Fly-In: AI & Member Experience

Event Date: 11/6/2024 - 11/7/2024

Event Overview

Exploring AI Technologies in Health Plan Contact Centers

Join us for an insightful one-day workshop designed for beginners to understand the transformative power of AI technologies in health plan contact centers. This comprehensive workshop will provide an in-depth understanding of various AI types, their specific potential applications within health plan contact centers, and the tangible benefits they offer. Attendees will also learn how to effectively leverage AI to enhance customer experience (CX) and integrate knowledge management strategies.

Who should attend

This workshop is ideal for contact center professionals in the health plan industry, including contact center managers, customer experience specialists, IT professionals, and anyone interested in learning about the potential of AI technologies to transform their operations. No prior experience with AI is required.

Join us to explore the future of health plan contact centers and harness the power of AI to create exceptional customer experiences and streamline operations.

Why attend

By attending these sessions, you will gain the knowledge and strategies needed to decode AI's language and enhance your organization's member experience through AI innovation. Don’t miss this opportunity to gain a competitive edge and become a leader in delivering exceptional member interactions.

Thank you to our event sponsors

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Insider

Agenda

11/06/2024 6:00 PM - 8:00 PM
Dinner at Hugos Invitados
11/07/2024 7:30 AM - 8:00 AM
Breakfast at Alliance Headquarters
11/07/2024 8:00 AM - 10:00 AM
Welcome and Introduction Overview of the workshop objectives and agenda Introduction to the facilitators and participants Understanding AI Technologies: Introduction to AI and its relevance in modern business Overview of key AI technologies Applications of AI in Health Plan Contact Centers Speaker: Steve Pappas
11/07/2024 10:00 AM - 10:15 AM
Break
11/07/2024 10:15 AM - 12:00 PM
Enhancing Customer Experience (CX) Understanding the importance of CX in health plan contact centers How AI improves CX through personalized interactions and proactive engagement Case studies and examples of successful CX enhancements Integrating Knowledge Management: The role of knowledge management in health plan contact centers Leveraging AI for efficient knowledge management and real-time information delivery Best practices for implementing AI-driven knowledge management systems Speaker: Steve Pappas
11/07/2024 12:00 PM - 1:00 PM
Lunch
11/07/2024 1:00 PM - 3:00 PM
Interactive Sessions and Hands-On Activities Group discussions on AI implementation strategies Hands-on activities to better explore and understand AI tools and technologies and the evolution for your organization Summary and Key Takeaways: Recap of key concepts and insights Actionable steps for implementing AI in health plan contact centers Resources for further learning and development Speaker: Steve Pappas
11/07/2024 3:00 PM - 4:00 PM
Wrap-up & Closing