Value Visit: Clinical Excellence and the Member Experience 2023
Event Date: 9/25/2023 - 9/27/2023
Event Overview
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Achieving the quadruple aim of healthcare
Join us as we explore together the crucial intersection between excellence in clinical delivery and meeting members where they are. In this uniquely designed event we will dive deeply into the topics that matter most to you. We will uncover innovative approaches that move the needle on quality, outcomes and member engagement—all within laser focus of cost management imperatives.
Alliance leaders responsible for clinical outcomes, quality measure performance, and experience design for their members, providers, and partners come together to share learnings and explore the toughest barriers to achieving the quadruple aim of healthcare. Regional payors are placing health equity at the heart of their design efforts, thinking carefully about every opportunity at every touchpoint to ensure all members feel seen, heard, and cared for.
Some of the toughest challenges Alliance members are grappling with include integration opportunities—vendor point solutions for chronic care management, providing omnichannel connections to varied modes of care and effectively layering digital health options with knee-to-knee interactions between providers and members. We’re also digging into engagement, satisfaction, and retention, all of which are necessary for strong year-over-year performance. A powerful lever every Alliance member seeks to deploy more effectively—Value Based Care arrangements and whole person care models that align incentives for providers, CBOs, and the members we serve.
Top reasons to attend
- Discover, through a combination of insightful health plan case studies, panel discussions, and work sessions, the synergies between management of clinical services delivery, member engagement, and outcome measurement. We cover important aspects of health equity and population health imperatives, effective UM policies and practices, and behavioral health and chronic disease management.
- Discuss with your peers how the end of PHE will impact members, the plan and operations, and specific tactics to address the issues associated with this industry event.
- Take a journey into the minds of the health plan member in an interactive workshop-style format to uncover innovative approaches for solving the greatest challenges around member communications coordination and alignment, targeting and personalization, digital adoption and portals and call center innovation.
- Collaborate alongside your Alliance clinical and member experience peers and take home a shortlist of tactics you can implement to move the needle on your most challenging quality metrics and Star Rating measures.
- Hear how health plans are thinking outside the box on virtual, telehealth and hospital-at-home care delivery and reducing the total cost of care.
- Discuss hot trends in pharmacy including new drug approvals and approaches to managing high cost gene therapies and specialty drugs.
- Refine the skills needed to navigate the business of healthcare, learn the valuable skills needed for effective leadership and position yourself for advancement into new leadership positions. In an interactive workshop format you will learn what it takes to succeed in this complex industry. You won’t want to miss this chance to lean in, ask questions, and network.
Have a topic you would like to see covered at this meeting or a session you would like to pitch? Let us know.
Who should attend
This meeting is limited to Health Plan Alliance members and invited guests.
- Chief medical officers, executive sponsors, directors, managers with responsibility for clinical operations, pharmacy, quality, care management, or clinical outcomes
- Chief experience officers
- Chief marketing and/or sales officers
- Chief administrative officer
- Chief operating officers
- Call center executives and managers
- Chief service officers
- Health services executives or managers
- Executives responsible for your organization’s digital transformation strategy
Alliance member health system and/or provider groups are also invited attend.
Sponsors
Sponsors
Attendees
Below is a list of all delegates registered to date for this event
- Alexis Levy
- ALLIANCE GUEST
- Managing Director at HealthScape Advisors, LLC
- Amanada Adams
- ALLIANCE MEMBER
- Population Health Management Manager at Western Health Advantage
- Khuram Arif
- ALLIANCE MEMBER
- President at Western Health Advantage
- Kim Barrus, MSN, BSCIS, RN, PMP
- ALLIANCE MEMBER
- AVP Quality and Accreditation at Select Health
- Traci Biondi
- ALLIANCE MEMBER
- Chief Medical Officer at Prominence Health Plan
- Kiran Biring
- ALLIANCE MEMBER
- Chief Pharmacy Officer at Western Health Advantage
- Dennis Bolin
- ALLIANCE MEMBER
- Consultant at Health Plan Alliance
- Laura Campbell
- ALLIANCE MEMBER
- Director of Medical Management at Piedmont Community Health Plan
- Eric Cannon
- ALLIANCE MEMBER
- Chief Commercial Officer/General Manager at Select Health
- Erwin Cho
- ALLIANCE MEMBER
- Chief Consumer Officer at Presbyterian Health Plan
- Zachary Contreras
- ALLIANCE MEMBER
- Director of Pharmacy at Sharp Health Plan
- Corie Culter
- ALLIANCE MEMBER
- UM Operations Manager at Denver Health Medical Plan
- Dustin Cupp
- ALLIANCE MEMBER
- Medical Director at CommunityCare
- Jennifer Cyr
- ALLIANCE MEMBER
- Director of Pharmacy at Community Health Options
- Laura Darnell
- ALLIANCE MEMBER
- Client Experience Specialist at Alliant Health Plans
- Marko Dobrilovic
- ALLIANCE MEMBER
- Quality Improvement Manager at Johns Hopkins Health Plans
- Kelly Garcia
- ALLIANCE MEMBER
- Vice President, Presbyterian Customer Service Center at Presbyterian Health Plan
- Joshua Gilbert
- ALLIANCE MEMBER
- Manager Utilization Management at Health Alliance Plan (HAP)
- Mushir Hassan
- ALLIANCE MEMBER
- Chief Medical Officer at Network Health
- Deanna Homer
- ALLIANCE MEMBER
- Chief Operations Officer at HealthTeam Advantage
- Dang Huynh
- ALLIANCE MEMBER
- Vice President, Health Services at Santa Clara Family Health Plan
- John Johnson
- ALLIANCE MEMBER
- Chief Operations Officer at Presbyterian Health Plan
- Kat Ketter
- ALLIANCE MEMBER
- AVP, Member Engagement at Health Partners Plans / Jefferson Health Plans (HPP/JHP)
- Barb Koerperich
- ALLIANCE MEMBER
- Director of Health Care Services at Medical Associates Health Plans
- Nana Ama Kuffour
- ALLIANCE MEMBER
- Division AVP, SHP Clinical Services at Samaritan Health Plans
- Kate Kurt
- ALLIANCE MEMBER
- Clinical Pharmacist at Medical Associates Health Plans
- Kate McIntosh
- ALLIANCE MEMBER
- Vice President and Chief Medical Officer at Health New England
- Tamara Migut
- ALLIANCE MEMBER
- Director of Quality Management at Health Alliance Medical Plans
- Lourdes Nevarez
- ALLIANCE MEMBER
- VP, Member Communication at Presbyterian Health Plan
- Dinah Nguyen
- ALLIANCE MEMBER
- Medical Quality Manager at Johns Hopkins Health Plans
- Fannie Perrucci
- ALLIANCE MEMBER
- Manager of Customer Experience at Health Partners Plans / Jefferson Health Plans (HPP/JHP)
- Krystal Revai
- ALLIANCE MEMBER
- Associate Chief Medical Officer at Health Alliance Medical Plans
- Blaire Richardson
- ALLIANCE MEMBER
- Corporate Quality Director at Western Health Advantage
- Kim Sivley
- ALLIANCE MEMBER
- Manager, Care Management at Johns Hopkins Health Plans
- Michael Smith
- ALLIANCE MEMBER
- Chief Medical Officer at Health Alliance Medical Plans
- Brian Smolich
- ALLIANCE MEMBER
- Vice President of Quality and Managed Care Operations at Health Alliance Medical Plans
- Dao Somera
- ALLIANCE MEMBER
- Utilization Operations Director at Western Health Advantage
- Lori Tishler
- ALLIANCE MEMBER
- CMO at Community Health Options
- Jessica Vander Zanden
- ALLIANCE MEMBER
- SVP Operations at Network Health
- Cassie Vanderwall
- ALLIANCE MEMBER
- Director, Clinical Programs at Quartz Health Solutions
- Opera Wagner-Ross
- ALLIANCE MEMBER
- Director, Member Services at Texas Children's Health Plan
- Adrienne Cleary
- PLATINUM SPONSOR
- Vice President of Business Development at Avalon Healthcare Solutions
- Saeed Aminzadeh
- SPEAKER
- CEO at Decision Point Healthcare Solutions
- Nisha Basu
- SPEAKER
- SVP, Clinical at Firefly Health
- Lyle Berkowitz
- SPEAKER
- CEO at KeyCare
- Chris Helzerman
- SPEAKER
- Industry Strategy Executive, Health Care at Genesys
- Erica Jones
- SPEAKER
- Chief Medical Officer at TurningPoint Healthcare Solutions
- Anna Kaltenboeck
- SPEAKER
- Head of Prescription Drug Reimbursement Practice at ATI Advisory
- Coby Kramer-Golinkoff
- SPEAKER
- Director of Customer Success at Wellth, Inc.
- Rick Lassow
- SPEAKER
- Chief Actuary at Summit Re
- Janell Lewis
- SPEAKER
- Consultant, Daniel Hanley Center at Health Plan Alliance
- Tanya Little
- SPEAKER
- Chief Commercial Officer at Vitality Group
- K. R. Prabha
- SPEAKER
- VP, Strategy, Growth & Innovation at Optum Advisory
- Keith & Roberts
- SPEAKER
- Practice Leader-Consumerism at Optum Advisory
- Bryan Schuessler
- SPEAKER
- Director of Emerging Products at Rx Savings Solutions
- Bob Wright
- SPEAKER
- Strategic Consultant, Facilitator, Executive Coach at Daniel Hanley Center for Health Leadership
- Scott Brennan
- SPONSOR
- Senior Vice President, Business Development at TurningPoint Healthcare Solutions
- Evelyn Chojnacki
- SPONSOR
- Senior Director, Health Plan Product Strategy at Sword Health
- Amy Clark
- SPONSOR
- Director of Health Plan Sales at Virta Health
- Warren Demurjian
- SPONSOR
- SVP, Business Development at Porter
- Jacqueline Dickey
- SPONSOR
- Account Executive at Wellth, Inc.
- David Gallegos
- SPONSOR
- SVP Consulting Services at Optum Advisory
- Jordan Hersh
- SPONSOR
- EVP, Channel Distribution at Valenz Health
- Kyle Kanaga
- SPONSOR
- Vice President Business Development at WNS-HealthHelp
- Kevin Maher
- SPONSOR
- Vice President, Client Success at Clearlink Partners
- Colleen Malone
- SPONSOR
- Payer Advisory Lead at Lark Health
- Steve McLeod
- SPONSOR
- SVP, Sales at Itiliti Health
- Kaley Park
- SPONSOR
- Engagement Marketing Manager at Rx Savings Solutions
- Spencer Pratt
- SPONSOR
- Chief Growth Officer at NourishedRx
- Dan Ready
- SPONSOR
- Director of Business Development at mPulse
- Michael Rosenfeld
- SPONSOR
- VP, Business Development at Vatica Health
- Brian Roy
- SPONSOR
- Sales Director at Zipari
- Michael Sandvig
- SPONSOR
- VP, Sales & Member Engagement at Clarity Software Solutions
- Sloan Saunders
- SPONSOR
- CEO & Co-Founder at FlyteHealth
- Zach Schaefer
- SPONSOR
- VP Sales, Health Plan Market at Zelis Healthcare, LLC
- Casey Stockman
- SPONSOR
- VP, PBA Services at Capital Rx
- Louis Szilagyi
- SPONSOR
- Health Plan Solutions, Director at Vitality Group
- Dan Wittner
- SPONSOR
- Senior Vice President - Head of Sales at Sagility