DE&I Toolkit

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10/28/2022

Recording: New Frontiers in Health Equity and the Critical Role for Health Plans
Maria Hernandez and Nwando Anyaoku, DE&I visionary strategists, share their perspectives on how this escalating health equity movement is impacting health plans and opening doors for powerful and lasting changes in the way they serve their members. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: Rapid Fire Case Studies
Alliance health plans present a case study about their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: KEYNOTE ADDRESS LUNCHEON: Embracing My Culture and Heritage to Transform Health Care
Dr. Antonia Novello, 14th Surgeon General of the United States shares her inspiring story of embracing culture and heritage to transform health care. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: DE&I SHOWCASE: Foundations of Dignity: Health New England's Core DEIB Framework
Katie Bruno and Vivian Williams share how Health New England used a system-wide approach to bring the Dignity Model, designing our DEIB Educational Curriculum around dignity to create a common language for associates about topics including diversity, equity, inclusion, belonging, microagressions, unconscious bias, allyship, cultural humility and health equity. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: The Business Case for DE&I: Perspectives and Considerations from a Panel of DE&I Industry Experts
National Hispanic Medical Association, HolaDoctor Inc, TCU, AGC Consulting present on areas such as management of an organization’s workforce and leadership training, diverse supplier base, cultural competence programs, and community engagement. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: Member Experience Workshop: What Can Plans Do Right Now to Build for a Future of Brand Love, Trust & Loyalty?
Steve Pappas leads a highly interactive member experience workshop. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: The DEI Journey: Talent Acquisition and Retention Strategies
The Jacobson Group explores common challenges inherent in DEI programs and offer best practices for diverse and equitable talent acquisition strategies and considerations for building an inclusive corporate culture. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: DE&I SHOWCASE: Paramount Health Plan’s Journey into DE&I and Valuable Lessons Learned
Paramount Health Plan takes us on a walk through their DE&I vision and describes how, as a result of strategic focus and sound tactics, it became a reality. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: EXPERT PANEL LUNCHEON: Impacting the Customer Experience – Incorporating Small Changes to Make a Big Difference
An expert panel of executives share how innovative engagement practices, leveraging customer data new ways, and applying new skills like empathy can help you differentiate, satisfy and retain your health plan members. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: Member Experience is Our Business and Everybody’s Business
Presbyterian Health Plan and MetroPlus Health uncover the true spirit of what it means to be member focused organization-wide and what it takes to sustain this worthwhile effort. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: Culture, Organizational Alignment, and Structures in a New MX Era
Health Partners Plans and Network Health Plan share new strategies and methods they are implementing to instill positivity, focus and commitment to delivering on their mission. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: Infusing Consumer Centricity
Health Alliance Plan presents How to structure and govern member experience to become a consumer-centric organization. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: Using Measurement to drive digital transformation
SelectHealth presents how you can use measurement to drive digital transformation. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: Rapid Fire Case Studies (part 2)
Alliance health plans present a case study about their member experience journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.

10/28/2022

Recording: Going Beyond Checking the Box: How Technology Enablers Unlock Abundant MX Opportunities
Zipair, SelectHealth, Sentara (Optima) present on how Technology Enablers Unlock Abundant CX Opportunities. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.