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Value Visit: Clinical Excellence and the Member Experience 2024

Event Date: 9/16/2024 - 9/19/2024

Event Overview


Alliance leaders responsible for clinical outcomes, quality measure performance, and experience design for their members, providers, and partners come together to share learnings and explore the toughest barriers to achieving the quadruple aim of healthcare.  Regional payors are placing health equity at the heart of their design efforts, thinking carefully about every opportunity at every touchpoint to ensure all members feel seen, heard, and cared for. Some of the toughest challenges Alliance members are grappling with include integration opportunities – vendor point solutions for chronic care management, providing omnichannel connections to varied modes of care and effectively layering digital health options with knee-to-knee interactions between providers and members. We’re also digging into engagement, satisfaction, and retention, all of which are necessary for strong year-over-year performance. A powerful lever every Alliance member seeks to deploy more effectively—Value Based Care arrangements and whole person care models that align incentives for providers, CBOs, and the members we serve.


Who should attend

This meeting is only for Health Plan Alliance members and invited guests.

  • Chief medical officers, executive sponsors, directors, managers with responsibility for clinical operations, pharmacy, quality, care management, or clinical outcomes
  • Chief experience officer
  • Chief marketing and/or sales officers
  • Chief administrative officer
  • Chief operating officers
  • Call center executives and managers
  • Chief service officers
  • Health services executives or managers
  • Executives responsible for your organization’s digital transformation strategy

Join the Presbyterian Health Plan team in beautiful Albuquerque, NM

Albuquerque is home to Presbyterian Health Plan. At the heart of New Mexico beats the pulse of a vibrant city. In Albuquerque, diverse cultures, authentic art and dynamic traditions have helped shape our centuries-old story. No matter your interests, the city has countless opportunities for you to explore. Sample traditional New Mexican cuisine that takes minutes to make and hundreds of years to prepare, experience world-class museums, and stroll along Central Avenue under the vintage neon glow of Route 66.


Thank you to our event sponsors







Fee End Date Description Amount
9/16/2024 Exclusive to Alliance Partner or Shareholder organizations MEMBER PASS
Fee End Date Description Amount
9/16/2024 Only for invited guests of the Alliance GUEST PASS
Fee End Date Description Amount
9/16/2024 Exclusively for 2023 Platinum sponsors PLATINUM PASS
Fee End Date Description Amount
9/16/2024 *Registration code required SPONSOR PASS
Fee End Date Description Amount
9/16/2024 Confirmed faculty members FACULTY PASS

A more detailed agenda will be coming soon, below is for you to start making travel plans.


Agenda at a Glance

Monday, September 16, 2024

8:00 am - 5:00 pm MT MA Stars Accelerator Workshop (invite only)
6:00 pm - 8:00 pm MT     Welcome Reception

Tuesday, September 17, 2024

8:00 am - 5:00 pm MT     General Sessions
6:00 pm - 8:00 pm MT   Dinner

Wednesday, September 18, 2024

8:00 am - 5:00 pm MT    General Sessions
6:00 pm - 8:00 pm MT    Dinner


Thursday, September 19, 2024

8:00 am - 9:30 am MT    Breakfast for those with later flights
Thursday, August 19, 2021

Hotel Albuquerque at Old Town
800 Rio Grande Blvd NW
Albuquerque, NM  87104
Reservations 866.505.7829

The hotel room block expires on August 26, 2024
Our room rate is $199 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 505.843.6300 and ask for the Health Plan Alliance (Vizient) room rate. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block could sell out before this date.

Business casual attire is appropriate for the meeting.  Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

Uber/Lyft from the Albuquerque International Sunport (ABQ) is approximately $20.  Click here for more details.

View the latest weather forecast.

Below is a list of all delegates registered to date for this event

  • Keri Bloomer
  • Director of Operations at Health Plan Alliance
  • Brendan Hodges
  • President/CEO at HealthTeam Advantage
  • Rob Keefe
  • National Director Connected Health at Ochsner Health Plan
  • Sandy Spitale
  • Chief Clinical Officer – Ochsner Health at Ochsner Health Plan
  • James Troyer
  • Director of Medical Management at Alliant Health Plans