DE&I Toolkit
NOTE: You must login to your Alliance account to access the articles and resources below. Some content may only be accessible to Alliance members. Please contact the Alliance at info@healthplanalliance.org if you have any questions.
Recording: Infusing Consumer Centricity
Health Alliance Plan presents How to structure and govern member experience to become a consumer-centric organization. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Using Measurement to drive digital transformation
SelectHealth presents how you can use measurement to drive digital transformation. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Rapid Fire Case Studies (part 2)
Alliance health plans present a case study about their member experience journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Going Beyond Checking the Box: How Technology Enablers Unlock Abundant MX Opportunities
Zipair, SelectHealth, Sentara (Optima) present on how Technology Enablers Unlock Abundant CX Opportunities. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Rapid Fire Case Studies (part 3)
AvMed, IU Health Plans, CDPHP share about their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: The Payoffs: Establishing and Tracking the Metrics and Dashboards that Work
CommunityCare, Community Health Options discuss member experience-related goals definition, ownership and accountability. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Customer Experience Steering Committee Overview
Health Alliance holds a presentation surrounding community experience steering. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: DE&I SHOWCASE: Paramount Health Plan's Journey into DE&I and Valuable Lessons Learned
Paramount Health Plan takes us on a walk through their DE&I vision and describes how, as a result of strategic focus and sound tactics, it became a reality. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: The DEI Journey: Talent Acquisition and Retention Strategies
The Jacobson Group explores common challenges inherent in DEI programs and offer best practices for diverse and equitable talent acquisition strategies and considerations for building an inclusive corporate culture. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Workbook: The DEI Journey: Talent Acquisition and Retention Strategies
The Jacobson Group explores common challenges inherent in DEI programs and offer best practices for diverse and equitable talent acquisition strategies and considerations for building an inclusive corporate culture. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Worksheets: Member Experience Workshop: What Can Plans Do Right Now to Build for a Future of Brand Love, Trust & Loyalty?
Steve Pappas of Science of CX leads a highly interactive workshop covering various of concepts of member experience. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Rapid Fire Case Studies on DE&I Strategy and Tactics (Community Health Plan of Washington)
Community Health Plan of Washington presents a case study on their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Rapid Fire Case Studies on DE&I Strategy and Tactics (IU Health Plans)
IU Health Plans present a case study about their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: DE&I SHOWCASE: Foundations of Dignity: Health New England's Core DEIB Framework
Katie Bruno and Vivian Williams share how Health New England used a system-wide approach to bring the Dignity Model, designing our DEIB Educational Curriculum around dignity to create a common language for associates about topics including diversity, equity, inclusion, belonging, microagressions, unconscious bias, allyship, cultural humility and health equity. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Rapid Fire Case Studies on DE&I Strategy and Tactics (SelectHealth)
SelectHealth presents a case study about their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.