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Value Visit: Elevating the Member Experience

Event Date:7/9/2019 - 7/12/2019

Event Overview


 

Elevating the member experience: Personalizing your members' health care journey 

Alliance health plan executives responsible for crafting a positive member experience will follow the journey of a health plan member, and dive deep into some of the defining moments that make all the difference between a member who is happy, loyal, engaged – and one who is not.  From recruitment to onboarding, during a care episode, and even into end-of-life planning, health plans have unique opportunities to empower members to be active, savvy health care consumers.

 



Who should attend

This meeting is only for Health Plan Alliance members or by invitation only.

  • Chief Experience Officer
  • Chief Marketing and Chief Sales Officers
  • Chief Administrative Officers
  • Chief Operating Officers
  • Call Center Executives and Managers
  • Chief Service Officers
  • Health Services Executives and Managers
  • Executives responsible for your organization's digital transformation strategy

      


     

    Thank you to our event sponsors


    Platinum


    Gold


    Silver


    Bronze


    Sponsor



Event highlights

One of our Alliance member CEOs said, "Health care isn't local.  It's personal."  In a time where consumers are savvier than ever and retail companies with a glut of behavioral data are defining what individuals view as high value service, health plans are already sprinting to meet expectations.  Consider too the unique complexities involved in health care consumption and what makes one member "compliant" and another not ... the good news is that health plans certainly have tremendous opportunity to make our members' experience a positive one, no matter where they are in their health care journey.  This Value Visit combines lessons learned from the field, direct from Alliance health plan case studies, with ground breaking strategies from top experts in the health care consumer movement.  

 


 
Help us plan the agenda

All Alliance members are encouraged to join us April 25, 2019 from 1:30-2:30 p.m. CT for an open discussion and planning call.  This is a great opportunity to share your ideas and guide the agenda development.  Whether you have a case study you’d like to share at the value visit, or are just invested in learning about a specific topic related to member experience, join your peers for this open discussion on April 25th.  Registration and planning call details are here: https://www.healthplanalliance.org/assnfe/ev.asp?ID=771


 


Registration
ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
Fee End Date Description Amount
7/7/2019 choose this option if you are an employee of an Alliance member health plan or provider affiliate MEMBER PASS
ALLIANCE GUEST
Fee End Date Description Amount
7/7/2019 choose this option if you're not an Alliance member, but have been invited to attend this meeting GUEST PASS
SPEAKER
Fee End Date Description Amount
7/7/2019 choose this option if you are a member of the event speaking faculty FREE
SPONSOR
Fee End Date Description Amount
7/7/2019 choose this option if you are using a sponsor pass SPONSOR PASS
Venue

Health Plan Alliance Elevating the Member Experience Value Visit, July 2019 in Frisco, Texas

Omni Frisco Hotel
11 Cowboys Way
Frisco, TX  75034
469.287.0000
Reservations 800.843.6664


The hotel room block expires on June 17, 2019
Our room rate is $229 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 800.843.6664 and ask for the Health Plan Alliance (Vizient) room rate or click here to book online. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block could sell out before this date.


DRESS
Business casual attire is appropriate for the meeting.  Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
Uber/Lyft from the Dallas/Ft Worth International airport and Love Field airport is approximately $42.  Click here for more details.

FRISCO WEATHER
View the latest weather forecast.
Documents
  • 2/20/2019
  • Healthcare's Blame Game
  • Whether it’s providers, payers and employers engaging in contract disputes finger-pointing over network configuration and payment formulas, or big pharma trading accusations about who’s to blame for the country’s health care cost crisis, engaging in a ‘it’s your fault or you’re not playing fairly’ argument accomplishes little. It’s time to stop the healthcare blame game.
Attendees

Below is a list of all delegates registered to date for this event

  • Patricia Hawkins
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Customer Service Lead at Alliant Health Plans
  • Doris Livingston
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Manager, Customer Service Government Programs at Sentara Health Plans (Optima)
  • Erin Malone
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director - Customer Care at Alliant Health Plans
  • Kristy Waddell
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Customer Experience Manager at Health Alliance Medical Plans