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Workgroup: Medicare Advantage
Event Date: 3/3/2026
Event Overview
3/3/2026
1:00 PM – 2:00 PM CT (60 minutes)
Webinar // Zoom Meeting
HOS play a major role in Star Ratings performance, yet they remain some of the most challenging to influence. This session will focus on everything HOS, offering practical insights into what drives performance and where plans can make meaningful impact.
We will kick things off with insights from HOS expert and enthusiast Melissa Smith, who will share key fundamentals, performance trends, and effective strategies for improving HOS results. The second half will be an open member discussion. Come ready to share your experiences, talk through challenges, and learn from one another as we explore what is working across plans.
Walk away with actionable ideas to strengthen your HOS strategy and support your organization’s overall Stars goals.
Medicare Advantage plans are navigating tighter margins, shifting regulations, and growing performance expectations. In this workgroup, leaders come together to focus on key topics across Stars, quality, risk adjustment, compliance, and bid strategy. Through open dialogue and peer exchange, you’ll gain practical solutions and fresh ideas to strengthen your plan’s performance.
Your perspective strengthens the conversation.
This call is part of an ongoing workgroup series. Visit the event search to register for more like it.
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Attendees
Below is a list of all delegates registered to date for this event

- Laura Adams
- ALLIANCE MEMBER
- Director, Medicare Stars at Medical Mutual

- Andres Aguirre
- ALLIANCE MEMBER
- QI Director at Sharp Health Plan

- Sheila Albeke
- ALLIANCE MEMBER
- Director of Pharmacy Services at Samaritan Health Plans

- Robyn Anderson
- ALLIANCE MEMBER
- Delegation Oversight Auditor at Health Alliance Plan (HAP)

- Lara Anzalone
- ALLIANCE MEMBER
- Director, Integrated Care Program at Health First Health Plans

- Benjamin Aragon
- ALLIANCE MEMBER
- Manager of Product Development at Sharp Health Plan

- Amy Atkins
- ALLIANCE MEMBER
- Program Manager II, Quality Data Operations at Community Health Plan of Washington

- Kim Barrus, MSN, BSCIS, RN, PMP
- ALLIANCE MEMBER
- AVP Quality and Accreditation at Select Health

- Brittany Booker
- ALLIANCE MEMBER
- Manager, Quality Data Operations & Analytics at Community Health Plan of Washington

- Denise Boots
- ALLIANCE MEMBER
- Clinical Quality Management Nurse at Medical Mutual

- Julie Boutwell
- ALLIANCE MEMBER
- Medicare Audit Analyst - Compliance at Providence Health Plan

- Pamela Bower
- ALLIANCE MEMBER
- Manager, Risk Adjustment at Presbyterian Health Plan

- Amy Carl
- ALLIANCE MEMBER
- Manager Quality Improvement at Providence Health Plan

- Amy Cleary
- ALLIANCE MEMBER
- Director - Quality Management at Geisinger Health Plan

- Jason Clutter
- ALLIANCE MEMBER
- Clinical Quality Management Nurse at Medical Mutual

- Jeff Collins
- ALLIANCE MEMBER
- Senior Healthcare Data Analyst - Value-Based Care Optimization at CommunityCare
- Zachary Contreras
- ALLIANCE MEMBER
- Director of Pharmacy at Sharp Health Plan

- Anna DeFord
- ALLIANCE MEMBER
- Medicare Quality Program Manager at Samaritan Health Plans

- Megan Do
- ALLIANCE MEMBER
- Director Product Development at Health First Health Plans

- Alison Dunton
- ALLIANCE MEMBER
- Director of Practice Enhancement & Analytics at Aspire Health Plan

- Shelby Esposito
- ALLIANCE MEMBER
- Stars and Accreditation Program Manager at Health First Health Plans

- JoMarie Faulkerson
- ALLIANCE MEMBER
- Quality Manager at Aspire Health Plan

- Sharon Fawver
- ALLIANCE MEMBER
- Senior Program Manager at Presbyterian Health Plan

- Miranda Flango
- ALLIANCE MEMBER
- Coding Program Trainer at Geisinger Health Plan

- Rasheeda Flesch
- ALLIANCE MEMBER
- Medication Adherence Specialist at CommunityCare

- Hirit Getchew
- ALLIANCE MEMBER
- Manager, Medicare Adavantage Performance at Baylor Scott and White Health Plan

- Lisa Gill
- ALLIANCE MEMBER
- Vice President, Clinical Care Management at Health Partners Plans / Jefferson Health Plans (HPP/JHP)

- Jessica Griffin
- ALLIANCE MEMBER
- Medicare Product Manager at Quartz Health Solutions

- Elizabeth Gross
- ALLIANCE MEMBER
- Manager Quality Improvement at CommunityCare

- Gilly Guez
- ALLIANCE MEMBER
- Chief Medical Officer at Aspire Health Plan

- Mardelle Gustilo
- ALLIANCE MEMBER
- Quality Program Coordinator, Medicare Advantage at Sharp Health Plan

- Robin Haehlke
- ALLIANCE MEMBER
- RN Clinical Quality Assurance Specialist at Quartz Health Solutions

- Amy Hair
- ALLIANCE MEMBER
- Business Process Analyst at Select Health

- Scott Hancock
- ALLIANCE MEMBER
- Chief Sales and Communications Officer at Aspire Health Plan

- Amber Harris
- ALLIANCE MEMBER
- Director Risk Adjustment at MediGold

- Madeleine Hausmann
- ALLIANCE MEMBER
- Communications Manager at MediGold

- Benjamin Havens-Stokes
- ALLIANCE MEMBER
- Project Manager at Aspire Health Plan

- Heather Heard
- ALLIANCE MEMBER
- Quality Care Coordinator - Community at Network Health

- Patricia Henderson
- ALLIANCE MEMBER
- Director, Compliance at Health Partners Plans / Jefferson Health Plans (HPP/JHP)

- Abby Hoffman
- ALLIANCE MEMBER
- Director of Quality & Stars at HealthTeam Advantage

- LaShunda Hooks
- ALLIANCE MEMBER
- Manager, Risk Adjustment at Santa Clara Family Health Plan

- Mark Huizenga
- ALLIANCE MEMBER
- Director, Performance Measurement & Improvement at Health Alliance Plan (HAP)

- Zulma Ibarra
- ALLIANCE MEMBER
- Program Manager at Baylor Scott and White Health Plan

- Sarah Ireland
- ALLIANCE MEMBER
- Delegation Oversight Program Manager at Capital District Physicians' Health Plan (CDPHP)

- Deanna Johnson
- ALLIANCE MEMBER
- Clinical Quality Improvement Nurse at Medical Mutual

- Jamie Johnson
- ALLIANCE MEMBER
- QI Stars Specialist at CommunityCare

- Alicia Kelley
- ALLIANCE MEMBER
- Vice President, Government Program at Capital District Physicians' Health Plan (CDPHP)

- Ed Lee
- ALLIANCE MEMBER
- VP Medicare Products at Baylor Scott and White Health Plan
- Gregory Limon
- ALLIANCE MEMBER
- Vice President and Chief Administrative Officer at Sharp Health Plan
- Deborah Marine
- ALLIANCE MEMBER
- Compliance Director at Geisinger Health Plan

- Dawn Martin
- ALLIANCE MEMBER
- Manager of Utilization Management at Health New England

- Aaron Masini
- ALLIANCE MEMBER
- Senior Director of Pharmacy at Providence Health Plan

- Tracey McCloy
- ALLIANCE MEMBER
- Director, Strategic Growth & Product Development at HealthTeam Advantage

- Zach Meluch
- ALLIANCE MEMBER
- Sr Health Plan Quality Program Manager at Medical Mutual

- Melissa Mohon
- ALLIANCE MEMBER
- Executive Director - Compliance, Privacy & Regulatory Affairs at Johns Hopkins Health Plans

- Shannan Mueller
- ALLIANCE MEMBER
- Manager, Actuarial Services at Quartz Health Solutions

- Shannon Nelson
- ALLIANCE MEMBER
- Benefit manger at Providence Health Plan

- Michaela Nichols
- ALLIANCE MEMBER
- Program Coordinator at Providence Health Plan

- Adam Osborne
- ALLIANCE MEMBER
- Quality Operations Manager at Select Health

- Laura Paull
- ALLIANCE MEMBER
- Medicare Product & Vendor Relationship Manager at HealthTeam Advantage

- Jamie Pectol
- ALLIANCE MEMBER
- Quality Consultant 1 at Select Health

- Jana Pennington
- ALLIANCE MEMBER
- Risk Adjustment Analytics Manager-Coding at Select Health

- Charles Perez
- ALLIANCE MEMBER
- Pharmacy Benefits Administrator at CommunityCare

- Donna Piko
- ALLIANCE MEMBER
- Director, Group Contracts & Benefit Compliance at Medical Mutual

- Deb Rainha
- ALLIANCE MEMBER
- Director of Stars Strategy at Neighborhood Health Plan of Rhode Island

- Amanda Randazzo
- ALLIANCE MEMBER
- Senior Research Analyst - Market Strategy and Customer Analytics at Health Alliance Plan (HAP)

- Sarah Reynolds
- ALLIANCE MEMBER
- Senior Program Manager at Johns Hopkins Health Plans

- Lori Rund
- ALLIANCE MEMBER
- VP, Medicare Advantage at Johns Hopkins Health Plans

- Angellynn Salcedo
- ALLIANCE MEMBER
- Product Manager at Sharp Health Plan

- Berlyn Sandstrom
- ALLIANCE MEMBER
- Quality Program Manager at Providence Health Plan

- Aileen Schast
- ALLIANCE MEMBER
- Vice President, Quality at Health Partners Plans / Jefferson Health Plans (HPP/JHP)

- Amanda Scholze
- ALLIANCE MEMBER
- Sr. Director, Medicare & Individual Products at Quartz Health Solutions

- Ray Shackelford
- ALLIANCE MEMBER
- Medicare Product Advisor at Select Health

- Rena Sheehan
- ALLIANCE MEMBER
- Vice President Clinical Strategy and Implementation at Neighborhood Health Plan of Rhode Island

- Jennifer Shermo Volm
- ALLIANCE MEMBER
- VP of Medicare and Commercial Markets at Health Partners Plans / Jefferson Health Plans (HPP/JHP)

- Julie Sich
- ALLIANCE MEMBER
- Director, Quality and Clinical Improvement at SummaCare

- Kelly Simpson
- ALLIANCE MEMBER
- Business Analyst at Providence Health Plan

- Tammy Smith
- ALLIANCE MEMBER
- Manager Clinical Quality Improvement at Medical Mutual

- Taylor Spence
- ALLIANCE MEMBER
- Manager, Market Strategy at Health Alliance Plan (HAP)

- Callett Stewart
- ALLIANCE MEMBER
- Member Experience Manager at Health New England

- Suzanne Sullivan
- ALLIANCE MEMBER
- Director, Clinical Quality Improvement at Medical Mutual
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- Yuri Sung
- ALLIANCE MEMBER
- Senior Manager, Program and Strategy at Health Plan Alliance

- Taylor Trodden
- ALLIANCE MEMBER
- Manager - Population Health at Presbyterian Health Plan

- Jules Vasquez
- ALLIANCE MEMBER
- Director, Stars & Accreditation at Health First Health Plans

- Naomi Warren
- ALLIANCE MEMBER
- Compliance Specialist at HealthTeam Advantage

- Catherine Watts
- ALLIANCE MEMBER
- Executive Director, Clinical Operations at CommunityCare

- Chelsea Webb
- ALLIANCE MEMBER
- Director, Clinical Excellence at Baylor Scott and White Health Plan

- Nancy Weber
- ALLIANCE MEMBER
- Clinical Integration Program Manager at Network Health

- Cal Will
- ALLIANCE MEMBER
- Associate Marketing Manager at Providence Health Plan

- John Willis
- ALLIANCE MEMBER
- Vice President Quality and Clinical Integration at Network Health

- Jessica Woods
- ALLIANCE MEMBER
- STARS Member Engagement Program Manager at Health First Health Plans

- Jennifer Yates
- ALLIANCE MEMBER
- Manager, Health & Wellness at SummaCare

- David Young
- ALLIANCE MEMBER
- Pharmacist at Denver Health Medical Plan

- Elaine Zettel
- ALLIANCE MEMBER
- Product Manager, Medicare at Health Alliance Plan (HAP)