CAHPS Insights: Analysis of SPH Analytics' Book of Business Trends

Event Date: 12/17/2018

Event Overview

Monday, December 17, 2018
1:00 PM CT – 2:30 PM CT (90 minutes)
Hosted by: SPH Analytics

This event is hosted on our ReadyTalk platform

This insightful webinar will review trends and insights gleaned from in-depth analysis of SPH Analytics’ large book of business. SPH works with more than one third of the nation’s health plans and more than half of the NCQA 4.5 and 5.0-ranked health plans, making benchmark and book of business analyses especially insightful in driving continuous improvement.

Commercial Adult CAHPS – Trends and Insights
Medicaid Adult CAHPS – Trends and Insights
MA & PDP CAHPS – Trends and Insights
QHP Enrollee Survey – Trends and Insights
Overall Trends in Member Experience
Q&A Session

Notice to Participants:

Please note that this webinar is a Vendor Spotlight and will be a capabilities-focused presentation. While this vendor is not under contract with the Health Plan Alliance, we believe this webinar will provide you the opportunity to learn more about this vendor and the programs and services it provides. Offering this webinar does not imply that the Health Plan Alliance endorses this vendor. The webinar is merely for informational purposes only. Should you wish to share feedback and/or have questions about this vendor, please contact Jaime González, the Alliance’s Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.

Documents

12/17/2018

CAHPS Insights: Analysis of SPH Analytics: Book of Business Trends
SPH Analytics provides key trends, analytics, and insights for CAHPS in their Book of Business Trends report.

12/7/2018

Case Study: New Member Satisfaction
SPH Analytics shares how they developed a customized phone outreach program to welcome new members, evaluate the member's understanding of benefits, educate members, and alert health plans regarding any needed member follow up.

12/7/2018

Brochure: Continuous Member Engagement with HCC
SPH Analytics shares how member engagement and outreach are critical in today's healthcare environment as health plans are increasingly scored and held financially responsible based on their members's feedback, outcomes, and perceptions. Engagement and outreach also help ensure members are receiving needed care, which increases the likelihood of positive health outcomes.

12/7/2018

Brochure: Healthcare Call Center Solutions
SPH Analytic's Healthcare Call Center provides phone outreach and engagement to patients, health plan members, and healthcare providers. With more than two decades of experience, high standards of quality oversight, and a dedicated team of onsite call center professionals, our call center services provide the reliable healthcare outreach and patient/member engagement clients trust.

12/7/2018

Brochure: Provider Satisfaction Survey Research and Best Practices
The Provider Satisfaction with the Health Plan Survey is one of SPH Analytic's most popular and highly sought-after proprietary surveys. In response to changes in the delivery care market and challenges when surveying the provider practice population, SPH conducted a comprehensive initiative to improve the survey and enhance the value of findings for our clients.

12/7/2018

White Paper: Improving Member and Provider Satisfaction
SPH Analytics offers Quality Improvement Consulting Services to help plans make the organizational changes needed and to determine what strategies and tactics will support better survey results.