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Chatbot Check-up: Welltok's CafeWell Concierge Powered by IBM Watson
Event Date: 6/14/2018
Event Overview
Thursday, June, 14, 2018
11:00AM CT – 12:00PM CT (60 minutes)
Hosted by: WellTok CafeWell
Overview
Leveraging cutting-edge artificial intelligence technologies, including machine learning and IBM Watson, Welltok developed a chatbot that addresses the majority of health coverage and preventative care questions before they reach a customer service representative. This presents the potential to save tens of dollars per call, leading to millions of dollars of savings for even the smallest of organizations. Welltok's CafeWell Concierge chatbot has been in market for over eight months, experiencing and learning from tens of thousands of unique user interactions. Learn how the technology has performed, hear qualitative user feedback and discover how it may be deployed to engage and support your members.
Audience
Executives and managers exploring digital and IA solutions to engage members and personalize and improve member experience while simplifying customer service processes and ensuring your plan is easy to work.
This event is hosted on our Readytalk platform.
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Attendees
Below is a list of all delegates registered to date for this event
- Michael Byrd
- ALLIANCE MEMBER
- President and Chief Executive Officer at Sharp Health Plan
- Brian Carver
- ALLIANCE MEMBER
- IT Operations Manager - Software Engineering at Sentara Health Plans
- Craig Clifford
- ALLIANCE MEMBER
- Director of Operations at Network Health
- Ashleigh Fiero
- ALLIANCE MEMBER
- Director, Sales Enablement at Sentara Health Plans
- Lori Greubel
- ALLIANCE MEMBER
- Senior Director, Customer Success at Quartz Health Solutions
- James Hansen
- ALLIANCE MEMBER
- Director, Organizational Change Management at Sentara Health Plans
- Elizabeth McClaine
- ALLIANCE MEMBER
- VP of Commercial Product at Neighborhood Health Plan of Rhode Island
- Mark Mixer
- ALLIANCE MEMBER
- Chief Executive Officer at Alliant Health Plans
- Todd Pearce
- ALLIANCE MEMBER
- Sr. Consultant, Employee Experience & Leadership Development at Sharp Health Plan
- Susan Peterson
- ALLIANCE MEMBER
- Director, Sales Enablement at Sentara Health Plans
- Debra Schiffman
- ALLIANCE MEMBER
- Vice President, Operations at Quartz Health Solutions
- Nancy Weber
- ALLIANCE MEMBER
- Clinical Integration Program Manager at Network Health
- Erica Morgenstern
- SPEAKER
- Vice President, Marketing Communications at Virgin Pulse