Register | Contact Us

Return to search

Member Experience Value Visit and Innovation Fair

Event Date: 9/12/2018 - 9/14/2018

Event Overview

Register and make plans to join us in San Diego

Hosted by: Sharp Health Plan

Convene with health plan and provider leaders to explore evolving strategies in defining and enhancing the member experience.  As the healthcare industry continues shifting from a B2B to a B2C mindset, Health Plan Alliance member organizations are pivoting in many unique ways, from redesigning their customer service functions to building entirely new approaches to engagement and brand identity.  Connect and learn what other regional health plans are doing to foster both rational trust and deeply felt affection among their members.

 

Who should attend

  • Customer Service
  • Member Experience
  • Sales/Marketing
  • Product Development
  • Strategic Planning
  • Process Improvement
  • Executives and managers looking for new ways to engage and communicate with members, and those exploring innovative opportunities to differentiate their members' experiences

 

 

Special events

 

Panviva User Group

Tuesday, September 11  |  Registration opens at 11:30 a.m.
Panviva is holding its first User Group specifically for Health Plan Alliance members on-site at the Member Experience Value Visit. Join the Panviva team and your fellow Alliance peers for a full afternoon dedicated to sharing best practices and hearing about Panviva’s new products and messaging. Registration will open at 11:30 a.m. with a light lunch served at noon, then the User Group will kick off at 1:00 p.m. The day will conclude with a client appreciation dinner. The Panviva team looks forward to seeing you there. More details will be available soon. Please register for the Panviva User Group when you complete your registration for the Member Experience Value Visit. If you need to edit your registration, please contact info@healthplanalliance.org. 

 

 

Innovation Fair 

Thursday, September 13, 2:00 p.m. 
While you're at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. See who all will be there by clicking the Special Events tab and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.


 

Thank you to our event sponsors

 

PLATINUM SPONSORS

 

GOLD SPONSORS


SILVER SPONSORS

 

 
BRONZE SPONSORS

 

 

OTHER SPONSORS

 


 

 

 

 

 

Attendees

Below is a list of all delegates registered to date for this event

  • Moe Abugan.
  • ALLIANCE MEMBER
  • Program Manager, User Experience at Sharp Health Plan
  • Thomas Carroll
  • ALLIANCE MEMBER
  • Director of Marketing & Customer Strategy at Sharp Health Plan
  • Doug Fett
  • ALLIANCE MEMBER
  • VP Chief Technology Performance Officer at Presbyterian Health Plan
  • Phyllis Fisher
  • ALLIANCE MEMBER
  • VP, Operations at University of Michigan Health Plan
  • Jon Griffith
  • ALLIANCE MEMBER
  • Chief Operations Officer at Select Health
  • Glenn Hamburg
  • ALLIANCE MEMBER
  • Chief Information Officer at Western Health Advantage
  • Dora Ho
  • ALLIANCE MEMBER
  • Senior Sales Executive at CCHP
  • Yolanda Hunt-Boes
  • ALLIANCE MEMBER
  • Manager, Network Development and Application Optimization at Sharp Health Plan
  • Azhar Jarry
  • ALLIANCE MEMBER
  • IT Development Director at Presbyterian Health Plan
  • Larry Loo
  • ALLIANCE MEMBER
  • Chief Executive Officer at CCHP
  • Joseph Maumus
  • ALLIANCE MEMBER
  • Process Improvement Manager at Alliant Health Plans
  • Allison McMorrow
  • ALLIANCE MEMBER
  • Marketing and Communications Manager at Sharp Health Plan
  • Nicole Mensch
  • ALLIANCE MEMBER
  • Associate Executive Assistant at Geisinger Health Plan
  • Susan Mitchell
  • ALLIANCE MEMBER
  • Shared Services Manager, Contact Centers at Sentara Health Plans
  • Greg Pugh
  • ALLIANCE MEMBER
  • Sr. Director, Service Development & Chief of Staff at Passport Health Plan
  • Jasmin Rabsatt
  • ALLIANCE MEMBER
  • Compliance Manager at Sentara Health Plans
  • Jennifer Ramirez
  • ALLIANCE MEMBER
  • Program Manager Member Appeals & Grievances at Valley Health Plan
  • Jason Smith
  • ALLIANCE MEMBER
  • Director of Operations & Performance Improvement at Sharp Health Plan
  • Becky Erbe
  • PLATINUM SPONSOR
  • Chief Business Development Officer at hunterAI
  • Ryan Doyle
  • SPEAKER
  • Vice President Strategy Health Delivery at Idea Couture
  • Nicole Birch
  • SPONSOR
  • Marketing & Communications Director at LifeBalance Program
  • Aldona Glemza
  • SPONSOR
  • Product Manager at Health Intelligence Company
  • John Lahr
  • SPONSOR
  • VP - Provider Relations/Medical Director at EyeMed Vision Care at EyeMed Vision Care
  • Michael McNelis
  • SPONSOR
  • Chief Development Officer at Centauri Health Solutions
  • Karen Meyer
  • SPONSOR
  • Sr. Account Executive at Health Intelligence Company
  • Matt Taylor
  • SPONSOR
  • Director, Health Plan Solutions at Amwell
  • Jeff Voss
  • SPONSOR
  • Regional Vice President, Payer Market at Glooko, Inc.
  • JoAnne Bresler
  • VIRTUAL ATTENDEE
  • Member Experience Manager at Aspire Health Plan
  • Theresa Bressi
  • VIRTUAL ATTENDEE
  • Program Director at Geisinger Health Plan
  • Ana Eberhard
  • VIRTUAL ATTENDEE
  • Vice President, Member Experience at AvMed
  • Mark Mixer
  • VIRTUAL ATTENDEE
  • Chief Executive Officer at Alliant Health Plans
  • Tanya Nguyen
  • VIRTUAL ATTENDEE
  • Director, Customer Service at Santa Clara Family Health Plan
  • Jan Sole
  • VIRTUAL ATTENDEE
  • IT Business Consultant at Presbyterian Health Plan
  • Mary Swetits
  • VIRTUAL ATTENDEE
  • Communications Strategist at Sentara Health Plans
  • Darlene Vuong
  • VIRTUAL ATTENDEE
  • Member Services Manager at Santa Clara Family Health Plan