Optum
Member Level: VendorVendor Overview
Description of Services: At Optum, we are a leading health services innovation company dedicated to helping make the health system work better for everyone. We create simple, effective and comprehensive solutions for organizations and consumers across the whole health system by integrating our foundational competencies of consumer experience, clinical expertise, data and analytics, and embedded technology into all Optum services. By understanding the needs of our customers, members and patients and putting them at the center of everything we do, we will achieve our aspiration of improving experiences and outcomes for everyone we serve while reducing the total cost of care.
Primary Service: Enterprise Data
Secondary Service: Consulting
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11000 Optum Circle
Eden Prairie, MN 55344
7633616067
http://www.optum.com
Documents
Recording: Growth and Retention: Knowing what you don't know about future members
Virtually all payers are focused on growing and retaining their membership. Those strategies have worked in some cases, and in others, the results have been less than favorable. Understanding the holistic and clinical differences between continuing, new, and terminating members is critical to success. From an operational and financial perspective, high-level holistic, social determinates of health and clinical views of new members can be compared to existing and terminating members, without any claims data, to understand any potential directional impact on operations and financial projections. From a strategic growth perspective, new and existing markets can be evaluated to assess whether the payers current strategies will be effective in new geographies based on the proportions of similar populations. A winning system can be deployed by better understanding the membership and even supporting the introduction of new products and services to drive fiscal performance.
Presentation: Growth and Retention: Knowing what you don't know about future members
Virtually all payers are focused on growing and retaining their membership. Those strategies have worked in some cases, and in others, the results have been less than favorable. Understanding the holistic and clinical differences between continuing, new, and terminating members is critical to success. From an operational and financial perspective, high-level holistic, social determinates of health and clinical views of new members can be compared to existing and terminating members, without any claims data, to understand any potential directional impact on operations and financial projections. From a strategic growth perspective, new and existing markets can be evaluated to assess whether the payers current strategies will be effective in new geographies based on the proportions of similar populations. A winning system can be deployed by better understanding the membership and even supporting the introduction of new products and services to drive fiscal performance.
Presentation: Clinical Excellence and Member Experience
Optum presented at the Clinical Excellence and Member Experience Value Visit on September 26, 2023, in Chicago, IL.
Presentation: How will the doctor see you now? Healthcare delivery evolution in the face of access challenges, pressures for omnichannel delivery, and new regulatory mandates
Ken Leonczyk engages Alliance members in an exploration of the most pressing challenges health care delivery systems must overcome, and the evolution they must complete, if they are to survive the rapidly changing healthcare landscape. This was shared at the Spring Leadership Forum 2023 in Austin, TX.