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IT Jr Technical Support

IT Jr Technical Support
Greensboro, NC • Information Technology

Job Summary

The IT Jr Technical Support will provide level 1 and 2 support for issues related to computers, telephone, network, printer, etc. and is accountable for assisting onsite and remote users with resolving computer hardware, computer software, and network/VOIP communication/connectivity issues. The IT Jr. Technical Support will be using online ticketing system to monitor and resolve all the onsite and remote users issues and support the company's needs.

Major Work Activities

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all the end users.
Install drivers and software for new hardware components such as printers and scanners, etc.
Resolve connection issues for desktops, laptops, printers, VOIP phones, etc.
Monitor all the tickets on Zendesk ticketing system and respond to those tickets in a timely manner.
Ensure operational performance and appropriate maintenance of existing systems to ensure information availability per company objectives.
As appropriate, provide end-user support to troubleshoot and resolve software or hardware issues.
Be able to provide non-regular work hour support due to outage, network disruption, or malware.
Provide support when necessary to assist, troubleshoot, or diagnose server and/or application issues.
Demonstrates consistent compliance with the company's defined cultural behaviors.
Performs other duties as assigned.


Minimum Qualification


Associates degree in an IT related field or equivalent work experience

Knowledge, Skills, and Abilities

Experience with service operating systems, infrastructure services, client/server applications, exchange server, and cloud technologies.
Expert level ability to communicate highly complex technical information clearly and accurately at all levels and audiences.
Strong critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategies.
Expert in Word, Excel, Powerpoint, Access and SharePoint site development.
Preferred Qualifications


Bachelor's degree in an IT related field


1 year Enterprise level Help Desk experience supporting end users.
1 year of experience creating windows Operating system image to install and reimage the system.
1 year of experience monitoring online ticketing system and responding to and resolving the tickets.
1 year of experience with computer hardware and software troubleshooting.
1 year of experience providing remote and onsite IT support to end users.
1 year of experience with Office365.
1 year of experience in supporting and resolving end user technical issues.
1 year of experience in supporting and managing VOIP communication infrastructure.
1 year of experience with TCP-IP networks, LAN, WAN, and switch configuration.
1 year of experience in installing network equipment, network cables, printers, servers, phones, etc.
1 year of experience in installing/loading operating system software.
1 year of experience with applicable health care industry IT operations.
Experience with work transitions and system implementations.
1 year of experience working with Zendesk ticketing system.
Strong working knowledge of HIPAA and Privacy rules and technical remediation for security incidences of non-permitted disclosures and potential breaches of member, provider, employee, and vendor data.

Microsoft A+ or other computer certification

Time:  Full time
Salary:  Hourly
Category:  Information technology

Updated: 12/7/2020 10:29:25 AM

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7800 McCloud Road
Greensboro, NC 27409