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Member News

    Innovations in Telehealth: Q&A with SelectHealth

    Based on the Intermountain and SelectHealth published success with virtual care, Dr. Russ Kuzel, Chief Medical Officer at SelectHealth, and his colleagues Angie Fedderson, Director for Medical Review and Coding, and Jamee Wright, Strategic Communications Manager, share their insights on the future of telehealth.

    HAP offers enhanced Medicare Advantage benefits during COVID-19 special enrollment period

    Health Alliance Plan (HAP)
    HAP has significantly expanded its offerings to make access to care easy and affordable while providing the benefits that our members want – and now need as a result of the COVID-19 pandemic. Benefits like our over-the-counter allowance and free home delivery of prescriptions make it possible for members to get the supplies they need without leaving home.

    Making connections with seniors in times of isolation

    Aspire Health Plan
    During the pandemic Aspire Health Plan representatives have made more than 4,000 calls to members to check on their needs, prioritized by vulnerability and health risk for complications due to COVID-19.

    Bain and Amazon partner with NYC insurer to support vulnerable members

    MetroPlus Health Plan
    Insurer MetroPlus collaborated with consulting firm Bain & Company and Amazon Web Services to create a chatbot solution that helps connect vulnerable members to social services in the midst of the pandemic.

    What Is the Relationship Between Migraineurs’ Opioid Use and ED Visits?

    American Journal of Managed Care
    Electronic medical record (EMR) data from 788 enrollees in the Baylor Scott & White Health Plan were analyzed.

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    Blog: Navigating the "new normal"

    Kristin Rodriguez, Health Plan Alliance
    6/30/2020 8:00:00 AM
    The Health Plan Alliance has always brought our members together to do meaningful work and we're continuing to do just that. On June 16, we piloted our first virtual experience and hosted the MA Sales & Marketing Virtual Summit online. It illuminated that “virtual” doesn't get in the way of fostering the professional connections you crave or prevent those aHa! moments we all need.

    Blog: Innovation at work

    Cathy K. Eddy
    What health plans can learn from the former head of innovation and creativity at Walt Disney Company.

    BLOG: Flying solo? The top reason to join the flock plus 5 key traits to maximize the benefits

    Dennis Bolin, Health Plan Alliance
    What conditions need to be present to ensure your organization benefits from being a part of the flock – both internally between teams and externally between other health care providers?

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Business News

    Podcast: CMS's Interoperability Deadline Looms for Payers

    Change Healthcare
    The CMS’s Interoperability and Patient Access rule, finalized in March, requires payers give members easy access to, and control over, their claims data. As payers face this looming deadline, they have a choice: comply with the basic requirement, or use the mandate as catalyst to modernize member engagement and improve their market advantage. Listen now to hear Change Healthcare’s industry experts discuss the CMS mandate and opportunities for payers to capitalize on it.

    White Paper: Delivering an Effective Medicare Advantage Communication Strategy

    Change Healthcare
    Download this whitepaper to learn more about delivering an effective communication strategy to increase member engagement, satisfaction, and retention. This survey indicates members are pleased with most aspects of their plans with two notable exceptions: cost and communications.

    Designing a Competitive Supplemental Dental Benefit for Your Medicare Advantage Members

    HealthScape Advisors
    HealthScape is pleased to introduce a series of Executive Briefings highlighting the importance of supplemental benefits for Medicare Advantage Organizations (MAOs) as they seek to create value and differentiate plan offerings for their beneficiaries. This brief will focus exclusively on exploring the CY 2020 dental benefit offerings across the national market to inform those designing MA plans for 2021.

    3 Tips to Reengage & Retain Members

    In a COVID world, being proactive with members is now more important than ever to support total wellbeing and build loyalty. Welltok’s Member Retention Solution uses data and analytics to predict exactly who who’s going to disenroll, so you can proactively reach out to them and keep them engaged.

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