Member Experience Toolkit

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  • 10/1/2018
  • Idea Couture Workshop-A New Way of Looking at Consumers
  • Idea Couture provides worksheets for health plan members to use in defining customer needs and developing solutions. This workshop was held at the Member Experience Value Visit held in San Diego September 12-14, 2018. Workshop activity output is included in the document.
  • 9/14/2018
  • Presentation: Improving the Member Experience Through Enhanced
  • RedCard discusses ways to improve health plan branding, reduce operational costs and improve the member experience for critical communications. This information was shared at the Member Experience Value Visit held in San Diego September 12-14, 2018.
  • 9/14/2018
  • Presentation: ROI on CX - A Marketer's Perspective
  • Network Health Plan shares the tangible and intangible rewards of investing in CX. This presentation occurred at the Member Experience value visit held in San Diego September 11-13, 2018.
  • 9/13/2018
  • Presentation: Leading Edge - MultiPlatform Strategies
  • Zipari shares solutions for leveraging consumer experience technology to boost member engagement and lower costs. This was shared at the Member Experience Value Visit in San Diego on September 11-13, 2018.

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