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Tele Sales Agent

Tele Sales Agent
Greensboro, NC • Sales & Marketing

Job Summary

The Tele Sales Agent is responsible for receiving and making calls from the Sales Queue. The Tele Sales Agent should have experience selling Medicare Advantage plans and possess communicative skills in explanation of benefits, Rx drugs, and network providers. Must also have strong written communication skills, planning, and problem-solving skills, and be skilled in personal diplomacy. Must possess a high level of motivation, professionalism, and ethical conduct, and place a premium on treating others with dignity and respect.

Major Work Activities

Answer inbound calls to the Sales Queue.
Properly record call disposition in phone system and CRM.
Compliantly conduct sales presentations and enrollments into the plan.
Responsible for the scheduling and organizing prospecting follow up calls.
Ensures details on follow up calls are logged into the CRM with proper and detailed notes.
Assume ownership and responsibility for prospect satisfaction with HealthTeam Advantage.
Assist Healthcare Concierge requests with contacting a member (i.e. assistance with completing HRA forms).
Ability to work before and past normal shift hours to complete any outstanding tasks for a prospect(s) as needed. May have to work mandatory overtime during certain time frames in the calendar year (i.e. AEP, OEP, or special projects).
Maintain personal metrics to established performance levels of the team.
Ability to work different shifts during the hours of 8:00am to 8:00pm Monday to Friday. In addition, during AEP, the ability to be flexible and work weekend shifts as well.
Other duties as assigned.


Minimum Qualifications


High School diploma or equivalent.

Licensure/Certification Regulatory

NC Health & Medicare/LTC License


2 years experience in Sales or Call Center
Working knowledge of Microsoft Word, Excel, & Outlook
Software bases phone system
Knowledge, Skills, and Abilities

Thorough knowledge of CMS guidelines, processes, and systems.
Excellent problem solving and organizational skills.
Strong interpersonal communication skills.
Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint).
Ability to work independently or as a team.
Operate general office equipment, including but not limited to, computer, phones, and related devices.
Preferred Qualifications


4 years experience in Sales or Call Center.
Knowledge of basic CRM functionality.
Ability to work in a fast-paced, dynamic environment and meet sales quota.
Strong understanding of CMS Tele Sales Guidelines.
Knowledge, Skills, and Abilities

Soft Phone.
Experience with E-applications.

Time:  Full time
Salary:  Hourly
Category:  Marketing/sales/product development

Updated: 7/13/2020 3:18:25 PM

Job Contact:
Michael Abner

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7800 McCloud Road
Greensboro, NC 27409