Guardian

Recording: EXPERT PANEL LUNCHEON: Impacting the Customer Experience – Incorporating Small Changes to Make a Big Difference
An expert panel of executives share how innovative engagement practices, leveraging customer data new ways, and applying new skills like empathy can help you differentiate, satisfy and retain your health plan members. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

Presentation: New Era, New Values: Your workers (and your clients') seek empathy and flexibility in a post-pandemic work world
Guardian discuss the findings from their latest report, which looks at the state of the workforce today and examines what employers can do to provide meaningful support for employees through benefits and behaviors that help employees feel that they belong.

Recording: New Era, New Values: Your workers (and your clients') seek empathy and flexibility in a post-pandemic work world
Guardian discuss the findings from their latest report, which looks at the state of the workforce today and examines what employers can do to provide meaningful support for employees through benefits and behaviors that help employees feel that they belong.

Presentation: Impacting the Customer Experience - Incorporating Small Changes to Make a Big Difference (Guardian)
Guardian shares how innovative engagement practices, leveraging customer data new ways, and applying new skills like empathy can help you differentiate, satisfy and retain your health plan members. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

Presentation: Product Innovations - Flash Case Studies
SummaCare and Guardian share their innovations in product design, marketing, and sales. This was shared in the 2022 Sales and Marketing value visit.

How COVID-19 is reshaping the employee benefits paradigm
The first report from Guardian's Annual Workplace Benefits Study, Inflection Points shines a spotlight on the workplace and benefits trends that were dramatically accelerated by the pandemic. It has exposed vulnerabilities and innovations in the American workforce, and our way of working will never entirely be the same. This year is an inflection point for employers, planting seeds of enduring change in areas including insurance benefits, remote work, flexible schedules, technology, and employee well-being.

Absence Management Redefined During the COVID-19 pandemic and beyond
Eight in ten employers say that COVID-19 has raised senior leadership awareness of the importance of leave management. Throughout the pandemic, states continued to propose and pass their own paid leave laws. These challenges led to several emerging leave trends for employers: Revising existing leave policies Increasing outsourcing of leave administration Using technology to bolster employee communications Enhancing support for employees at key points in the leave process As employers prioritize employee health and a safe return to work, absence management policies and practices will remain more important than ever.

Mind, Body, and Wallet Workforce well-being in the pandemic era
With the global influence of COVID-19, well-being has been brought to the forefront within the workplace. While many businesses made seamless shifts to accommodate lockdowns and new ways of working, many employees felt the stress of an uncertain era disrupting their lives. How has the mental, physical, and financial health of working Americans been impacted, and what role are employers playing in workforce well-being in the pandemic era and beyond? Read on to learn about how the minds, bodies, and wallets of American workers have changed.

How small businesses are emerging from COVID-19
Small businesses have been among the hardest hit during the COVID-19 pandemic. And those that did weather the dramatically altered business landscape are now tasked with developing practices and systems that can attract, retain, and support an employee workforce whose expectations around work have changed. In the past, advantages to working at a small business, like closer connection to an organizationâ??s mission and a more personal work environment, were enough to attract and retain employees. However, today this is no longer enough to support employee well-being and build a committed, satisfied workforce. Read on to learn about where small businesses and their workforce base are today and discover what solutions and strategies they may adopt as they move forward.