Value Visit: Member Experience & Diversity, Equity and Inclusion

Event Date: 10/10/2022 - 10/14/2022

Event Overview

Two meetings, one week, same location

Diversity, Equity and Inclusion
October 10-12

Diversity, equity, and inclusion (DE&I) are essential for creating an organizational culture that fosters the development and delivery of programs and services to address the distinct needs of diverse member populations. By achieving health equity and attracting and engaging a diverse workforce, plans will be better equipped to serve their diverse groups of members. Our meeting will focus on sharing and celebrating your DE&I best practices, hearing and learning from industry thought-leaders, discussing innovative DE&I approaches, and prioritizing those strategies that will help you infuse diversity, equity, and inclusion principles into your plan's culture.

Member Experience
October 12-14

The post-COVID repercussions have been widespread for not only the patient but the organizations serving them. Health plans face unprecedented challenges in delivering on a new set of imperatives. Expectations have changed, delivery mechanisms have changed, we are communicating in new ways -- things will never be quite the same. Join us as we explore together how health plans are anticipating the new dynamics of the member experience and taking the customized, personalized customer engagement approach to new levels. Hear how organizations’ focus on building trusting relationships for the long-term are setting them up for lasting success.

Event highlights

Diversity, Equity and Inclusion

Learn from industry-leading experts
Infusing DE&I into your corporate infrastructure and how we do business
Hear from your health plan peers how they have approached DE&I
Take innovations back to your plan for implementation
Collaborate with your workforce, business partners and your community stakeholders to promulgate your DE&I strategy
Collaborate with local community-based and faith-based organizations to deliver on your mission
DE&I strategies for workforce recruitment, engagement, and retention
Leadership development within the organization

Member Experience

Collaborate on the growing strategic focus on becoming a member-centric organization
Discover the critical operational and infrastructure implications of delivering to satisfy, retain and grow membership
Learn how other alliance members leverage member experience as a market differentiator
Discover innovative ways plans are collaborating across their enterpriseDon’t miss this opportunity to get reconnected in an exciting in-person event designed especially for you.

Who should attend

Diversity, Equity and Inclusion

Executives/managers responsible for diversity, equity and inclusion programs and initiatives
Chief Member Experience Officers
Chief Marketing/Sales Officers
Chief HR Executives
Chief Legal/Regulatory Officers
Vendor Management/Supplier Diversity Managers
Chief Medical Officers/Medical Directors
Leaders in population health, behavioral health, care management, clinical outcomes
Stakeholders with responsibility for member experience and quality