Avera case study: Engaging members with 1:1 outreach and motivational interviewing
Event Date: 6/23/2021
Event Overview
Wednesday, 6/23/2021
1:00 PM CT – 2:30 PM CT (90 minutes)
Hosted by: Avera Health Plans
It’s not new for health plan quality or care management team members to be “working the phones,” reaching out directly to beneficiaries to encourage enrollment in chronic care management programs, or to encourage individuals to engage directly in their health care to close gaps and improve outcomes for the populations you serve. However, the results of such efforts can be discouraging.
In this case study, Avera Health Plans describes how their team uses a specific communication tool called “Motivational interviewing” to make these conversations more member-centric and productive. Avera leaders walk attendees through this evidence-based approach in this case study, identifying and strengthening individuals’ reasons to change behaviors. This goal-oriented communication style isn’t a way to “get people to change,” but instead is a framework that brings Avera team members closer to their members.
Together, attendees will learn:
- What is motivational interviewing?
- How do we see motivational interviewing used more generally?
- What are the unique ways motivational interviewing can support health plan team goals?
- How can you train your team in motivational interviewing techniques?
- A “primer” on motivational interviewing
Audience
This case study will be of interest to health plan team members with responsibility for engaging directly with your health plan members, such as quality and care management, concierge service, customer service, marketing and sales.
Ask your peers a question or share a resource anytime through the Alliance discussion forum
You can visit the discussion forum and post a question anytime. It's only available to Alliance members, so your question is private and secure. When submitting a question, you can select which topics your question is related to. Individuals who have indicated in their Alliance profile they are interested in those topics and are opted in to discussion forum emails will receive your question. You can also add an attachment to your question or reply, making this tool another great resource for sharing best practices with your peers.
Start a discussion
Other recommended events
Register now for these upcoming events
- Discuss strategies DSNP plans may have for engaging members to complete an HRA | Braindate | 04/30/2024
- Adding SSBCI for Grocery Card benefit in CY2025 | Braindate | 04/30/2024
- Transforming Healthcare Analytics: Strategies & Tools for Actionable Insights and Improved Outcomes | Vendor Spotlight | 05/01/2024
View the presentation materials from these recent events
- Mastering Integrated Payments + Communications | Vendor Spotlight | 04/23/2024
- Transforming Chronic GI Care with SonarMD | Vendor Spotlight | 04/17/2024
- Complex Case Management - Criteria for Member Identification | Braindate | 04/09/2024
Documents
Recording: Avera case study: Engaging members with 1:1 outreach and motivational interviewing
Avera Health Plans describes how their team uses motivational interviewing to encourage individuals to engage directly in their health care to close gaps and improve outcomes. Avera leaders walk attendees through this evidence-based approach, identifying and strengthening individuals’ reasons to change behaviors.
Presentation: Engaging members with 1:1 outreach and motivational interviewing
Avera Health Plans describes how their team uses motivational interviewing to encourage individuals to engage directly in their health care to close gaps and improve outcomes. Avera leaders walk attendees through this evidence-based approach, identifying and strengthening individualsâ?? reasons to change behaviors.
Attendees
Below is a list of all delegates registered to date for this event
- Maisa Athamneh
- ALLIANCE MEMBER
- Community Health Worker at Samaritan Health Plans
- Lucille Baxter
- ALLIANCE MEMBER
- Quality & Health Education Manager at Santa Clara Family Health Plan
- Hope Breckenridge
- ALLIANCE MEMBER
- Quality Improvement Coordinator at Sentara Health Plans (Optima)
- Katherine Campbell
- ALLIANCE MEMBER
- Project Specialist at CommunityCare
- Patricia Childress
- ALLIANCE MEMBER
- Patient Service Coordinator at Sentara Health Plans (Optima)
- Marya Choudhry
- ALLIANCE MEMBER
- Sr. Manager Health Equity at Providence Health Plan
- Jennifer Chow
- ALLIANCE MEMBER
- Quality Manager at MetroPlusHealth
- Cailey Chrissinger
- ALLIANCE MEMBER
- Manager of Government Products (Medicare) at Denver Health Medical Plan
- Omar Daoud
- ALLIANCE MEMBER
- Director of pharmacy at Community Health Plan of Washington
- Caroline Daoud
- ALLIANCE MEMBER
- Patient Services Coordinator at Sentara Health Plans (Optima)
- Mike Dooley
- ALLIANCE MEMBER
- Director of Provider Contracting & Engagement at Avera Health Plans
- Zara Ernst
- ALLIANCE MEMBER
- Program Manager, Quality and Health Education at Santa Clara Family Health Plan
- Kelly Evans
- ALLIANCE MEMBER
- Customer Service Manager at Physicians Health Plan
- Jeremy Fejfar
- ALLIANCE MEMBER
- Pharmacy Director Government Programs at Quartz Health Solutions
- Mary Feltovich
- ALLIANCE MEMBER
- Nurse Coder Specialist at HealthTeam Advantage
- Elizabeth Goff
- ALLIANCE MEMBER
- Manager - Medicare Project Management at IU Health Plans
- Lori Harris
- ALLIANCE MEMBER
- RN at Sentara Health Plans (Optima)
- Jennifer Hendricks
- ALLIANCE MEMBER
- Supervisor, QI at CommunityCare
- Marci Howard
- ALLIANCE MEMBER
- Manager of Community Care Coordination at Samaritan Health Plans
- Gwenevere Jones
- ALLIANCE MEMBER
- Popultaion Care Nurse at Sentara Health Plans (Optima)
- Leigh Kinzie
- ALLIANCE MEMBER
- RN QI Coordinator at Sentara Health Plans (Optima)
- Pamela Krutkiewicz
- ALLIANCE MEMBER
- Senior Health Promotion Specialist at SummaCare
- Debbie Lancto
- ALLIANCE MEMBER
- Wellbeing Services Manager at Avera Health Plans
- Vicki LOWE
- ALLIANCE MEMBER
- Member Engagement Specialist at CommunityCare
- Mary Maberry
- ALLIANCE MEMBER
- Marketing and Communications Strategist at Samaritan Health Plans
- Pamela Massoli
- ALLIANCE MEMBER
- RN at SummaCare
- Idrisa Mercer
- ALLIANCE MEMBER
- Population Care Nurse at Sentara Health Plans (Optima)
- Melissa Mitchell
- ALLIANCE MEMBER
- Operations Coordinator at Samaritan Health Plans
- Yvonne Pedder
- ALLIANCE MEMBER
- Maternity Case Manager at Samaritan Health Plans
- Deborah Peters
- ALLIANCE MEMBER
- Health Services' Project Manager at Sharp Health Plan
- Deborah Puckett
- ALLIANCE MEMBER
- Registered Nurse at SummaCare
- Kristy Reed
- ALLIANCE MEMBER
- Customer Experience Manager at Health Alliance Medical Plans
- Dawn Robinson
- ALLIANCE MEMBER
- Director of Health Plan Care Management at Denver Health Medical Plan
- Dawn Schneider
- ALLIANCE MEMBER
- Population Care Nurse at Sentara Health Plans (Optima)
- Jennifer Scott
- ALLIANCE MEMBER
- Director of Case Managment - MediGold at MediGold
- Kathryn Serenbetz
- ALLIANCE MEMBER
- Principle, Insurance Products at Avera Health Plans
- Julie Sich
- ALLIANCE MEMBER
- Director, Quality and Clinical Improvement at SummaCare
- Margaret Solma
- ALLIANCE MEMBER
- Director of Plan Structure & Integrity at Avera Health Plans
- Amanda Springstroh
- ALLIANCE MEMBER
- Registered Nurse Condition Manager Coordinator at Network Health
- Jill Stone
- ALLIANCE MEMBER
- Health Plan Pharmacist at Geisinger Health Plan
- Robert Tourek
- ALLIANCE MEMBER
- Manager - Medicare Programs at Sentara Health Plans (Optima)
- Nancy Weber
- ALLIANCE MEMBER
- Clinical Integration Program Manager at Network Health
- Jennifer WIlkens
- ALLIANCE MEMBER
- RN Clinical Care Manager at Samaritan Health Plans
- Katherine Xiong
- ALLIANCE MEMBER
- Member Engagement Specialist at CommunityCare
- Jennifer Yates
- ALLIANCE MEMBER
- Manager, Health & Wellness at SummaCare
- Holly Zorz
- ALLIANCE MEMBER
- Quality Improvement Team Lead, Medicare at Paramount Health Care
Speakers
- Kim Goblirsch
Member Health Advocate at Avera Health Plans
click here for full people profile