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Taking that Leap: Enterprise-Wide CRM Platforms

Event Date: 10/15/2019

Event Overview

Tuesday, October 15, 2019
1:00 PM CT – 2:00 PM CT (60 minutes)
Hosted by: Johns Hopkins HealthCare

This event is hosted on our ReadyTalk platform

 

Many Alliance member plans are considering migrating CRM platforms or implementing enterprise-wide CRM systems to increase member engagement and facilitate next best actions to close healthcare/health plan gaps. Hear the approach taken by Johns Hopkins HealthCare to identify CRM platform options, setting criteria, evaluating functionality, and working through the multitude of internal implementation considerations. Successes and lessons learned are covered.  In this informative session participants will discuss:

  • How to get started
  • Customization considerations
  • Integration priorities
  • Oversight and resource requirements
  • Vendors to consider


Audience

Stakeholders involved in IT and systems implementation, customer service/member experience, quality and medical management, and health system integration. In addition, those involved in strategic planning, sales and marketing, data and analytics, and vendor management will have an interest in this session.


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Documents
10/17/2019

Recording: Taking that Leap: Enterprise-Wide CRM Platforms
Johns Hopkins HealthCare describes how they approached evaluating CRM platform options and worked through the multitude of internal implementation considerations. Successes and lessons learned are covered.

10/15/2019

Presentation: Taking that Leap: Enterprise-Wide CRM Platforms
Johns Hopkins HealthCare shares how they approached the evaluation of CRM platform options, and worked through the multitude of internal implementation considerations.

Attendees

Below is a list of all delegates registered to date for this event

  • Dana Anaya
  • ALLIANCE MEMBER
  • Manger/Nurse Practicioner at Sentara Health Plans (Optima)
  • Jordan Anderson
  • ALLIANCE MEMBER
  • Vice President of Sales at Avera Health Plans (DAKOTACARE)
  • Megan Ashbaugh
  • ALLIANCE MEMBER
  • Manager, Quality Performance at Community Health Plan of Washington
  • Aleem Baig
  • ALLIANCE MEMBER
  • Sr. Director, MIS Core Systems at MetroPlus Health Plan
  • Marybeth Bay
  • ALLIANCE MEMBER
  • Vice President, Chief Information Officer at Quartz Health Solutions
  • Kyle Bertke
  • ALLIANCE MEMBER
  • Director of Business Development at Health New England
  • Stacie Bleeker
  • ALLIANCE MEMBER
  • Coordinator, Quality, HEDIS at Avera Health Plans (DAKOTACARE)
  • Noah Buddy
  • ALLIANCE MEMBER
  • Senior Director, IT Business Operations at MetroPlus Health Plan
  • Martha Cisneros
  • ALLIANCE MEMBER
  • Member Services Manager at Valley Health Plan
  • Andrew de la Pena
  • ALLIANCE MEMBER
  • Business Development Strategy and Product Specialist at Sharp Health Plan
  • Dan Dunkers
  • ALLIANCE MEMBER
  • VP of IT at Johns Hopkins HealthCare
  • Sabrina Duran
  • ALLIANCE MEMBER
  • Communcations Specialist at Presbyterian Health Plan
  • JoAnne Edde
  • ALLIANCE MEMBER
  • Member Relationship Manager at Aspire Health Plan
  • Michel Faust
  • ALLIANCE MEMBER
  • Director of Performance Improvement PHP at Presbyterian Health Plan
  • Phyllis Fisher
  • ALLIANCE MEMBER
  • Director, Operations at Physicians Health Plan
  • Sara Frederick
  • ALLIANCE MEMBER
  • Experience Design Program Director at Presbyterian Health Plan
  • Kristin Garini
  • ALLIANCE MEMBER
  • Manager of Marketing and Digital Strategy at Health New England
  • Jody Gross
  • ALLIANCE MEMBER
  • Vice President of Operations & Government Programs at Health New England
  • Robin Haehlke
  • ALLIANCE MEMBER
  • Manager, Quality Management & Population Health at Quartz Health Solutions
  • Andrea Hale
  • ALLIANCE MEMBER
  • Quality Management & Population Health Specialist at Quartz Health Solutions
  • Kyle Hayden
  • ALLIANCE MEMBER
  • Associate Management Analyst at Valley Health Plan
  • Kevin Hebert
  • ALLIANCE MEMBER
  • Product Manager at Health New England
  • Julie Hoskins
  • ALLIANCE MEMBER
  • Care Management Regulatory Compliance at Paramount Health Care
  • Karla Impionbato-Sass
  • ALLIANCE MEMBER
  • Manager, Regulatory Reporting and Analytics 1 at Health New England
  • Tim Jackson
  • ALLIANCE MEMBER
  • Director, Population Health at Quartz Health Solutions
  • Ashley Kim
  • ALLIANCE MEMBER
  • assistant compliance counsel at Central Health Plan of California
  • Bruce Kissinger
  • ALLIANCE MEMBER
  • Solution Architecture Director at Network Health
  • Rosanna Lallana
  • ALLIANCE MEMBER
  • Privacy Manager at Western Health Advantage
  • Rick Landwehr
  • ALLIANCE MEMBER
  • Marketing Specialist III at Scott & White Health Plan
  • Katherine Lavallee
  • ALLIANCE MEMBER
  • Regulatory Compliance Manager at Neighborhood Health Plan of Rhode Island
  • Stephanie Lin
  • ALLIANCE MEMBER
  • Marketing Coordinator at Santa Clara Family Health Plan
  • Cristy Lohmeier
  • ALLIANCE MEMBER
  • Customer Experience Manager at Network Health
  • Jennifer Loranger
  • ALLIANCE MEMBER
  • Medicare Project and Operations Manager at Health New England
  • Rick Martinez
  • ALLIANCE MEMBER
  • Vice President Digital Strategy at Health First Health Plans
  • Amanda Mesenberg
  • ALLIANCE MEMBER
  • Director Quality Management and Population Health at Quartz Health Solutions
  • Robert Micillo
  • ALLIANCE MEMBER
  • Interim Chief Information Officer & CISO at MetroPlus Health Plan
  • Patti Miller
  • ALLIANCE MEMBER
  • Director of Applications, Information Systems at Quartz Health Solutions
  • Brian Moody
  • ALLIANCE MEMBER
  • Director of Service Operations at Health New England
  • Hilairee Mosier
  • ALLIANCE MEMBER
  • Marketing Manager at Avera Health Plans (DAKOTACARE)
  • Michelle OConnor
  • ALLIANCE MEMBER
  • Program Manager, Customer Experience at Quartz Health Solutions
  • Kelly Paul
  • ALLIANCE MEMBER
  • Regulatory Compliance Consultant RN at SelectHealth
  • Leslie Pels-Beck
  • ALLIANCE MEMBER
  • Chief Operations Officer at Sharp Health Plan
  • Karla Pollich
  • ALLIANCE MEMBER
  • Marketing Manager at Providence Health Plans
  • Lee Pritchett
  • ALLIANCE MEMBER
  • Senior Marketing Manager at Care N' Care Insurance Company, Inc.
  • Yusuf Rashid
  • ALLIANCE MEMBER
  • Vice President Pharmacy and Vendor Relationship Management at Community Health Plan of Washington
  • Beverly Reed
  • ALLIANCE MEMBER
  • Customer Experience Program Manager at Community Health Plan of Washington
  • Pete Roverud
  • ALLIANCE MEMBER
  • VP of Strategy and Development at PreferredOne
  • Janice Sawyer
  • ALLIANCE MEMBER
  • Internal Auditor - Gov't Enrollment at Health Alliance Plan (HAP)
  • Debra Schiffman
  • ALLIANCE MEMBER
  • Vice President, Operations at Quartz Health Solutions
  • Jan Sole
  • ALLIANCE MEMBER
  • IT Business Consultant at Presbyterian Health Plan
  • Katie Studer
  • ALLIANCE MEMBER
  • Director, Customer Experience at Avera Health Plans (DAKOTACARE)
  • Sony Tapia
  • ALLIANCE MEMBER
  • Deputy Director of Call Center Ops at MetroPlus Health Plan
  • Jennifer Turrietta
  • ALLIANCE MEMBER
  • Director, Product Implementation at Presbyterian Health Plan
  • Stephanie Weiss
  • ALLIANCE MEMBER
  • Manager, Applications Management at Sharp Health Plan
  • Jered Wilson
  • ALLIANCE MEMBER
  • Chief Operating Officer at Paramount Health Care
  • Rusty Wyrick
  • ALLIANCE MEMBER
  • Chief Information Officer at CommunityCare
Speakers