Unlocking ROI: How Advanced Member Engagement and Scheduling Drive Market Success

11/4/2025
11:00 AM – 12:00 PM CT (60 minutes)
Zoom Meeting

Delivering better care completion means more than improving reminders it requires a bold redesign of the member experience to reflect the realities people face every day. This webinar, featuring a case study, explores how ReferWell partners with health plans to eliminate friction in scheduling, drive engagement through authentic member communication, and adapt care navigation to real-life barriers.

This session will showcase the impressive ROI and transformative clinical impact that result when health plans fully embrace user-centered systems. Attendees will learn actionable ways to move from passive reminders to real-time scheduling, weave access into familiar member channels, and personalize communication to help diverse populations complete essential visits no matter the challenges.

Learning Objectives:

• Explore why improving no-show rates starts with eliminating friction in scheduling, not just better reminders.
• Learn the ROI and engagement gains health plans achieve by moving to real-time, member-centered scheduling.
• Discuss proven methods for driving member behavior by personalizing timing, tone, and outreach channels.
• Analyze practical tactics for identifying and adapting to barriers such as transportation, work demands, and rural living.

Notice to participants

This sponsored webinar provides you the opportunity to learn from this organization's subject matter experts and hear about their programs and services. Please note that this does not constitute an endorsement by the Health Plan Alliance.

Questions or feedback?

Contact Jaime González, Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.