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Staff Associate, Program Services

FOR OFFICIAL JOB POSTING & TO APPLY: https://vizient.wd1.myworkdayjobs.com/Vizient_Careers/job/Irving-TX-75062-Vizient-Corporate-HQ/Staff-Associate--Program-Services_25520R

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future.

Summary:

In this role, you will support Health Plan Alliance with four key pillars: customer service, client data management, administration, and operations. You will assist with a multitude of items such as website navigation support, updating user or company profile information, event registration or event planning logistics, etc. The Health Plan Alliance is a nationwide network of health plans, hospitals and physicians working together.

Responsibilities:

Engage directly with customers at every level of customer organizations, from front-line staff to the C-suite, and resolve customer requests for support via email, phone, a scheduled screensharing appointment, or in-person comfortably and with confidence.

Coordinate meeting logistics (e.g. registration, travel arrangements, hotels, catering, room set-up, expense reports, print/assemble meeting packets and name tags) and provide meeting on-site support (e.g. shipping logistics, set-up/take-down, answer questions, greet attendees, mic runner in the meeting room).

Act as a “producer” for live virtual events across different digital platforms (e.g. refine marketing copy, run tech check with presenters, collect and post event materials to the website, monitor the webinar chat and interact with participants, and send event email communications).

Upload documents to the digital resource library, craft a compelling and descriptive document title and abstract, and tag it appropriately.

Prepare, compose, and revise process documentation, documents, correspondence, and presentations.

Understand our business products, assist in identifying data quality and product adoption opportunities and make suggestions.

Maintain customer relationship management platform (CRM), ensure data is accurate and complete.

Coordinate projects and provide support by managing / prioritizing tasks and participate in special projects as needed.

Manage calendars/schedules, organize meeting/agendas, and prioritize issues to ensure an effective time management approach.

Develop and organize systems to manage shared databases/resources (e.g. OneDrive and online shared folders/file systems).

Qualifications:

Relevant degree preferred.
2 or more years of relevant experience required.
Administrative support experience working in a corporate environment preferred.
Excellent organizational skills, strong attention to detail and the ability to prioritize and meet deadlines.
Strong interpersonal skills with the ability to communicate (written and verbally) across the organization at various levels.
Strong knowledge of Microsoft Office Programs.
Ability to learn web-based platforms and willingness to cross train other team members.
Willingness to travel.

Estimated Hiring Range:

$51,900.00 - $75,150.00
This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:
http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Time:  Full time
Salary:  Salary
Category:  Administration

Updated: 5/26/2023 2:25:28 PM

Job Contact:
Health Plan Alliance Representative
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290 E John Carpenter Fwy
Irving, TX 75062

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