MA Call Scripts Toolkit
NOTE: You must login to your Alliance account to access the articles and resources below. Some content may only be accessible to Alliance members.
MAPD Disenrollment Survey
CMS Medicare Advantage Health and Prescription Drug Plan Disenrollment Survey.
2019 Disenrollment Script Example
Indiana University Health Plans shares an example of a disenrollment call script.
Example Medicare Enrollment Call Script
An example of an Alliance member's enrollment script for Medicare Advantage.
Script for Medicare Care Coordination and Health Coaching
Health Alliance Medical Plans shares a call script for their Medicare care coordination and health coaching calls.
Telephone Outbound Sales Script
Health Alliance Medical Plans shares their call script for outbound Medicare sales.
Medicare Supplemental Call Script
Health Alliance Medical Plans shares an example of their call script for Medicare Supplmental
Enrollment Scripts for MA and MAPD-HMOs and PPOs
Health Alliance Medical Plans shares their MA and MAPD enrollment scripts.
Inbound Call Script for Medicare
Health Alliance Medical Plans shares an example of a Medicare script used for inbound calls.
New Medicare Member Call Script
IU Health Plans shares their welcome new Medicare member call script.
Medicare Enrollment Script
IU Health PLans shares an example of their Medicare enrollment call script.
Medicare Disenrollment Survey Call Script
IU Health Plans shares an example of their Medicare disenrollment survey call script.
Inbound Information Call Script
IU Health Plans shares their inbound information call script.
Medicare Member Appreciation Call Script
IU Health Plans shares their Medicare member appreciation call script.