Return to search

Value Visit: Member Experience & Diversity, Equity and Inclusion

Event Date: 10/10/2022 - 10/14/2022

Event Overview


 

Two meetings, one week, same location

Diversity, Equity and Inclusion
October 10-12

Diversity, equity, and inclusion (DE&I) are essential for creating an organizational culture that fosters the development and delivery of programs and services to address the distinct needs of diverse member populations. By achieving health equity and attracting and engaging a diverse workforce, plans will be better equipped to serve their diverse groups of members.  Our meeting will focus on sharing and celebrating your DE&I best practices, hearing and learning from industry thought-leaders, discussing innovative DE&I approaches, and prioritizing those strategies that will help you infuse diversity, equity, and inclusion principles into your plan's culture.

Member Experience
October 12-14

The post-COVID repercussions have been widespread for not only the patient but the organizations serving them. Health plans face unprecedented challenges in delivering on a new set of imperatives. Expectations have changed, delivery mechanisms have changed, we are communicating in new ways -- things will never be quite the same. Join us as we explore together how health plans are anticipating the new dynamics of the member experience and taking the customized, personalized customer engagement approach to new levels. Hear how organizations’ focus on building trusting relationships for the long-term are setting them up for lasting success.

 

 



Event highlights

Diversity, Equity and Inclusion

  • Learn from industry-leading experts

  • Infusing DE&I into your corporate infrastructure and how we do business

  • Hear from your health plan peers how they have approached DE&I

  • Take innovations back to your plan for implementation

  • Collaborate with your workforce, business partners and your community stakeholders to promulgate your DE&I strategy

  • Collaborate with local community-based and faith-based organizations to deliver on your mission

  • DE&I strategies for workforce recruitment, engagement, and retention

  • Leadership development within the organization 

Member Experience

  • Collaborate on the growing strategic focus on becoming a member-centric organization

  • Discover the critical operational and infrastructure implications of delivering to satisfy, retain and grow membership

  • Learn how other alliance members leverage member experience as a market differentiator

  • Discover innovative ways plans are collaborating across their enterpriseDon’t miss this opportunity to get reconnected in an exciting in-person event designed especially for you.



Who should attend

Diversity, Equity and Inclusion

  • Executives/managers responsible for diversity, equity and inclusion programs and initiatives

  • Chief Member Experience Officers

  • Chief Marketing/Sales Officers

  • Chief HR Executives

  • Chief Legal/Regulatory Officers

  • Vendor Management/Supplier Diversity Managers

  • Chief Medical Officers/Medical Directors

  • Leaders in population health, behavioral health, care management, clinical outcomes

  • Stakeholders with responsibility for member experience and quality

Member Experience

  • Chief Experience Officer
  • Chief Marketing and Chief Sales Officers
  • Chief Administrative Officers
  • Chief Operating Officers
  • Call Center Executives and Managers
  • Chief Service Officers
  • Health Services Executives and Managers
  • Executives responsible for your organization's digital transformation strategy

 


 

Thank you to our event sponsors


Platinum


Silver


Bronze


Sponsor

 

Registration
ALLIANCE MEMBER
Fee End Date Description Amount
10/6/2022 for Alliance members attending in-person MEMBER PASS
ALLIANCE GUEST
Fee End Date Description Amount
10/6/2022 Only for invited guests of the Alliance GUEST PASS
VIRTUAL ATTENDEE - MEMBER
Fee End Date Description Amount
10/13/2022 for alliance member attendees who want to engage with the broadcasted sessions VIRTUAL MEMBER PASS
VIRTUAL ATTENDEE - SPONSOR
Fee End Date Description Amount
10/13/2022 for confirmed sponsors engaging in the virtual sessions VIRTUAL SPONSOR PASS
SPONSOR
Fee End Date Description Amount
10/6/2022 for invited sponsors attending the in-person event SPONSOR PASS
SPEAKER
Fee End Date Description Amount
10/6/2022 for confirmed faculty members FACULTY PASS
PLATINUM SPONSOR
Fee End Date Description Amount
10/6/2022 Exclusively for 2022 Platinum sponsors PLATINUM PASS
COVID Protocols

What to expect: Health and Safety Protocols

The Health Plan Alliance’s hallmark is the unique space we provide for our members and partners to come together and meaningfully connect around the challenges and opportunities your organizations navigate every day. The health and safety of every attendee is our top priority and we are implementing health and safety protocols for our in-person events aimed at protecting all participants. 

These protocols will be updated in response to ongoing guidance from CDC and local health authorities. If you have attended Alliance in-person meetings before, know this experience will be different in many ways – but also rest assured that we remain dedicated to creating unique opportunities to connect, learn and share with your colleagues from across the country.

Please review the Updated Safety protocols HERE

By registering to attend the event you agree and understand these specific risks noted below:

Liability Disclaimer and Release: COVID-19

The novel coronavirus, COVID-19, has been declared a worldwide pandemic.  COVID-19 is reported to be extremely contagious.  The exact methods of spread and contraction are unknown, but the virus is believed to spread from person-to-person, by contact with contaminated objects, and even possibly in the air.  People reportedly can be infected and show no symptoms yet still spread the disease.  COVID-19 is reported to cause serious illness and death. The Health Plan Alliance cannot prevent attendees from becoming exposed to, contracting, or spreading COVID-19 while attending a HPA event or activity.  Any in-person interaction may increase the risk of contracting or spreading COVID-19. 

I agree and understand these specific risks and nonetheless accept them in order to attend this HPA event.  These services are of such value to me that I accept the risk of being exposed to, contracting, and/or spreading COVID-19 in order to participate in person rather than arranging for an alternative method participating or not participating at all.  I further hereby forever release and waive all claims and rights against the Health Plan Alliance in connection with exposure, infection, and/or spread of COVID-19 related to utilizing their services or premises or interacting with their members.  I understand that this release and waiver means I give up my right to bring any claims including for personal injuries, death, disease, property losses, or any other loss that may be released and waived under applicable law, including, but not limited to, claims of negligence, and I understand that this release and waiver prevents me from seeking damages in any way against the Health Plan Alliance, whether such damages are known or unknown, foreseen or unforeseen, or that occur now or in the future. 

I understand that the Health Plan Alliance and the event venue will implement COVID-19 health and safety protocols that align with the most recent guidance released by the CDC and the local health authority.  These protocols will include details regarding code of conduct and safety measures (ie, wearing masks in public spaces, maintaining physical distance during sessions, etc) for all attendees. I understand I will be expected to adhere to these guidelines.

Agenda

Last updated September 12, 2022
(All details in Central Time Zone)

Download the agenda

 

MON, OCT 10 – DE&I Workgroup

4:00 pm

DE&I Workgroup Meeting/Roundtable (Member Only Session)

6:00 pm

Networking Reception & Dinner

TUES, OCT 11 – DE&I Value Visit

8:00 am

Networking breakfast

8:30 am

Welcome & Opening Remarks

8:45 am

New Frontiers in Health Equity and the Critical Role for Health Plans

10:00 am

Networking break

10:30 am

Rapid Fire Case Studies on DE&I Strategy and Tactics: Community Health Plan of Washington, IU Health Plan, and Quartz Health Solutions

12:00 pm

KEYNOTE ADDRESS LUNCHEON featuring Dr. Antonia Novello, 14th Surgeon General of the United States: Embracing My Culture and Heritage to Transform Health Care

1:30 pm

Networking Break

2:00 pm

DE&I SHOWCASE: Foundations of Dignity: Health New England’s Core DEIB Framework

3:00 pm

Networking Break

3:30 pm

The Business Case for DE&I – Perspectives and Considerations from a Panel of DE&I Industry Experts

5:00 pm

Sessions adjourn

6:00 pm

Networking Dinner

WEDS, OCT 12 – DE&I until 1:30pm, Member Experience Full Day

8:00 am

Networking breakfast – ALL DE&I and Member Experience Attendees

8:45 am

Welcome to our DE&I and Member Experience Value Visit

 

DE&I Track

 

Member Experience Track

9:00 am

The DEI Journey: Talent Acquisition and Retention Strategies (Member Moderator Opportunity)

9:00 am – 12:00 pm

Member Experience Workshop: What Can Plans Do Right Now to Build for a Future of Brand Love, Trust & Loyalty? with Steve Pappas of Science of CX

10:30 am

Networking Break

 

 

11:00 am

DE&I SHOWCASE: Paramount Health Plan’s Journey into DE&I and Valuable Lessons Learned

 

 

12:00 pm

EXPERT PANEL LUNCHEON:
Impacting the Customer Experience: Incorporating Small Changes to Make a Big Difference

(Member Moderator Opportunity)
DE&I Sessions Adjourn

1:30 pm

Member Experience is Our Business and Everybody’s Business

2:30 pm

Networking Break

3:00 pm

Culture, Organizational Alignment, and Structures in a New MX Era

4:00 pm

IDEA EXCHANGE: If you could do one thing to improve your members’ experience what would that be? No constraints!

4:45 pm

Adjourn

6:00 pm

Networking Dinner

THURS, OCT 13 – Member Experience

8:00 am

Networking Breakfast

8:30 am

Welcome and Introduction to the Journey Mapping Showcase

8:45 am

Micro Case Studies: Are We Listening? VOC Mechanisms, Insights, and Actions

9:45 am

Networking Break

10:15 am

Digital Transformation is Driving the Customer ExperienceGetting it Right

11:15 am

Rapid Fire Case Studies

12:00 pm

Lunch

1:00 pm

Going Beyond Checking the Box – How Technology Enablers Unlock Abundant MX Opportunities

2:00 pm

Networking Break

2:30 pm

Rapid Fire Case Studies

3:30 pm

Networking Break

3:45 pm

Case Studies: The Payoffs – Establishing and Tracking the Metrics and Dashboards that Work

4:30 pm

Sessions Adjourn

6:00 pm

Networking Dinner

FRI, OCT 14 – Member Experience

8:00 am

Networking Breakfast

8:30 am

Member Experience Solutions Showcase

10:00 am

Adjourn

                        


 

 

Monday, October 10


4:00 pm

 

DE&I Workgroup Meeting/Roundtable (Member Only Session)

Members of the DE&I workgroup have an opportunity to meet in person after convening virtually for many months! All Alliance members are welcome to join in on the group discussion and to get to know their DE&I peers from other health plans.

 

6:00 pm

Reception/Dinner

 

Tuesday, October 11


8:00 am

Breakfast

 

 

 

8:30 am

Welcome & Opening Remarks

 

 

Speakers:

Jaime González, DrPH, MSSW, MSHA, Chief Business Development Officer, Health Plan Alliance

 

Jennifer Bosley, Director, Learning and Collaboration, Health Plan Alliance

 

 

8:45 am

 

New Frontiers in Health Equity and the Critical Role for Health Plans

 

Diversity and health equity are on everyone’s radar and there are good reasons why. In this session, DE&I visionary strategists share their perspectives on how this escalating health equity movement is impacting health plans and opening doors for powerful and lasting changes in the way they serve their members. An impressive duo of health equity experts provide hope for reducing bias in healthcare delivery when it all seems so daunting. The provocative discussion will challenge you to address:

  • Setting the strategies and priorities
  • Championing organization-wide
  • Making sound data-driven decisions
  • Targeting to address the imbalances
  • Innovating for greater provider collaboration
  • Linking HE to quality and outcomes
  • Addressing regulatory requirements

 

 

Speakers:

Dr. Maria Hernandez, President and COO, Impact4Health

 

Dr. Nwando Anyaoku, Chief of Health Equity, Swedish Health Services

 

Introduction:

David Hurst, Chief Business Development Officer, Valley Health Plan

10:00 am

Networking Break

 

 

10:30 am

Rapid Fire Case Studies on DE&I Strategy and Tactics

 

A favorite tradition in Alliance events is hearing first-hand how member health plans have tackled their greatest challenges and come out victorious. In this session, four organizations will share about their DE&I journey and lessons learned along the way.

  • Approaches to assessing DE&I readiness
  • Identifying gaps and opportunities
  • Creating organizational structures, inter-disciplinary committees, and roles that address the needs
  • Investments and dedicating resources to the cause
  • Delivering on the vision and celebrating successes

Speakers:

 

Kat Latet, Director, Health Systems Innovation, Community Health Plan of Washington

 

Kayla Salazar, Manager of Equity and Quality Performance, Community Health Plan of Washington

 

Elaine Taylor, Compliance Consultant, IU Health Plans

 

Elizabeth Priller, Director, Diversity, Equity, Inclusion, and Belonging, Quartz Health Solutions

 

 

12:00 pm

KEYNOTE ADDRESS LUNCHEON: Embracing My Culture and Heritage to Transform Health Care

 

When Dr. Antonia Novello was appointed Surgeon General of the United States by President George Bush in 1990, she was the first woman—and the first Hispanic—ever to hold that office. Her appointment came after nearly two decades of public service at the National Institutes of Health, where she took a role in drafting national legislation regarding organ transplantation. Dr. Antonia Coello Novello, 14th Surgeon General of the United States, was

born in Fajardo, Puerto Rico. She graduated from the University of Puerto Rico with a B.S. degree in 1965 and an M.D. degree in 1970. She completed her subspecialty training in pediatric nephrology at the University of Michigan and Georgetown University. Dr. Novello received a master’s in public health from the Johns Hopkins School of Hygiene and Public Health in 1982, and a Doctor of Public Health in May 2000. She holds countless awards for her service in healthcare.

 

 

Speaker:

Dr. Antonia Novello, 14th Surgeon General of the United States

 

Introduction:

Elaine Taylor,Compliance Consultant, IU Health Plans

 

1:30 pm

Networking Break

 

 

 

 

2:00 pm

 

DE&I SHOWCASE: Foundations of Dignity: Health New England’s Core DEIB Framework

We will explore how Health New England’s DEIB Committee adopted the Dignity Model, a conflict resolution framework developed by Dr. Donna Hicks, Associate at the Weatherhead Center for International Affairs at Harvard University, as the foundation of our DEIB educational framework. We will share how we used a system-wide approach to bring the Dignity Model to Health New England, designing our DEIB Educational Curriculum around dignity to create a common language for associates about topics including diversity, equity, inclusion, belonging, microagressions, unconscious bias, allyship, cultural humility and health equity.

 

 

 

Speakers:

Vivian Williams, Manager of Care Management, Health New England

 

Katie Bruno, Public Health and Wellness Program Manager, Health New England

 

 

 

 

3:00 pm

Networking Break

 

 

 

 

3:30 pm

 

The Business Case for DE&I: Perspectives and Considerations from a Panel of DE&I Industry Experts

Increasing diversity, equity and inclusion throughout a healthcare plan or system, supports and reflects the core values of an organization as it provides the best possible care for all patients thus impacting health care disparities and economic equity in their communities. During this conversation, we will focus on the creation and implementation of strategies addressing this important initiative, which also focuses on areas such as management of an organization’s workforce and leadership training, diverse supplier base, cultural competence programs, and community engagement. Where to begin:

  • Understanding and communicating a healthcare plan’s values and business goals
  • Conducting cultural self-assessment of internal and external audiences
  • Discussing and understanding the dynamics of difference and its impact of healthcare services and community health
  • Institutionalizing DE&I goals at all levels
  • Measuring progress and adjusting as shifts in community demographics and health status happen

 

Speakers:

Dra. Elena Rios, President & CEO, National Hispanic Medical Association

 

Dr. Dirk Schroeder, Executive Vice President and Chief Health Officer, HolaDoctor Inc.

 

Dra. Lisa McBride, Associate Dean for Diversity and Inclusion and a Professor of Medical Education at Texas Christian University (TCU) School of Medicine in Fort Worth, Texas

 

Moderator: Alex Garza, Founder and President, AGG Consulting

 

 

5:00 pm

 

Sessions Adjourn

 

6:00 pm

Networking Reception/Dinner

 

 


 

Wednesday, October 12


 

8:00 am

Networking Breakfast

 

 

 

8:30 am

Welcome Back & Recap

 

 

Speakers:

Jaime González, DrPH, MSSW, MSHA, Chief Business Development Officer, Health Plan Alliance

 

Jennifer Bosley, Director, Learning and Collaboration, Health Plan Alliance

 

 

 

8:45 am
DE&I Session

The DEI Journey: Talent Acquisition and Retention Strategies

 

The value of diversity, equity and inclusion on a health plan’s operations are undeniable. However, to ignite and sustain lasting change, leaders must treat DEI as a business priority and invest in it

accordingly. While there is no magic formula for moving DEI forward, uncovering your organization’s “why” and weaving that theme into your communications, initiatives and metrics is key. Successful DEI strategies go beyond recruiting to cultivating an inclusive culture that celebrates, retains and engages a diverse team. This interactive session will explore common challenges inherent in DEI programs and offer best practices for diverse and equitable talent acquisition strategies and considerations for building an inclusive corporate culture.

 

 

Speakers:

Judy Busby, Senior Vice President of Executive Search and Corporate Strategy, The Jacobson Group

 

Alicia Morris, Vice President of Temporary Staffing, The Jacobson Group

 

8:45 am
MX Session

(ends at 12:00)

Member Experience Workshop: What Can Plans Do Right Now to Build for a Future of Brand Love, Trust & Loyalty?
Led by Steve Pappas of
Science of CX. In this highly interactive workshop, we will cover a variety of concepts including:

  • Why do customers stay loyal when all the data points to them leaving?
  • Why successful branding must create an emotional connection
  • Why understanding the various processes are competitive advantages
  • Why experience cuts across the enterprise including care management, product design, and operations
  • What can you do RIGHT NOW to avoid the coming pitfalls?
  • How do you prepare for the ‘long game’ and opportunities to leverage delivery system and providers?

 

 

 

 

 

 

Steve Pappas, CEO, CXStash & Science of CX

10:30 am

Networking Break

 

 

 

11:00 am
DE&I Session

 

DE&I SHOWCASE: Paramount Health Plan’s Journey into DE&I and Valuable Lessons Learned

 

Paramount Health Plan takes us on a walk through their DE&I vision and describes how, as a result of strategic focus and sound tactics, it became a reality.

 

 

Speaker:

Greg Braylock, Chief DEI Officer, ProMedica/Paramount

 

12:00 pm

EXPERT PANEL LUNCHEON: Impacting the Customer Experience – Incorporating Small Changes to Make a Big Difference

 

Hear from an expert panel of executives how executing on diversity, equity and inclusion strategies in your organization can have positive, long-term effects on the customer experience. Panelists will describe how innovative engagement practices, leveraging customer data new ways, and applying new skills like empathy can help you differentiate, satisfy and retain your health plan members.

 

Panelists:

David Roby, National Channel Development Leader, Health Plan Partnerships, Guardian Life

 

Georgina Dukes, Senior Director, Social Care Advocacy, UniteUs

 

Tanya Little, Chief Growth Officer, Vitality Group

 

Andrey Ostrovsky, MD, Managing Partner, Social Innovation Ventures

 

Moderator: Kimberly Swanson, VP of Quality and Clinical Integration, Healthmine

 

 

1:30

Adjourn DE&I Sessions

 

Member Experience Value Visit Continues…

 

 

 

 

 

1:30

 

Member Experience is Our Business and Everybody’s Business

To be competitive, health plans are increasingly recognizing just how critical a sound member experience strategy is. It is table stakes for organizations and touches virtually every part of the business but does not come without a lot of sweat. MX strategy needs to start at the top, and plans are working tirelessly to define and share the member experience vision, break down silos, partner with the system owner, and bring in fresh new talent and ideas are ways in which plans are getting the job done. This session uncovers the true spirit of what it means to be member focused organization-wide and what it takes to sustain this worthwhile effort.

 

Speakers:

Erwin Cho, Vice President and Chief Consumer Officer, Presbyterian Health Plan

 

Brindha Sridhar, Senior Director of Customer Experience, MetroPlus Health

 

 

2:30

Networking Break

 

 

 

3:00

Culture, Organizational Alignment, and Structures in a New MX Era

The world as we know it will never be quite the same post-COVID and we are all struggling to adapt, regroup and recreate. Impacts to organizational culture and morale certainly spill over to the members’ experience. At this same time, attitudes and expectations of the member have shifted. Driven by exhaustion, confusion, and lack of patience they are demanding new levels of relationship. Health plans are taking care to infuse new strategies and methods to instill positivity, focus and commitment to delivering on their mission. Hear how plans are:

 

  • Embracing and prioritizing a culture that puts the member first
  • Leveraging innovative committees and working cross-departmentally to drive customer improvements
  • Working effectively with lean staff while striving to bring on the right talent

 

 

Speakers:

 

Kat Ketter, Director of Customer Experience, Health Partners Plans

 

Jessica VanderZanden, Vice President of Operations, Network Health Plan

 

 

 

 

4:00

IDEA EXCHANGE: If you could do one thing to improve your members’ experience what would that be? No constraints!

 

Possibly use this time for above speakers

4:45

Adjourn

 

 

6:00

Dinner –Location

 

 


 

Thursday, October 13


 

8:00

Networking Breakfast

 

 

8:30

Welcome

 

Speakers:

 

 

8:45

Are We Listening? – VOC Mechanisms, Insights, and Actions

In this session we will explore how health plans are piecing together learnings from a wide variety of touchpoints to create a 360 view of the member, thus enabling an improved experience overall. How are plans using their member advocacy groups, transactional surveys, focus groups and other data collection vehicles to capture the voice of the member? What data collection tools are key dependencies for the VOC programs? How are these insights being embraced by the organization and senior leadership and leveraged within the organization? What impacts are plans seeing that indicate the investment in VOC initiatives truly make a difference?

 

 

Speakers:

Michelle Gale, VP, Consumer Experience and Marketing, Health Alliance Plan with West Monroe


 

 

 

9:45

Networking Break

 

 

10:15

Digital Transformation is Driving the Customer Experience: Getting it Right

We hear so much about the drive toward providing a more digital experience for the member, but what exactly does this mean for organizations? Digital can encompass so many things, all requiring new strategies and lots of investment. Plans struggle with adopting an overall digital strategy that couples a deep understanding of the member and their unmet needs with technology solutions that provide a seamless customer experience. In this session plans will share innovative approaches to delivering on the digital transformation imperative and hard lessons learned from their efforts

 

 

Speaker:

Daniel Royer, Digital Experience Director, SelectHealth

 

11:15

Rapid Fire Case Studies

Kristy Reed (VIRTUAL), Customer Experience Manager, Health Alliance Medical Plans

 

Irem Conery, Customer Experience & Performance Improvement Manager, Sharp Health Plan

 

Jason Smith, Director of Operations & Performance Improvement, Sharp Health Plan

 

12:00

Networking Lunch

 

 

1:00

Going Beyond Checking the Box: How Technology Enablers Unlock Abundant MX Opportunities

Does your technology roadmap have the member front and center? Has your organization considered the longer-term strategic benefits associated with meeting regulations around interoperability, the no surprises act and price transparency?

Are you leveraging expertise from across the organization to help you identify the infrastructure needed deliver on a positive member experience?

 

This panel discussion focuses on how health plans are thinking about their technology choices with the member in mind and uncovers innovative ways of generating sustained benefit beyond the current need, regulatory or otherwise.

 

 

 

Speakers:

Carsen Chadwick, Operations Manager, SelectHealth

 

Annie Alexander, Director of Commercial Sales Operations, Sentara (Optima)

 

Lacey Momic, Director, Business Transformation and Innovation, Sentara (Optima)

 

2:00

Networking Break

 

 

2:30

Rapid Fire Case Studies

 

 

Speakers:

Michelle Skelly, Director of Marketing Communications, Alliant Health Plans

 

Ana Eberhard (Virtual), Vice President, Member Experience, AvMed

 

Elizabeth Goff (Virtual), IU Health Plans

 

Stephanie LaDue (Virtual), CDPHP

 

3:30

Networking Break

 

 

3:45

The Payoffs: Establishing and Tracking the Metrics and Dashboards that Work (2 case studies)

In this session you will hear how health plans are working to provide easily understood and actionable approaches for monitoring their MX progress. We will discuss member experience-related goals definition, ownership and accountability. Included also we will be an exploration of innovative practices for tracking and reporting on these goals including the use of dashboards.

 

Speaker:

John Holt, Director of Customer Experience, CommunityCare

 

4:30

Adjourn

 

 

6:00

Networking Dinner

 

 

 


 

Friday, October 14


 

8:30

Breakfast and Member Experience Solutions Showcase

 

 

     
     
     
   

 

 


Venue


Meeting Venue

The Old Post Office

433 W Van Buren St
Chicago, IL 60607 

The Old Post Office in Chicago was originally completed in 1921. In its postal heyday, the property was the largest of its kind in the world, capable of shuttling an astonishing 19 million pieces of mail daily. Though a lot has changed there since that time, the same spirit of raw ambition lives on - after sitting vacant for nearly two decades, The Old Post Office completed an $800 million renovation, the largest historic redevelopment in the country. Today, the property boasts over 2.5M SF of stunning multi-use office and event space and is a central hub of Chicago's business community.

 


 

Hotel Accommodations

The following hotels are all within walking distance of The Old Post Office. The Alliance staff will stay at Canopy by Hilton Chicago Central Loop and Residence Inn Chicago Downtown/Loop.

Hilton Garden Inn Chicago Central Loop - is a six minute walk.

Canopy by Hilton Chicago Central Loop - is a seven minute walk.

Residence Inn Chicago Downtown/Loop is a 14-minute walk.

Hyatt Centric The Loop Chicago is a 14-minute walk.

Kimpton Gray Hotel - is a 13-minute walk.

W Chicago - City Center - is a 10-minute walk.

JW Marriott - is a 10-minute walk



 

Additional Info


DRESS
Business casual attire is appropriate for the meeting.  Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
Chicago O'Hare International airport (ORD) is 22 miles away and an estimated fare of $60-80 Uber/Lyft.  Chicago Midway International airport (MDW) is 12 miles away and an estimated fare of $45 Uber/Lyft.  Parking information can be found here

CHICAGO WEATHER
View the latest weather forecast.

Documents
9/21/2022

2022 Poster Project Book
The Health Plan Alliance 2022 Poster Project offers dedicated poster sessions hosted during three in-person meetings. This book contains the posters and will evolve with the poster discussion notes from each meeting.

9/12/2022

Agenda: 2022 Member Experience & Diversity, Equity and Inclusion Value Visit
Updated 9/12/2022. Join us as we explore together how health plans can be better equipped to serve their diverse groups of members by achieving health equity and attracting and engaging a diverse workforce, and how health plans are anticipating the new dynamics of the member experience and taking the customized, personalized customer engagement approach to new levels.

6/29/2022

2022 Poster Project Commitment Form
Every HPA member health plan is strongly encouraged to submit a Poster to the Alliance 2022 Poster Project. Choose one of three poster themes for your submission: Product design, Health Equity, or Member Experience. Everyone who participates will be sent a copy of the whole poster collection in a digital Flipbook. It's the easiest way to gather dozens of tactical case studies to support your own team's efforts in these key areas. Plus, earn 50 engagement points for our 2022 Summer Challenge! Complete this commitment form by August 26, 2022 so your team doesn't miss out on this great opportunity.

Attendees

Below is a list of all delegates registered to date for this event

  • Annie Alexander
  • ALLIANCE MEMBER
  • Director, Sales Operations at Sentara Health Plans (Optima)
  • Elizabeth Benz
  • ALLIANCE MEMBER
  • Vice President Quality and Clinical Integration at Network Health
  • Ashley Bogle
  • ALLIANCE MEMBER
  • Director of Legal Services & Asst. General Counsel at Health New England
  • Greg Braylock
  • ALLIANCE MEMBER
  • Chief Diversity, Equity, Inclusion Officer and Vice President of Talent & Organizational Excellence - ProMedica at Paramount Health Care
  • Talia Brookshire
  • ALLIANCE MEMBER
  • Chief Diversity Officer at Neighborhood Health Plan of Rhode Island
  • Kathleen Bruno
  • ALLIANCE MEMBER
  • Public Health and Wellness Program Manager at Health New England
  • Irem Conery
  • ALLIANCE MEMBER
  • Manager, Customer Experience & Performance Improvement at Sharp Health Plan
  • Kimila Daniels
  • ALLIANCE MEMBER
  • Vice President, Chief Administrative Officer at Quartz Health Solutions
  • Laura Darnell
  • ALLIANCE MEMBER
  • Business Operations Specialist at Alliant Health Plans
  • Kelly Evans
  • ALLIANCE MEMBER
  • Customer Service Manager at Physicians Health Plan
  • Jessica Fischer
  • ALLIANCE MEMBER
  • Director of Communications at Network Health
  • Bradley Fox
  • ALLIANCE MEMBER
  • Tactical Operations Specialist at Alliant Health Plans
  • Michele Gale
  • ALLIANCE MEMBER
  • VP, Consumer Experience and Marketing at Health Alliance Plan (HAP)
  • Erin Heckethorn
  • ALLIANCE MEMBER
  • Director of Operations and Program Management at FirstCarolinaCare Insurance Company
  • John Holt
  • ALLIANCE MEMBER
  • Director of Customer Experience at CommunityCare
  • Casey Hossa
  • ALLIANCE MEMBER
  • CIO at Health New England
  • Heather Husser
  • ALLIANCE MEMBER
  • Customer Service Manager at Piedmont Community Health Plan
  • Lynnette Joiner
  • ALLIANCE MEMBER
  • Assistant Director at Texas Children's Health Plan
  • Katherine Ketter
  • ALLIANCE MEMBER
  • Director of Customer Experience at Health Partners Plans
  • Kat Latet
  • ALLIANCE MEMBER
  • Director, Health Systems Innovation at Community Health Plan of Washington
  • Liz Lopez Cepero
  • ALLIANCE MEMBER
  • VP Government Programs at Baylor Scott & White Health Plan
  • Lacey Momic
  • ALLIANCE MEMBER
  • Director, Business Transformation and Innovation at Sentara Health Plans (Optima)
  • Sarah Morgan
  • ALLIANCE MEMBER
  • Director of Human Resources and Organizational Development at Health New England
  • Susan O'Connor
  • ALLIANCE MEMBER
  • Vice President & General Counsel at Health New England
  • Elizabeth Priller
  • ALLIANCE MEMBER
  • Director, Diversity, Equity, Inclusion, and Belonging at Quartz Health Solutions
  • Beverly Reed
  • ALLIANCE MEMBER
  • Customer Experience Program Manager at Community Health Plan of Washington
  • Daniel Royer
  • ALLIANCE MEMBER
  • AVP, Customer Experience Marketing at SelectHealth
  • Kayla Salazar
  • ALLIANCE MEMBER
  • Manager of Equity and Quality Performance at Community Health Plan of Washington
  • Mariah Santiago
  • ALLIANCE MEMBER
  • Health Equity Program Coordinator at Sharp Health Plan
  • Debra Schiffman
  • ALLIANCE MEMBER
  • Vice President, Operations at Quartz Health Solutions
  • Jason Smith
  • ALLIANCE MEMBER
  • Director of Operations & Performance Improvement at Sharp Health Plan
  • ELAINE Taylor
  • ALLIANCE MEMBER
  • Compliance Consultant at IU Health Plans
  • Opera Wagner-Ross
  • ALLIANCE MEMBER
  • Director, Member Services at Texas Children's Health Plan
  • Vivian Williams
  • ALLIANCE MEMBER
  • Manager of Care Management at Health New England
  • Nwando Anyaoku
  • SPEAKER
  • Chief of Health Equity at Swedish Health Services
  • Judy Busby
  • SPEAKER
  • Senior Vice President Executive Search and Corporate Strategy at The Jacobson Group
  • Georgina Dukes
  • SPEAKER
  • Senior Director, Social Care Impact at Unite Us
  • Tanya Little
  • SPEAKER
  • Chief Commercial Officer at Vitality Group
  • Lisa Mcbride
  • SPEAKER
  • Associate Dean for Diversity and Inclusion and a Professor of Medical Education at Texas Christian University
  • Stephen Pappas
  • SPEAKER
  • Former SVP & CMO at Panviva at Upland Panviva
  • David Roby
  • SPEAKER
  • National Channel Development Leader, Health Plan Partnerships at Guardian
  • Anthony Salerno
  • SPEAKER
  • Senior Manager - Product & Experience Lab at West Monroe
  • Dirk Schroeder
  • SPEAKER
  • Exec VP & Chief Health Officer at HolaDoctor Inc
  • Chris Dixon
  • SPONSOR
  • SVP, Growth and Market Strategy at Healthmine
  • Abbe Sodikoff
  • SPONSOR
  • Senior Vice President at The Jacobson Group
  • Anne Armao
  • VIRTUAL ATTENDEE - MEMBER
  • VP, Member Experience and Product Development at SummaCare
  • Carolyn Armstrong
  • VIRTUAL ATTENDEE - MEMBER
  • Member Services Manager at Health New England
  • Laura Boge
  • VIRTUAL ATTENDEE - MEMBER
  • Member Services Manager at Medical Associates Health Plans
  • Sara Brandon
  • VIRTUAL ATTENDEE - MEMBER
  • Director Customer Experience & Communications at Neighborhood Health Plan of Rhode Island
  • Katrina Brent
  • VIRTUAL ATTENDEE - MEMBER
  • Medicare Stars Manager at HealthTeam Advantage
  • Qiana Brown
  • VIRTUAL ATTENDEE - MEMBER
  • Director, Community Engagement at Parkland Community Health Plan
  • Ngoc Bui-Tong
  • VIRTUAL ATTENDEE - MEMBER
  • Vice President, Strategies and Analytics at Santa Clara Family Health Plan
  • Marya Choudhry
  • VIRTUAL ATTENDEE - MEMBER
  • Sr. Manager Health Equity at Providence Health Plan
  • Brad Dobbins
  • VIRTUAL ATTENDEE - MEMBER
  • Senior Manager, Member Services at Community Health Options
  • Ana Eberhard
  • VIRTUAL ATTENDEE - MEMBER
  • Vice President, Member Experience at AvMed
  • Suzanne Faulkenberry
  • VIRTUAL ATTENDEE - MEMBER
  • Director of Integrated Marketing at Parkland Community Health Plan
  • Phyllis Fisher
  • VIRTUAL ATTENDEE - MEMBER
  • Director, Operations at Physicians Health Plan
  • Brian Gerace
  • VIRTUAL ATTENDEE - MEMBER
  • Manager of Customer Experience at Health First Health Plans
  • Elizabeth Goff
  • VIRTUAL ATTENDEE - MEMBER
  • Manager - Medicare Project Management at IU Health Plans
  • Lori Johnston
  • VIRTUAL ATTENDEE - MEMBER
  • President at Paramount Health Care
  • Kathryn Kossow
  • VIRTUAL ATTENDEE - MEMBER
  • Director of Population Health at Paramount Health Care
  • Nana Ama Kuffour
  • VIRTUAL ATTENDEE - MEMBER
  • Pharmacy Director at Samaritan Health Plans
  • Stephanie LaDue
  • VIRTUAL ATTENDEE - MEMBER
  • Portfolio Manager at Capital District Physicians' Health Plan (CDPHP)
  • Bess Ann Mckillop
  • VIRTUAL ATTENDEE - MEMBER
  • Project Analyst at Physicians Health Plan
  • Sherri McMahan
  • VIRTUAL ATTENDEE - MEMBER
  • Clinical Resources Director at Western Health Advantage
  • Tamara Migut
  • VIRTUAL ATTENDEE - MEMBER
  • Director of Quality Management at Health Alliance Medical Plans
  • Mark Mixer
  • VIRTUAL ATTENDEE - MEMBER
  • Chief Executive Officer at Alliant Health Plans
  • Kristy Reed
  • VIRTUAL ATTENDEE - MEMBER
  • Customer Experience Manager at Health Alliance Medical Plans
  • Heather Spencer
  • VIRTUAL ATTENDEE - MEMBER
  • Vice President of Enterprise Operations at Health Alliance Plan (HAP)
  • Kristen Tarrell
  • VIRTUAL ATTENDEE - MEMBER
  • Accreditation Program Manager at Western Health Advantage
  • Terriann Tharp
  • VIRTUAL ATTENDEE - MEMBER
  • Director of Communications at Health Alliance Medical Plans
  • Holly Zorz
  • VIRTUAL ATTENDEE - MEMBER
  • Quality Improvement Team Lead, Medicare at Paramount Health Care
Speakers
  • Greg Braylock
    Chief Diversity, Equity, Inclusion Officer and Vice President of Talent & Organizational Excellence - ProMedica at Paramount Health Care
    click here for full people profile