Panviva, Inc.

Member Level: Silver

Vendor Overview

Description of Services: Panviva’s technology is a “guide on the side”, always there but never in the way, providing your staff with 3 clicks or less access to the information they need to do their jobs. Panviva eliminates human error, reduces training times, time to competency for new hires and escalations.

Primary Service: Technology solutions
Secondary Service: Marketing services

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61 Spit Brook Road, Suite 302 , 03060
Nashua, NH 03060
617-917-5149
http://panviva.com

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Documents
12/7/2015

Recording: Customers' Journey Map: How Your Plan Can Influence the Member Exprience Manged by Outside Stakeholders
For MA health plans, a map of your members’ journey — from prospective customer, to member, to patient, and back to member again – reveals dozens of critical moments when the quality of your members’ experience isn’t actually under your control.

5/7/2015

Presentation: Delivering The Ultimate Customer Experience At Every Touch Point
Steve Pappas with Panviva discusses a process for mapping your customers' experiences to identify touch points and opportunities to improve engagement with our members. Two worksheets are included.

2/17/2015

Presentation: Next-Generation Customer Engagement - The future starts here and now
Join Health Plan Alliance partner, for a discussion of next-generation customer experience. Steve talks with Richard Snow, VP & Research Director ? Customer and Contact Center Research with Ventana Research. They will explore recent and emerging developments in customer experience that will most affect the performance of your call center.

2/17/2015

Recording: Next-Generation Customer Engagement - The future starts here and now
Join Health Plan Alliance partner, for a discussion of next-generation customer experience. Steve talks with Richard Snow, VP & Research Director – Customer and Contact Center Research with Ventana Research. They will explore recent and emerging developments in customer experience that will most affect the performance of your call center.

Articles