Improving HOS, CAHPS, and Retention: Scalable Engagement Strategies for Quality Improvement Teams
Event Date: 10/22/2025
Event Overview
10/22/2025
11:00 AM – 12:00 PM CT (60 minutes)
Zoom Meeting
In this session, we'll explore how to apply proven best practices and digital engagement strategies to improve HOS and CAHPS scores, while also supporting long-term member retention. Leveraging a suite of solutions including automated outreach and member insights, plans can close gaps, increase satisfaction, and promote self-management at scale.
- How to improve HOS and CAHPS performance through proactive, personalized member engagement.
- Real-world examples of how mPulse solutions have improved Star Ratings and retention.
- Strategies to integrate health education content into engagement workflows for higher member activation.
- How to scale successful interventions across different member populations, including hard-to-reach groups.
Notice to participants
This sponsored webinar provides you the opportunity to learn from this organization's subject matter experts and hear about their programs and services. Please note that this does not constitute an endorsement by the Health Plan Alliance.
Questions or feedback?
Contact Jaime González, Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.
Sponsors
Thank you to our event sponsors
Sponsor
Attendees
Below is a list of all delegates registered to date for this event
- Amy Atkins
- ALLIANCE MEMBER
- Program Manager II, Quality Data Operations at Community Health Plan of Washington
- Erica Burks
- ALLIANCE MEMBER
- Compliance Contract Administrator at Health Alliance Plan (HAP)
- Amy Cleary
- ALLIANCE MEMBER
- Director - Quality Management at Geisinger Health Plan
- Michele Eggers
- ALLIANCE MEMBER
- Supervisor Quality Health Integration-Clinical at Network Health
- Rachel Espeland
- ALLIANCE MEMBER
- Director of Customer Experience at Avera Health Plans
- Rasheeda Flesch
- ALLIANCE MEMBER
- Medication Adherence Specialist at CommunityCare
- Kelly Garcia
- ALLIANCE MEMBER
- Vice President, Presbyterian Customer Service Center at Presbyterian Health Plan
- Brendan Generelli
- ALLIANCE MEMBER
- Director of Medicare Stars and Quality at Johns Hopkins Health Plans
- Robin Haehlke
- ALLIANCE MEMBER
- RN Clinical Quality Assurance Specialist at Quartz Health Solutions
- Jennifer Hendricks
- ALLIANCE MEMBER
- Supervisor, QI at CommunityCare
- Debbie Hirota
- ALLIANCE MEMBER
- Operations PM at Santa Clara Family Health Plan
- Deanna Homer
- ALLIANCE MEMBER
- Chief Operations Officer at HealthTeam Advantage
- Nicole Johnson
- ALLIANCE MEMBER
- Director, Medicare Stars at Baylor Scott and White Health Plan
- Brandy Lanns
- ALLIANCE MEMBER
- Director, Quality Improvement at Baylor Scott and White Health Plan
- Brandy Morse
- ALLIANCE MEMBER
- Director, Risk Adjustment at Ochsner Health Plan
- Adrienne Neaderhiser
- ALLIANCE MEMBER
- Director, Member Experience Design at Presbyterian Health Plan
- Adam Osborne
- ALLIANCE MEMBER
- Quality Operations Manager at Select Health
- Jamie Pectol
- ALLIANCE MEMBER
- Quality Consultant 1 at Select Health
- Julie Pierson
- ALLIANCE MEMBER
- Product Administrator at Avera Health Plans
- Abha Puri
- ALLIANCE MEMBER
- Supervisor, Member Experience at Community Health Plan of Washington
- Sarah Reynolds
- ALLIANCE MEMBER
- Senior Program Manager at Johns Hopkins Health Plans
- Anita Sachs
- ALLIANCE MEMBER
- Quality Consultant at Select Health
- Jennie Simerau
- ALLIANCE MEMBER
- Director, Medicare Product at Health Alliance Plan (HAP)
- Sandy Spitale
- ALLIANCE MEMBER
- Chief Clinical Officer at Ochsner Health Plan
- Amy Stiles
- ALLIANCE MEMBER
- Coordinator of Quality Management at MediGold
- Velia Thompson
- ALLIANCE MEMBER
- Quality Improvment Clincial Coordinator at Providence Health Plan
- Chelsea Webb
- ALLIANCE MEMBER
- Director, Clinical Excellence at Baylor Scott and White Health Plan
- Nicole Wegener
- ALLIANCE MEMBER
- Manager, Clinic Partnerships at Community Health Plan of Washington
- Jennifer Yates
- ALLIANCE MEMBER
- Manager, Health & Wellness at SummaCare