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Member Experience Summit 2020

Event Date: 9/1/2020 - 9/3/2020

Event Overview


 

Take your health plan's customer experience to the next level

Back for its fourth year, expect unmatched collaboration, hands-on workshops, ample networking opportunities, and knowledge sharing from top-rated plans and leading innovators. Take away actionable strategies to improve your members'  2021 annual enrollment period experience and more.

Additional information will be available soon!

 



Event highlights

  • Attend Alliance member health plan-led sessions and panel discussions
  • Hear from leading innovators and industry experts
  • Explore your health plan’s role in driving effective consumer engagement through thought-provoking workshops 
     




Who should attend

Delivering superior customer service requires a multidisciplinary approach including executives and managers who:

  • Make decisions about and implement technology solutions
  • Oversee operations that directly serve customers even if they do not deal directly with customers
  • Deliver direct customer service
  • Create communications that engage members

This meeting is only for Health Plan Alliance members and invited guests.

  


 

Thank you to our event sponsors


Bronze


Sponsor


GPO Participant-revenue

 

Registration
ALLIANCE MEMBER
Fee End Date Description Amount
9/3/2020 Exclusive to Alliance Partner or Shareholder organizations MEMBER PASS
ALLIANCE GUEST
Fee End Date Description Amount
9/3/2020 Only for invited guests of the Alliance GUEST PASS
SPEAKER
Fee End Date Description Amount
9/3/2020 Confirmed faculty members SPEAKER PASS
SPONSOR
Fee End Date Description Amount
9/3/2020 For confirmed event sponsors SPONSOR PASS
Attendees

Below is a list of all delegates registered to date for this event

  • Abdou Bah
  • ALLIANCE GUEST
  • AVP at Health Partners Plans
  • Dana Anaya
  • ALLIANCE MEMBER
  • Manger/Nurse Practicioner at Sentara Health Plans (Optima)
  • Amy Beck
  • ALLIANCE MEMBER
  • Community Relations Manager at Prominence Health Plan
  • Sara Brandon
  • ALLIANCE MEMBER
  • Sr Mgr Corporate Communications & Social Responsibility at Neighborhood Health Plan of Rhode Island
  • Susan Budd
  • ALLIANCE MEMBER
  • Commercial Products Manager at Denver Health Medical Plan
  • Natalija Burns
  • ALLIANCE MEMBER
  • Director, Customer Service at Quartz Health Solutions
  • Bridjit Campbell
  • ALLIANCE MEMBER
  • Director of Health Plan Operations at Care N' Care Insurance Company, Inc.
  • Mary Canton
  • ALLIANCE MEMBER
  • QI Project Coordinator at Samaritan Health Plans
  • Thomas Carroll
  • ALLIANCE MEMBER
  • Director of Marketing & Customer Strategy at Sharp Health Plan
  • Misty Carter
  • ALLIANCE MEMBER
  • Quality Nurse Supervisor at CHRISTUS Health Plan
  • Patrice Chance
  • ALLIANCE MEMBER
  • Manager of Operations at Scott & White Health Plan
  • Thomas Conn
  • ALLIANCE MEMBER
  • Social Media Coordinator at Network Health
  • Janice Crayk
  • ALLIANCE MEMBER
  • Manager, Plan Contract and Benefit Administration at Samaritan Health Plans
  • Caroline Daoud
  • ALLIANCE MEMBER
  • Patient Services Coordinator at Sentara Health Plans (Optima)
  • Abby Demlow
  • ALLIANCE MEMBER
  • Star Ratings Coordinator at Health Alliance Medical Plans
  • Stephanie Donelko
  • ALLIANCE MEMBER
  • Digital Marketing Strategist at Health Alliance Plan (HAP)
  • Melanie Draheim
  • ALLIANCE MEMBER
  • Director of Marketing and Individual Sales at Network Health
  • JoAnne Edde
  • ALLIANCE MEMBER
  • Member Relationship Manager at Aspire Health Plan
  • Kelly Evans
  • ALLIANCE MEMBER
  • Customer Service Manager at Physicians Health Plan
  • Jessica Fischer
  • ALLIANCE MEMBER
  • Director of Administrative Services at Network Health
  • Phyllis Fisher
  • ALLIANCE MEMBER
  • Director, Operations at Physicians Health Plan
  • Lisa Franchetti
  • ALLIANCE MEMBER
  • Customer Experience Manager at Neighborhood Health Plan of Rhode Island
  • Stacey Geffken
  • ALLIANCE MEMBER
  • Director, Product Development and Market Research at Geisinger Health Plan
  • Lisa Gerdes
  • ALLIANCE MEMBER
  • Director of Member Enrollment and Billing at Health First Health Plans
  • Elizabeth Goff
  • ALLIANCE MEMBER
  • Manager - Medicare Project Management at Indiana University Health Plans
  • Amie Goldman
  • ALLIANCE MEMBER
  • VP, Chief Strategy Officer at Quartz Health Solutions
  • Scott Hancock
  • ALLIANCE MEMBER
  • VP of Sales and Operations at Care N' Care Insurance Company, Inc.
  • Patricia Hawkins
  • ALLIANCE MEMBER
  • Customer Service Supervisor at Alliant Health Plans
  • Rick Heron
  • ALLIANCE MEMBER
  • Chief Experience Officer at Western Health Advantage
  • Karen Hoffmann
  • ALLIANCE MEMBER
  • Director of Operations at Medical Associates Health Plans
  • John Holt
  • ALLIANCE MEMBER
  • Director of Customer Experience at CommunityCare
  • Sandy Hopkins
  • ALLIANCE MEMBER
  • Director, Member/Provider Services at Cox HealthPlans
  • Yolanda Hunt-Boes
  • ALLIANCE MEMBER
  • Manager, Digital Strategy & Operations at Sharp Health Plan
  • Amando Jayme
  • ALLIANCE MEMBER
  • Senior Director, Health Plan Service Operations at Providence Health Plans
  • Jeremy Jones
  • ALLIANCE MEMBER
  • Director Consumer Sales at Health Alliance Medical Plans
  • Ingrid Jorud
  • ALLIANCE MEMBER
  • Quality Program Manager at Presbyterian Healthcare Services
  • Elizabeth Jurkowski
  • ALLIANCE MEMBER
  • Stars Ratings Coordinator at Health Alliance Medical Plans
  • Joleen Katula
  • ALLIANCE MEMBER
  • Vice President of Operations at HealthTeam Advantage
  • Denise Krassel
  • ALLIANCE MEMBER
  • Business Process Analyst at Health First Health Plans
  • Alan Lederman
  • ALLIANCE MEMBER
  • Chief Operating Officer at Community Health Plan of Washington
  • Brenda Lee
  • ALLIANCE MEMBER
  • Manager of Claims Contracts-Customer Service at Scott & White Health Plan
  • Richard Magda
  • ALLIANCE MEMBER
  • Digital Product Manager at Geisinger Health Plan
  • Scott Magnus
  • ALLIANCE MEMBER
  • Manager, Digital Marketing & CRM at Network Health
  • Erin Malone
  • ALLIANCE MEMBER
  • Director - Customer Care at Alliant Health Plans
  • Jennifer Marquardt
  • ALLIANCE MEMBER
  • Director of Customer Solutions at Health Alliance Medical Plans
  • Cherie Martin Irwin
  • ALLIANCE MEMBER
  • Sr. Manager, Product Development at Providence Health Plans
  • Amanda Mesenberg
  • ALLIANCE MEMBER
  • Director Quality Management and Population Health at Quartz Health Solutions
  • Kimberly Michalov
  • ALLIANCE MEMBER
  • Marketing Manager of Member Services at Johns Hopkins HealthCare
  • Mark Mixer
  • ALLIANCE MEMBER
  • Chief Executive Officer at Alliant Health Plans
  • Nicole Myers
  • ALLIANCE MEMBER
  • Medicare Stars Program Manager at Sentara Health Plans (Optima)
  • Kaitlyn Nevills
  • ALLIANCE MEMBER
  • QI and Accreditation Manager at Cox HealthPlans
  • Cyndie O'Brien
  • ALLIANCE MEMBER
  • Chief Sales & Marketing Officer at Aspire Health Plan
  • Jordan Oakes
  • ALLIANCE MEMBER
  • Star Ratings Coordinator at Health Alliance Medical Plans
  • Christina Ott
  • ALLIANCE MEMBER
  • AVP, Marketing & Business Development at Quartz Health Solutions
  • David Pett
  • ALLIANCE MEMBER
  • Manager of Individual Sales at Health First Health Plans
  • Lee Pritchett
  • ALLIANCE MEMBER
  • Senior Marketing Manager at Care N' Care Insurance Company, Inc.
  • Penny Ransom
  • ALLIANCE MEMBER
  • Chief Administrative Officer at Network Health
  • Amanda Reed
  • ALLIANCE MEMBER
  • Chief Operating Officer at Alliant Health Plans
  • Pete Roverud
  • ALLIANCE MEMBER
  • VP of Strategy and Development at PreferredOne
  • David Sand
  • ALLIANCE MEMBER
  • Chief Medical Officer at Care N' Care Insurance Company, Inc.
  • John Sanders
  • ALLIANCE MEMBER
  • Director, Health Plan Operations at Geisinger Health Plan
  • Wolf Schuster
  • ALLIANCE MEMBER
  • Digital Product Manager at Providence Health Plans
  • Brenda Seagrave-Whittle
  • ALLIANCE MEMBER
  • Chief Marketing Officer, VP Marketing and Communications at Neighborhood Health Plan of Rhode Island
  • Bethany Seefeldt
  • ALLIANCE MEMBER
  • Commercial Business Implementation at Health Alliance Medical Plans
  • Paul Sherman
  • ALLIANCE MEMBER
  • Chief Medical Officer at Community Health Plan of Washington
  • Kevin Smith
  • ALLIANCE MEMBER
  • Government Relations Coordinator at Health Alliance Medical Plans
  • Sarah Sommer
  • ALLIANCE MEMBER
  • Vice President, Digital Engagement at Geisinger Health Plan
  • Emilee Stroup
  • ALLIANCE MEMBER
  • QI Manager at Sentara Health Plans (Optima)
  • Katie Studer
  • ALLIANCE MEMBER
  • Director, Customer Experience at Avera Health Plans (DAKOTACARE)
  • Daniel Trombley
  • ALLIANCE MEMBER
  • Sr. Coordinator Medicare Sales at Paramount Health Care
  • Tracy Trumble
  • ALLIANCE MEMBER
  • Customer Service Supervisor at Physicians Health Plan
  • Ashley Velez
  • ALLIANCE MEMBER
  • Director of Operations, Member Services & Enrollment at HealthTeam Advantage
  • Joy Wahawisan
  • ALLIANCE MEMBER
  • Clinical Analytics Pharmacist at Physicians Health Plan
  • Charissa White
  • ALLIANCE MEMBER
  • Transformation Analyst at Samaritan Health Plans
  • Kelly Wright
  • ALLIANCE MEMBER
  • VP Consumer Operations at Health Alliance Plan (HAP)
  • Holly Zorz
  • ALLIANCE MEMBER
  • Quality Improvement Project Coordinator III at Paramount Health Care