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Member Experience Value Visit and Innovation Fair

Event Date: 9/12/2018 - 9/14/2018

Event Overview

Register and make plans to join us in San Diego

Hosted by: Sharp Health Plan

Convene with health plan and provider leaders to explore evolving strategies in defining and enhancing the member experience.  As the healthcare industry continues shifting from a B2B to a B2C mindset, Health Plan Alliance member organizations are pivoting in many unique ways, from redesigning their customer service functions to building entirely new approaches to engagement and brand identity.  Connect and learn what other regional health plans are doing to foster both rational trust and deeply felt affection among their members.


 

Who should attend

  • Customer Service
  • Member Experience
  • Sales/Marketing
  • Product Development
  • Strategic Planning
  • Process Improvement
  • Executives and managers looking for new ways to engage and communicate with members, and those exploring innovative opportunities to differentiate their members' experiences

 


 

Special events

 

Panviva User Group

Tuesday, September 11  |  Registration opens at 11:30 a.m.
Panviva is holding its first User Group specifically for Health Plan Alliance members on-site at the Member Experience Value Visit. Join the Panviva team and your fellow Alliance peers for a full afternoon dedicated to sharing best practices and hearing about Panviva’s new products and messaging. Registration will open at 11:30 a.m. with a light lunch served at noon, then the User Group will kick off at 1:00 p.m. The day will conclude with a client appreciation dinner. The Panviva team looks forward to seeing you there. More details will be available soon. Please register for the Panviva User Group when you complete your registration for the Member Experience Value Visit. If you need to edit your registration, please contact info@healthplanalliance.org. 

 

Innovation Fair 

Thursday, September 13, 2:00 p.m. 
While you're at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. See who all will be there by clicking the Special Events tab and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.



 

Thank you to our event sponsors

 

PLATINUM SPONSORS

 

GOLD SPONSORS


SILVER SPONSORS

 
BRONZE SPONSORS

 

 

OTHER SPONSORS

 

Registration
ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
Fee End Date Description Amount
9/12/2018 choose this option if you are an employee of an Alliance member health plan or provider affiliate MEMBER PASS
ALLIANCE GUEST
Fee End Date Description Amount
9/12/2018 choose this option if you're not an Alliance member, but have been invited to attend this meeting GUEST PASS
VIRTUAL ATTENDEE
Fee End Date Description Amount
9/12/2018 choose this option if you cannot attend, but wish to receive event content FREE
SPEAKER
Fee End Date Description Amount
9/12/2018 choose this option if you are a member of the event speaking faculty FREE
SPONSOR
Fee End Date Description Amount
9/12/2018 choose this option if you are using a sponsor pass SPONSOR PASS
PLATINUM/GOLD SPONSOR PASS
Fee End Date Description Amount
9/12/2018 choose this option if you are using a Platinum or Gold business sponsor pass PLATINUM/GOLD ONLY
Agenda

For a printable, detailed agenda go to the Documents tab above 

AGENDA AT A GLANCE  

Tuesday, September 11, 2018
Panviva User Group
11:30 am -5:00 pm
Welcome and opening remarks
Lunch
The Power of Omnichannel with Panviva Pushing the envelope: Getting more value for your Panviva investment
Sharing of Best Practices and What's New at Panviva
Q&A 
6:00pm  Appreciation dinner for Panviva customers

Wednesday, September 12, 2018
7:30 am Breakfast
8:00 am Welcome & Introductions
8:30 am Workshop by Idea Couture:  A new way of looking at consumers
10:00 am Break
10:30 am Workshop:  continued
12:00 pm Lunch
1:00 pm Leading Edge by Welltok:  A Roadmap to Consumer Health Activation
2:30 pm Break
3:00 pm Case Study:  SelectHealth
6:00 pm Reception 

Thursday, September 13, 2018

8:00 am Breakfast
8:30 am Case Study:  The Sharp Experience
10:15 am Break
10:30 am Leading Edge by Zipari:  MultiPlatform Strategies
12:00 pm Lunch
1:00 pm Consumerism and the Financial Burden of Health Care
2:00 pm Innovation Fair
6:00 pm Dinner – Ferry to Coronado Island

Friday, September 14, 2018

8:00 am Breakfast
8:30 am Case Study:  Fluent – Measuring Customer Experience Enterprise-wide
9:45 am Break
10:00 am Case Study:  Network – Measure the ROI of Consumer Experience Strategies
11:30 am   Wrap up and Adjourn

Venue

Join us at hotel solamar sept. 12-14, 2018 for the Alliance Member Experience Value VisitKimpton Solamar Hotel

435 6th Ave
San Diego, CA  92101
619.819.9500
Reservations 877.230.0300


The hotel room block expires on August 21, 2018
Our room rate is $229 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 800.546.7866 and ask for the Health Plan Alliance (Vizient) room rate or click here to book online. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block is selling out, click here for nearby options.


DRESS
Business casual attire is appropriate for the meeting.  Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
UberX from the San Diego International Airport (SAN) is approximately $10-12.  Click here for more details.

SAN DIEGO WEATHER
View the latest weather forecast.
Special Events

Find your next great idea at the Innovation Fair

While on site at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. Review the list and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.

 

 

 

 

Documents
Attendees

Below is a list of all delegates registered to date for this event

  • Kelli Blackwelder
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Community Engagement Manager at Care N' Care Insurance Company, Inc.
  • Susan Budd
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Project Manager at Sharp Health Plan
  • Natalija Burns
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Customer Service at Quartz Health Solutions
  • Bridjit Campbell
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • unknown at Care N' Care Insurance Company, Inc.
  • Ana Eberhard
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Vice President, Member Experience at AvMed
  • Jessica Fischer
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Strategic Planning Director at Network Health Plan
  • Phyllis Fisher
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Customer Service at Physicians Health Plan
  • Jon Griffith
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • AVP of Service Excellence at SelectHealth
  • Glenn Hamburg
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Client Services Officer at Western Health Advantage
  • Jane Hayes
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Sr VP of Corporate Communications at Health Alliance Medical Plans
  • Abby Hays
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Business Solutions and Customer Experience at Quartz Health Solutions
  • Dora Ho
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Senior Sales Executive at Chinese Community Health Plan
  • Azhar Jarry
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • IT Solutions Manager at Presbyterian Health Plan
  • Bryan Jones
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director of Member Engagement at Health First Health Plans
  • Roxanne King
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director, Customer Services at CommunityCare
  • Julie Leibbrand
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Customer Experience Director at Community Health Plan of Washington
  • Doris Livingston
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Manager, Customer Service Government Programs at Sentara Health Plans (Optima)
  • Larry Loo
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • COO at Chinese Community Health Plan
  • Irene Louie
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Member Service Manager at Chinese Community Health Plan
  • Erin Malone
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Director - Customer Care at Alliant Health Plans
  • Michael Martin
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Marketing Manager at FirstCare Health Plans
  • Joseph Maumus
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Sr. Product Manager at Alliant Health Plans
  • Karen Mikuska
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Customer Care Manager at Avera Health Plans (DAKOTACARE)
  • Susan Mitchell
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Shared Services Manager, Contact Centers at Sentara Health Plans (Optima)
  • Hilairee Mosier
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Marketing Manager at Avera Health Plans (DAKOTACARE)
  • Pavel Pechenov
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Program Manager, Care Improvement at Community Health Plan of Washington
  • Leslie Pels-Beck
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Operations Officer at Sharp Health Plan
  • Greg Pugh
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Sr. Director, Service Development & Chief of Staff at Passport Health Plan
  • Jasmine Rabsatt-Ross
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Manager, Member Services at Sentara Health Plans (Optima)
  • Penny Ransom
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Administrative Officer at Network Health Plan
  • Brenda Seagrave-Whittle
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Chief Marketing Officer/VP Commercial Products at Neighborhood Health Plan of Rhode Island
  • Scott Simpson
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • VP of Sales at Healthy State
  • Jessica Sullivan
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • AVP, Brand & Marketing Mangagement at FirstCare Health Plans
  • Mike Treash
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • SVP & COO at Health Alliance Plan
  • Sherri White
  • ALLIANCE MEMBER HEALTH PLAN/PROVIDER AFFILIATE
  • Vice President, Operations at CommunityCare
  • Becky Erbe
  • PLATINUM/GOLD SPONSOR PASS
  • VP Government Solutions at Cognizant
  • Amy Provonchee
  • SPEAKER
  • Regional Vice President, Payer Market at Glooko, Inc.
  • Kevin Anderson
  • SPONSOR
  • Vice President of Sales at LifeBalance Program
  • Alexei Beran
  • SPONSOR
  • VP, Business Development at FlexTech, Inc.
  • Nicole Birch
  • SPONSOR
  • Marketing & Communications Director at LifeBalance Program
  • Richard Dixon
  • SPONSOR
  • VP Business Development at Health Integrated
  • Brian Goetsch
  • SPONSOR
  • Sr. Director - New Business Development at EyeMed Vision Care
  • Heidi Howard
  • SPONSOR
  • VP of Sales and Client Services at Health Integrated
  • Harry Merkin
  • SPONSOR
  • Vice President of Marketing at HealthEdge
  • James Salem
  • SPONSOR
  • Account Relationship Manager at Welltok
  • Derrick Taveras
  • SPONSOR
  • SVP, Business Development at Centauri Health Solutions
  • JoAnne Edde
  • VIRTUAL ATTENDEE
  • Member Relationship Manager at Aspire Health Plan
  • Mollie Huyck
  • VIRTUAL ATTENDEE
  • Wellness Coordinator at Samaritan Health Plans
  • Michelle OConnor
  • VIRTUAL ATTENDEE
  • Program Manager, Customer Experience at Quartz Health Solutions
  • Jan Sole
  • VIRTUAL ATTENDEE
  • IT Business Consultant at Presbyterian Health Plan
  • Mary Swetits
  • VIRTUAL ATTENDEE
  • Technical Writer at Sentara Health Plans (Optima)