Value Visit: Clinical Excellence and the Member Experience

Achieving the quadruple aim of healthcare

Join us as we explore together the crucial intersection between excellence in clinical delivery and meeting members where they are. In this uniquely designed event we will dive deeply into the topics that matter most to you. We will uncover innovative approaches that move the needle on quality, outcomes and member engagement—all within laser focus of cost management imperatives. 

Alliance leaders responsible for clinical outcomes, quality measure performance, and experience design for their members, providers, and partners come together to share learnings and explore the toughest barriers to achieving the quadruple aim of healthcare. Regional payors are placing health equity at the heart of their design efforts, thinking carefully about every opportunity at every touchpoint to ensure all members feel seen, heard, and cared for.

Some of the toughest challenges Alliance members are grappling with include integration opportunities—vendor point solutions for chronic care management, providing omnichannel connections to varied modes of care and effectively layering digital health options with knee-to-knee interactions between providers and members. We’re also digging into engagement, satisfaction, and retention, all of which are necessary for strong year-over-year performance. A powerful lever every Alliance member seeks to deploy more effectively—Value Based Care arrangements and whole person care models that align incentives for providers, CBOs, and the members we serve.

Top reasons to attend 

• Discover, through a combination of insightful health plan case studies, panel discussions, and work sessions, the synergies between management of clinical services delivery, member engagement, and outcome measurement. We cover important aspects of health equity and population health imperatives, effective UM policies and practices, and behavioral health and chronic disease management. 
  
  
• Discuss with your peers how the end of PHE will impact members, the plan and operations, and specific tactics to address the issues associated with this industry event.
  
  
• Take a journey into the minds of the health plan member in an interactive workshop-style format to uncover innovative approaches for solving the greatest challenges around member  communications coordination and alignment, targeting and personalization, digital adoption and portals and call center innovation.
  
  
• Collaborate alongside your Alliance clinical and member experience peers and take home a shortlist of tactics you can implement to move the needle on your most challenging quality metrics and Star Rating measures.
  
  
• Hear how health plans are thinking outside the box on virtual, telehealth and hospital-at-home care delivery and reducing the total cost of care.
  
  
• Discuss hot trends in pharmacy including new drug approvals and approaches to managing high cost gene therapies and specialty drugs.
  
  
• Refine the skills needed to navigate the business of healthcare, learn the valuable skills needed for effective leadership and position yourself for advancement into new leadership positions. In an interactive workshop format you will learn what it takes to succeed in this complex industry. You won’t want to miss this chance to lean in, ask questions, and network. 

Have a topic you would like to see covered at this meeting or a session you would like to pitch? Let us know.

Who should attend

This meeting is limited to Health Plan Alliance members and invited guests.

• Chief medical officers, executive sponsors, directors, managers with responsibility for clinical operations, pharmacy, quality, care management, or clinical outcomes
• Chief experience officers
• Chief marketing and/or sales officers
• Chief administrative officer
• Chief operating officers
• Call center executives and managers
• Chief service officers
• Health services executives or managers
• Executives responsible for your organization’s digital transformation strategy

Alliance member health system and/or provider groups are also invited attend.