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Improve Star Ratings with Meaningful Engagement by Leveraging Data Analytics & Member Preferences

Event Date: 1/13/2021

Event Overview

Wednesday, January 13, 2021
11:00 AM CT – 12:00 PM CT (60 minutes)
Vendor Spotlight Host: Carrot Health


This vendor spotlight is hosted on our BigMarker platform, you must use Google Chrome or Firefox when participating in the webinar.

 

In this webinar, we’ll discuss how health plans can improve Star Ratings by using consumer data and predictive analytics to drive targeted engagement, improved member experience, and provider collaboration. We’ll also hear firsthand from Health Alliance Medical Plans how they regained their 4-Star Rating by using this approach and partnering with Carrot Health.

In this webinar, you’ll learn how to:

  • Engage members at the right time with the right message
  • Determine when a member is truly compliant with HEDIS and PDE measures and optimal modality with a given individual
  • Build out a 360-degree view of each member including product choice, demographics, socioeconomics, communication preferences, hobbies, aptitudes, clinical and non-clinical risk profiles
  • Understand a member's perception of their health plan, provider, and health outcomes by leveraging HOS data and off-cycle surveys data, along with actions you can take 
  • Engage providers using data to inform collaborative discussions with providers to manage member care delivery
  • Leverage provider scorecards and benchmarking to gain actionable information

Additional References:

Maintain and improve Medicare Star Ratings and more with MarketView Quality

Leveraging Data to Boost Star Ratings Performance: Three Steps to Building and Operating an Exceptional Program

 


Notice to Participants:
Please note that this webinar is a Vendor Spotlight and will be a capabilities-focused presentation. While this vendor is not under contract with the Health Plan Alliance, we believe this webinar will provide you the opportunity to learn more about this vendor and the programs and services it provides. Offering this webinar does not imply that the Health Plan Alliance endorses this vendor. The webinar is merely for informational purposes only. Should you wish to share feedback and/or have questions about this vendor, please contact Jaime González, the Alliance’s Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.



 

Thank you to our event sponsors


Silver

 

Documents
1/11/2021

Presentation: Improve Star Ratings with Meaningful Engagement by Leveraging Data Analytics & Member Preferences
Carrot Health discusses how health plans can improve Star Ratings by using consumer data and predictive analytics to drive targeted engagement, improved member experience, and provider collaboration. Health Alliance Medical Plans shares how they regained their 4-Star Rating by using this approach and partnering with Carrot Health.

Attendees

Below is a list of all delegates registered to date for this event

  • Geralynn Boone
  • ALLIANCE GUEST
  • VP Medicare Clinical Programs at Health Partners Plans
  • Corey Fleck
  • ALLIANCE GUEST
  • Director Stars Analytics at Health Partners Plans
  • Mike Abdo
  • ALLIANCE MEMBER
  • Director of Pharmacy at CommunityCare
  • Tiffany Allen
  • ALLIANCE MEMBER
  • Director of Analytic Services at Aspire Health Plan
  • Gayathri Amirthavasar
  • ALLIANCE MEMBER
  • Process Improvement Project Manager at Santa Clara Family Health Plan
  • Kate Anderegg
  • ALLIANCE MEMBER
  • Stars Program Manager at Network Health
  • Robyn Anderson
  • ALLIANCE MEMBER
  • Compliance Analyst at Health Alliance Plan (HAP)
  • Terrie Anello
  • ALLIANCE MEMBER
  • Quality Improvement Coordinator at Paramount Health Care
  • Kieley Arakelian
  • ALLIANCE MEMBER
  • Director - Quality Management at Physicians Health Plan
  • Khuram Arif
  • ALLIANCE MEMBER
  • CMO at Western Health Advantage
  • Gabriel Ayerza
  • ALLIANCE MEMBER
  • Sr. Director Medicare Strategy and State Programs at Community Health Plan of Washington
  • Amy Beck
  • ALLIANCE MEMBER
  • Community Relations Manager at Prominence Health Plan
  • Kathy Bockhop
  • ALLIANCE MEMBER
  • Sr Healthcare Informatics Analyst at Quartz Health Solutions
  • Craig Bogner
  • ALLIANCE MEMBER
  • Senior Pharmacist at Paramount Health Care
  • Katrina Brent
  • ALLIANCE MEMBER
  • Medicare Stars Analyst at HealthTeam Advantage
  • Danielle Brinkley
  • ALLIANCE MEMBER
  • Director, Population Analytics at Community Health Plan of Washington
  • Mary Canton
  • ALLIANCE MEMBER
  • QI Project Coordinator at Samaritan Health Plans
  • Kevin Chi
  • ALLIANCE MEMBER
  • Assistant Compliance Counsel at Central Health Plan of California
  • Shane Clemans
  • ALLIANCE MEMBER
  • Clinical Pharmacist at Providence Health Plans
  • Alisa Cocozza
  • ALLIANCE MEMBER
  • Associate Director, Finance at MetroPlus Health
  • Melissa Cordial
  • ALLIANCE MEMBER
  • Director of Marketing and Digital Strategy at Health New England
  • Rocio Cortez
  • ALLIANCE MEMBER
  • Quality Improvement Director at CCHP
  • Corinna Daunt
  • ALLIANCE MEMBER
  • Compliance Coordinator at Health Alliance Plan (HAP)
  • Abby Demlow
  • ALLIANCE MEMBER
  • Star Ratings Coordinator at Health Alliance Medical Plans
  • Barbara Devries
  • ALLIANCE MEMBER
  • Quality Improvement Manager at Valley Health Plan
  • Chris Distel
  • ALLIANCE MEMBER
  • Compliance Coordinator at SummaCare
  • Rory Donohue
  • ALLIANCE MEMBER
  • Vice President Actuary at Network Health
  • Ivy Douangphachanh
  • ALLIANCE MEMBER
  • Quality Improvement Analyst at Santa Clara Family Health Plan
  • Mike Eaton
  • ALLIANCE MEMBER
  • Director of Pharmacy Government Programs at SelectHealth
  • Hugh Fatodu
  • ALLIANCE MEMBER
  • AVP, Pharmacy at Johns Hopkins HealthCare
  • Kelly Faust
  • ALLIANCE MEMBER
  • Pharmacist at Geisinger Health Plan
  • Ashley Fortus
  • ALLIANCE MEMBER
  • Stars Accreditation Coordinator at Health First Health Plans
  • Carrie Germain
  • ALLIANCE MEMBER
  • Sr Director, Performance Improvement and Management of HEDIS, Stars and Reporting at Health Alliance Plan (HAP)
  • Mark Hampe
  • ALLIANCE MEMBER
  • Senior Healthcare Data Analyst at Samaritan Health Plans
  • Diane Hatcher
  • ALLIANCE MEMBER
  • Business Intelligence Program Manager at Aspire Health Plan
  • Abby Hays
  • ALLIANCE MEMBER
  • Director, Business Solutions and Customer Experience at Quartz Health Solutions
  • Sandy Hopkins
  • ALLIANCE MEMBER
  • Director, Member/Provider Services at Cox HealthPlans
  • Don Hufford
  • ALLIANCE MEMBER
  • Innovation Strategist at Western Health Advantage
  • Bassey Ijoma
  • ALLIANCE MEMBER
  • Manager for Quality and Clinical Improvement at SummaCare
  • Henry Johnson
  • ALLIANCE MEMBER
  • Executive Director - Pharmacy at IU Health Plans
  • Elizabeth Jurkowski
  • ALLIANCE MEMBER
  • Stars Ratings Coordinator at Health Alliance Medical Plans
  • Erin Kavanagh
  • ALLIANCE MEMBER
  • Risk Adjustment Analyst at Samaritan Health Plans
  • Haley Kesler
  • ALLIANCE MEMBER
  • Star Ratings Manager at Health Alliance Medical Plans
  • Munkhjin Khukhuu
  • ALLIANCE MEMBER
  • Population Health Analyst at Community Health Plan of Washington
  • Karla Learner
  • ALLIANCE MEMBER
  • Manager, Quality Reporting and Analytics at IU Health Plans
  • Cristy Lohmeier
  • ALLIANCE MEMBER
  • Customer Experience Manager at Network Health
  • Charlotte Luebbert
  • ALLIANCE MEMBER
  • Director of Medicare Part D Pharmacy Services at Scott & White Health Plan
  • Ian Lundahl
  • ALLIANCE MEMBER
  • Marketing Consultant at Health Alliance Medical Plans
  • Annette Marcath
  • ALLIANCE MEMBER
  • Chief Information Officer at Health Alliance Plan (HAP)
  • Stuart Meltzer
  • ALLIANCE MEMBER
  • Manager, Collaborative Care Networks at AvMed
  • Kimberly Michalov
  • ALLIANCE MEMBER
  • Marketing Manager of Member Services at Johns Hopkins HealthCare
  • Karen Moncada
  • ALLIANCE MEMBER
  • Regulatory Compliance & Accreditation at AvMed
  • Kris Moody
  • ALLIANCE MEMBER
  • Marketing Manager at Johns Hopkins HealthCare
  • Kaitlyn Nevills
  • ALLIANCE MEMBER
  • QI and Accreditation Manager at Cox HealthPlans
  • Ivy Noffke
  • ALLIANCE MEMBER
  • QMPH Specialist at Quartz Health Solutions
  • Romi Norton
  • ALLIANCE MEMBER
  • Strategic Marketing and Communications Manager at Network Health
  • Uloma Nwaka
  • ALLIANCE MEMBER
  • Clinical Transformation Consultant at Johns Hopkins HealthCare
  • Cyndie O'Brien
  • ALLIANCE MEMBER
  • Chief Sales & Marketing Officer at Aspire Health Plan
  • Jordan Oakes
  • ALLIANCE MEMBER
  • Star Ratings Coordinator at Health Alliance Medical Plans
  • Adam Osborne
  • ALLIANCE MEMBER
  • Medicare Compliance Consultant at SelectHealth
  • Liza Paul
  • ALLIANCE MEMBER
  • Director of Case Management/Interim VP of Health Services at MediGold
  • Sheryl Pierce
  • ALLIANCE MEMBER
  • Quality Improvement Program Manager (MAPD Stars) at Quartz Health Solutions
  • Mandira Pradhan
  • ALLIANCE MEMBER
  • Healthcare Data Scientist at Community Health Plan of Washington
  • Anna Rasmussen
  • ALLIANCE MEMBER
  • Quality Program Coordinator at Network Health
  • John Riley
  • ALLIANCE MEMBER
  • Director of Customer Experience at Health First Health Plans
  • Diane Rowe
  • ALLIANCE MEMBER
  • Sr. Project Manager at Health Alliance Plan (HAP)
  • Michelle Rowles
  • ALLIANCE MEMBER
  • RN, Quality Reporting Manager at Geisinger Health Plan
  • Amber Schnitzius
  • ALLIANCE MEMBER
  • Quality Coordinator, Medicare Advantage at Sharp Health Plan
  • Julie Sich
  • ALLIANCE MEMBER
  • Director, Quality and Clinical Improvement at SummaCare
  • Kelly Simpson
  • ALLIANCE MEMBER
  • Business Analyst at Providence Health Plans
  • Shelly Smith
  • ALLIANCE MEMBER
  • Quality Management Supervior at Health New England
  • Amber Smits
  • ALLIANCE MEMBER
  • Continuous Improvement Specialist at Network Health
  • Eleanor Sorrentino
  • ALLIANCE MEMBER
  • Associate Executive Director, Quality Management at MetroPlus Health
  • Neal Spero
  • ALLIANCE MEMBER
  • VP Chief Sales & Marketing Officer at Presbyterian Health Plan
  • Brindha Sridhar
  • ALLIANCE MEMBER
  • Senior Director of Customer Experience at MetroPlus Health
  • Katie Studer
  • ALLIANCE MEMBER
  • Director, Customer Experience at Avera Health Plans (DAKOTACARE)
  • Angela Thomas
  • ALLIANCE MEMBER
  • Manager, Quality & HEDIS at MediGold
  • Dawn Trevino
  • ALLIANCE MEMBER
  • Manager, Performance Improvement at Presbyterian Health Plan
  • Eric Vilar
  • ALLIANCE MEMBER
  • Lead Healthcare Informatics Analyst at Health New England
  • Catherine Watts
  • ALLIANCE MEMBER
  • Clinical Healthcare Coordinator at CommunityCare
  • Nancy Weber
  • ALLIANCE MEMBER
  • Clinical Integration Program Manager at Network Health
  • Kathleen Witkop
  • ALLIANCE MEMBER
  • Medical Record Review Specialist at Health New England
  • Jennifer Yates
  • ALLIANCE MEMBER
  • Manager, Health & Wellness and Provider Engagement at SummaCare
  • Holly Zorz
  • ALLIANCE MEMBER
  • Quality Improvement Project Coordinator III at Paramount Health Care
  • Jenny Bergerson
  • SPONSOR
  • Customer Solutions Manager at Carrot Health, Inc.
  • Brian Dwyer
  • SPONSOR
  • Business Development Executive at Carrot Health, Inc.
  • Bryan Kim
  • SPONSOR
  • Analytics Solutions Analyst at Carrot Health, Inc.
  • Melissa Smith
  • SPONSOR
  • Executive Vice President, Consulting & Professional Services at HealthMine
  • Theresa Weber
  • SPONSOR
  • Customer Solutions Manager at Carrot Health, Inc.
Speakers