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Member Experience Value Visit 2020

Event Date: 8/31/2020 - 9/3/2020

Event Overview


 

Take your health plan's customer experience to the next level

Back for its fourth year, expect unmatched collaboration, hands-on workshops, ample networking opportunities, and knowledge sharing from top-rated plans and leading innovators. Take away actionable strategies to improve your members'  2021 annual enrollment period experience and more.

Additional information will be available soon!

 



Event highlights

  • Alliance member health plan led sessions and panel discussions
  • Hear from and connect with leading innovators and industry experts
  • Build your network with health plan professionals with whom you can continue to collaborate with long after the event




Who should attend

Delivering superior customer service requires a multidisciplinary approach including executives and managers who:

  • Make decisions about and implement technology solutions
  • Oversee operations that directly serve customers even if they do not deal directly with customers
  • Deliver direct customer service
  • Create communications that engage members

This meeting is only for Health Plan Alliance members and invited guests.

  


 

Thank you to our event sponsors


Bronze


Sponsor


GPO Participant-revenue

 

Agenda

For a printable, detailed agenda go to the Documents tab above (coming soon)

AGENDA AT A GLANCE  

MONDAY, August 31, 2020
6:00  Reception 

TUESDAY, September 1, 2020
9:00  Standing out from the crowd:  Customer experience as a differentiation strategy (confirmed)
10:00  Case Study:  A health plan and health system prove that integration to improve the customer experience is possible (to be confirmed)
11:00  Roundtable:  Is it really possible to stand out?
1:00  Designing Patient-centered Wellness Solutions (to be confirmed)
2:00  Case study:  OmniChannel
3:30  Case study:  360 view
6:00  Dinner 

WEDNESDAY, September 2, 2020
8:30  Workshop:  The role of the health organization in activating effective digital engagement transformation (confirmed)
12:00  Vendor Strategies/Demonstrations and lunch
2:00  Poster Sessions
6:00  Dinner
 

THURSDAY, September 3, 2020
9:00  A look inside the US Health Insurers Customer Experience Index (to be confirmed)
10:00  Case Study: Visualization/reporting
11:00  Case study:  Using consumer satisfaction assessment to drive improvements
Noon  Adjourn


 

 

 

 
Venue

Hilton Nashville Downtown
121 Fourth Avenue South
Nashville, TN  37201
615.620.1000
Reservations 615.620.2150


The hotel room block expires on August 10, 2020
Our room rate is $259 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 615.620.2150 and ask for the Health Plan Alliance (Vizient) room rate or click here to book online. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block could sell out before this date..
 
 

DRESS
Business casual attire is appropriate for the meeting. Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
Uber/Lyft from the Nashville International airport is approximately $21-24.  Click here for driving directions and parking fees.

NASHVILLE WEATHER
View the latest weather forecast.

Attendees

Below is a list of all delegates registered to date for this event

  • Sara Brandon
  • ALLIANCE MEMBER
  • Sr Mgr Corporate Communications & Social Responsibility at Neighborhood Health Plan of Rhode Island
  • Natalija Burns
  • ALLIANCE MEMBER
  • Director, Customer Service at Quartz Health Solutions
  • Thomas Carroll
  • ALLIANCE MEMBER
  • Director of Marketing & Customer Strategy at Sharp Health Plan
  • Patrice Chance
  • ALLIANCE MEMBER
  • Manager of Operations at Scott & White Health Plan
  • Stephanie Donelko
  • ALLIANCE MEMBER
  • Digital Marketing Strategist at Health Alliance Plan (HAP)
  • Kelly Evans
  • ALLIANCE MEMBER
  • Customer Service Manager at Physicians Health Plan
  • Lisa Franchetti
  • ALLIANCE MEMBER
  • Customer Experience Manager at Neighborhood Health Plan of Rhode Island
  • Elizabeth Goff
  • ALLIANCE MEMBER
  • Manager - Medicare Project Management at Indiana University Health Plans
  • Amie Goldman
  • ALLIANCE MEMBER
  • VP, Chief Strategy Officer at Quartz Health Solutions
  • Scott Hancock
  • ALLIANCE MEMBER
  • VP of Sales and Operations at Care N' Care Insurance Company, Inc.
  • Patricia Hawkins
  • ALLIANCE MEMBER
  • Customer Service Supervisor at Alliant Health Plans
  • Sandy Hopkins
  • ALLIANCE MEMBER
  • Director, Member/Provider Services at Cox HealthPlans
  • Yolanda Hunt-Boes
  • ALLIANCE MEMBER
  • Manager, Digital Strategy & Operations at Sharp Health Plan
  • Amando Jayme
  • ALLIANCE MEMBER
  • Senior Director, Health Plan Service Operations at Providence Health Plans
  • Joleen Katula
  • ALLIANCE MEMBER
  • Vice President of Operations at HealthTeam Advantage
  • Denise Krassel
  • ALLIANCE MEMBER
  • Business Process Analyst at Health First Health Plans
  • Brenda Lee
  • ALLIANCE MEMBER
  • Manager of Claims Contracts-Customer Service at Scott & White Health Plan
  • Erin Malone
  • ALLIANCE MEMBER
  • Director - Customer Care at Alliant Health Plans
  • Jennifer Marquardt
  • ALLIANCE MEMBER
  • Director of Customer Solutions at Health Alliance Medical Plans
  • Mark Mixer
  • ALLIANCE MEMBER
  • Chief Executive Officer at Alliant Health Plans
  • Kaitlyn Nevills
  • ALLIANCE MEMBER
  • QI and Accreditation Manager at Cox HealthPlans
  • Cyndie O'Brien
  • ALLIANCE MEMBER
  • Chief Sales & Marketing Officer at Aspire Health Plan
  • Christina Ott
  • ALLIANCE MEMBER
  • AVP, Marketing & Business Development at Quartz Health Solutions
  • Lee Pritchett
  • ALLIANCE MEMBER
  • Senior Marketing Manager at Care N' Care Insurance Company, Inc.
  • Penny Ransom
  • ALLIANCE MEMBER
  • Chief Administrative Officer at Network Health
  • Amanda Reed
  • ALLIANCE MEMBER
  • Chief Operating Officer at Alliant Health Plans
  • David Sand
  • ALLIANCE MEMBER
  • Chief Medical Officer at Care N' Care Insurance Company, Inc.
  • John Sanders
  • ALLIANCE MEMBER
  • Director, Health Plan Operations at Geisinger Health Plan
  • Katie Studer
  • ALLIANCE MEMBER
  • Director, Customer Experience at Avera Health Plans (DAKOTACARE)
  • Tracy Trumble
  • ALLIANCE MEMBER
  • Customer Service Supervisor at Physicians Health Plan
  • Ashley Velez
  • ALLIANCE MEMBER
  • Director of Operations, Member Services & Enrollment at HealthTeam Advantage