SPH Analytics

Member Level: GPO Participant-non revenue

Vendor Overview

Description of Services: SPH Analytics (SPH), a leader in healthcare analytics, consumer experience and population health management, empowers clients to analyze and interpret their clinical, financial, and consumer experience data to maximize their performance. SPH’s Population Care, Population Value, and Population Engage solutions are built on the innovative Nexus Platform, providing insights and impact to integrated health networks, ACOs, hospitals, ambulatory care providers, physician groups, and health plans. SPH’s quality measure dashboards, financial risk measurement, healthcare survey and call center solutions, and consulting services empower clients to meet the Triple Aim by improving population health, reducing overall cost of care, and improving the patient experience.

SPH Analytics is a recognized leader in the industry, earning accolades as a top ranked population health vendor by KLAS, ranked the number one analytics firm out of the top 50 disruptive health IT companies by Black Book Research, and ranked number one in MACRA and MIPS Support Technology for Value-Based Care by Black Book Research. SPH Analytics has been providing insights to clients for more than 24 years and serves clients in all 50 states. Corporate headquarters are in metro Atlanta. SPH Analytics is a portfolio company of the $3 billion Symphony Technology Group. For more information, call 1-866-460-5681 or visit SPHAnalytics.com.

Primary Service: Enterprise Data
Secondary Service: Automation, Workflow and IT Services

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11605 Haynes Bridge Road, Suite 400
Suite 400
Alpharetta, GA 30009
8664605681
http://www.sphanalytics.com

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Documents
12/17/2018

CAHPS Insights: Analysis of SPH Analytics: Book of Business Trends
SPH Analytics provides key trends, analytics, and insights for CAHPS in their Book of Business Trends report.

12/7/2018

Case Study: New Member Satisfaction
SPH Analytics shares how they developed a customized phone outreach program to welcome new members, evaluate the member's understanding of benefits, educate members, and alert health plans regarding any needed member follow up.

12/7/2018

Brochure: Continuous Member Engagement with HCC
SPH Analytics shares how member engagement and outreach are critical in today's healthcare environment as health plans are increasingly scored and held financially responsible based on their members's feedback, outcomes, and perceptions. Engagement and outreach also help ensure members are receiving needed care, which increases the likelihood of positive health outcomes.

12/7/2018

Brochure: Healthcare Call Center Solutions
SPH Analytic's Healthcare Call Center provides phone outreach and engagement to patients, health plan members, and healthcare providers. With more than two decades of experience, high standards of quality oversight, and a dedicated team of onsite call center professionals, our call center services provide the reliable healthcare outreach and patient/member engagement clients trust.

12/7/2018

Brochure: Provider Satisfaction Survey Research and Best Practices
The Provider Satisfaction with the Health Plan Survey is one of SPH Analytic's most popular and highly sought-after proprietary surveys. In response to changes in the delivery care market and challenges when surveying the provider practice population, SPH conducted a comprehensive initiative to improve the survey and enhance the value of findings for our clients.

12/7/2018

White Paper: Improving Member and Provider Satisfaction
SPH Analytics offers Quality Improvement Consulting Services to help plans make the organizational changes needed and to determine what strategies and tactics will support better survey results.

3/13/2018

Brochure: SPH Analytics - Member Experience Survey
SPH Analytics provides a comprehensive portfolio of services that empower healthcare organizations with the tools and resources to measurably increase performance, reduce costs, and improve the quality of care.

11/10/2017

SPH Analytics CAHPS Survey
SPH Analytics discusses national benchmarks from 2017 CAHPS surveys and identifies recommended practices to improve CAHPS results.

5/25/2016

Brochure: SPH Analytics - Patient/Member Experience Solutions
SPH Analytics shares their overview on Regulatory Surveys, Elective Surveys, Action Analytics, Healthcare Connect™ Call Center Solutions and Consulting Services.

12/11/2015

Recording: CAHPS Benchmark Report for Commercial and Medicaid Products
SPH Analytics discusses national and Health Plan Alliance benchmarks and Alliance members’ individual results from 2015 CAHPS commercial adult and Medicaid adult surveys and identifies recommended practices to improve CAHPS results.