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STARs Impvement and Accreditation Coordinator


To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by collaborating with subject matter experts to develop customer-facing communications and coordinating internal performance improvement efforts with the focus of improving STARS performance and achieving NCQA accreditation to support overall customer experience provided by Health First. The Coordinator will aid in maintaining an inventory of member communications, tracking iterations of each piece, and performing reviews and editing existing communications, revising and updating materials on at frequency appropriate for the purpose of the communication piece, in addition to collaborating with other teams to document, track, and implement performance improvement efforts.


Effectively manages key quality improvement initiatives (NCQA, HEDIS, STARS, and CAHPS) simultaneously

Coordinate new member materials (customer and provider) based on content provided by the operational subject matter expert

Ensure that each communication is reviewed by the appropriate subject matter expert and approved by the related leadership team, as well as a member of the Member Engagement Communications leadership team

Evaluates Quality project outcomes and suggests Quality improvement plans based on findings

Coordinates the annual HEDIS and STARS Work Plan

Coordinates completion of the HEDIS Roadmap for HEDIS/CAHPS submission to NCQA auditor as needed

Actively participates in priority quality projects with the department and system as needed

Assist in developing strategies, key messages, and vehicles for communication to support member wellness and experience initiatives


Bachelor’s Degree or equivalent combination of education and experience

2 years of experience in quality management, technical writing, communications, or related field, preferably in the Health Care industry

Strong working knowledge of STARS and/or NCQA, required

Strong organizational skills and attention to detail

Strong motivation to achieve personal, departmental, and organizational goals

Aptitude for proofreading, editing, and project management

Experience using various platforms for creating, editing, and distributing communications, including extensive experience using Microsoft products


Ability to sit at a computer terminal for 8 hours or more per day

Ability to work flexible and/or long hours at a desk using computers, telephone and a variety of other automated office machines

Ability to work in various office environments

Time:  Full time
Salary:  Salary
Category:  Operations

Updated: 1/30/2019 1:29:03 PM

Job Contact:
Carrie McGrath

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6450 US Highway 1
Rockledge, FL 32955