Value Visit: Clinical Excellence and the Member Experience 2024

Alliance leaders responsible for clinical outcomes, quality measure performance, and experience design for their members, providers, and partners come together to share learnings and explore the toughest barriers to achieving the quadruple aim of healthcare.  Regional payors are placing health equity at the heart of their design efforts, thinking carefully about every opportunity at every touchpoint to ensure all members feel seen, heard, and cared for. Some of the toughest challenges Alliance members are grappling with include integration opportunities – vendor point solutions for chronic care management, providing omnichannel connections to varied modes of care and effectively layering digital health options with knee-to-knee interactions between providers and members. We’re also digging into engagement, satisfaction, and retention, all of which are necessary for strong year-over-year performance. A powerful lever every Alliance member seeks to deploy more effectively—Value Based Care arrangements and whole person care models that align incentives for providers, CBOs, and the members we serve.

Who should attend

This meeting is only for Health Plan Alliance members and invited guests.

• Chief medical officers, executive sponsors, directors, managers with responsibility for clinical operations, pharmacy, quality, care management, or clinical outcomes
• Chief experience officer
• Chief marketing and/or sales officers
• Chief administrative officer
• Chief operating officers
• Call center executives and managers
• Chief service officers
• Health services executives or managers
• Executives responsible for your organization’s digital transformation strategy
  
     

Join the Presbyterian Health Plan team in beautiful Albuquerque, NM

Albuquerque is home to Presbyterian Health Plan. At the heart of New Mexico beats the pulse of a vibrant city. In Albuquerque, diverse cultures, authentic art and dynamic traditions have helped shape our centuries-old story. No matter your interests, the city has countless opportunities for you to explore. Sample traditional New Mexican cuisine that takes minutes to make and hundreds of years to prepare, experience world-class museums, and stroll along Central Avenue under the vintage neon glow of Route 66.