West Monroe
Member Level: SponsorVendor Overview
Description of Services: West Monroe is a national consulting firm that was born in technology but built for business—partnering with companies in transformative industries to deliver real, measurable results.
Technology is who we are, it is not something we bolted on overnight, and we believe it is one of the greatest enablers of business value. That’s why we work in diverse, multidisciplinary teams that blend industry expertise with deep operational and technology capabilities to create quantifiable, financial value for our clients.
Our 1,500 employees based in seven offices across the United States also own 100% of our business, so when you partner with us you know we are committed—because your success is our success. Our undeniably different approach breeds undeniable results. Visit WMP.com to learn more.
Primary Service: Consulting
Secondary Service: Administrative Systems
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311 West Monroe Street, 14th Floor
Chicago, IL 60606
5405577308
https://www.westmonroe.com/
Documents
Recording: Infusing Consumer Centricity
Health Alliance Plan presents How to structure and govern member experience to become a consumer-centric organization. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Omni-Channel Member Engagement - June 18, Session 2
West Monroe discusses omni-channel member engagement and age-in strategies for Medicare Advantage enrollment. Shared during the MA Sales and Marketing Virtual Summit held in June 2020.
Recording: Omni-channel member engagement and age-in strategies for Medicare Advantage enrollment
In this video, West Monroe will discuss advantages of lower cost of acquisition and higher retention rates after acquisition, risk adjustment information readily available, and continuity of care management programs in place. membership, health plans often overlook some of the easiest enrollees: existing commercial members.