resource for sharing best practices with your peers.

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Documents

4/15/2020

Presentation: Managing Complaints and Grievances - SelectHealth
Quartz Health Solutions and SelectHealth share their best practices for handling the challenging process for complaints and grievances management. The process flow, who is involved, measures and reporting are covered in addition to innovative solutions and learnings.

4/15/2020

Presentation: Managing Complaints and Grievances - Quartz Health Solutions
Quartz Health Solutions and SelectHealth share their best practices for handling the challenging process for complaints and grievances management. The process flow, who is involved, measures and reporting are covered in addition to innovative solutions and learnings.

4/15/2020

Recording: Managing Complaints and Grievances
Quartz Health Solutions and SelectHealth share their best practices for handling the challenging process for complaints and grievances management. The process flow, who is involved, measures and reporting are covered in addition to innovative solutions and learnings.