Fluent Health

Member Level: Sponsor

Vendor Overview

Description of Services: Fluent Health, a subsidiary of Presbyterian Healthcare Services in Albuquerque, New Mexico, is the partnership and health plan service entity that scales Presbyterian’s people, experience and tools in provider-owned health plans. Fluent Health leverages Presbyterian’s 30 years of managed care experience in an integrated system to partner with providers across the country seeking to start or strengthen their own health plans. Through Presbyterian’s Fluent Health arm, health systems looking to create and implement a health plan will have access to scale and efficiency as well as strategy, management, product design and administrative functions.

The success of Presbyterian can be measured by our AA financial rating in a historically low-reimbursement environment, our leading system quality results, our deep experience in managed Medicaid and Medicare, and our track record of innovation and integration. Today, two-thirds of our revenue is at-risk and our care model is continually improving to better serve our patients and members.

Primary Service: Business services
Secondary Service: Technology solutions

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9521 San Mateo Blvd., NE
Albuquerque, NM 87113

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Presentation: Presbyterian Health Care and Fluent - Creating a data and analytics environment
Presbyterian shares their data and analytics journey and how they acheived success by creating an enterprise-wide environment focused on behavior and utilization, and creating a transformative care management strategy. Presented at the Data and infrastructure Evolution Summit in Dallas, March 2020.


Presentation: Fluent - Measuring Customer Experience Enterprise-wide
Fluent Health by Presbyterian discusses best practices for measuring customer experience enterprise-wide. This presentation occurred at the Member Experience value visit in San Diego on September 12-14, 2018.