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Planning Call: Member Experience Value Visit is this July

Event Date:4/25/2019

Event Overview

Thursday, April 25, 2019
1:30PM CT – 2:30PM CT (60 minutes)
Hosted by: Health Plan Alliance

This event is hosted on our ReadyTalk platform

 

Alliance members are encouraged to join your peers for an open discussion and brainstorming session, April 25 from 1:30-2:30pm CT.  The goal of this planning call is to ensure our July 10-12 Value Visit on the Member Experience is a great event, focused on the issues that matter most to our health plan member organizations.  Join us for this planning call to see a PREVIEW of the event agenda and share your feedback; planning call attendees' help is invaluable to the Alliance staff!  Questions we'll be asking planning call attendees to consider include:

  • The July Value Visit's theme is "Elevating the member experience: Making every member's health insurance as personal as their health care journey".  Does this focus resonate with you?  What specific topics would support your work?
  • The Alliance is identifying potential sponsoring companies to underwrite the event: What types of vendor partners are you interested in meeting and learning more about during this meeting?
  • Many, many health plan departments impact each member's experience: Who are the health plan staff you think we should target for this event's participating audience?  Who do you want to meet and learn from during this meeting?
  • We will be filling the agenda with member-led case studies: Do you have particular case study topics you want to be sure we include? Do you have an idea for a case study you'd like to contribute to the agenda?

 

Audience

All Health Plan Alliance members with an interest in crafting a powerful "Member Experience" are invited to this planning call.


 

Ask your peers a question or share a resource anytime through the Alliance discussion forum

You can visit the discussion forum and post a question anytime. It's only available to Alliance members, so you question is private and secure. When submitting a question, you can select which topics your question is related to, such as "risk adjustment" or "coding". Individuals who have indicated in their Alliance profile they are interested in those topics and are opted in to discussion forum emails will receive your question. You can also add an attachment to your question or reply, making this tool another great resource for sharing best practices with your peers.

 


 

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Attendees

Below is a list of all delegates registered to date for this event

  • Teresa Johnson
  • ALLIANCE GUEST
  • SVP, Consumer Experience Solutions at CDPHP (Capital District Physicians' Health Plan)
  • Gabriel Ayerza
  • ALLIANCE MEMBER
  • Medicare Strategy Director at Community Health Plan of Washington
  • Chelsea Byom
  • ALLIANCE MEMBER
  • Marketing & Communications Manager at Santa Clara Family Health Plan
  • Lisa Denney
  • ALLIANCE MEMBER
  • Medicare Compliance Supervisor at Johns Hopkins HealthCare
  • Marina Genin
  • ALLIANCE MEMBER
  • Medicare Improvement Lead at MetroPlus Health Plan
  • Jane Hayes
  • ALLIANCE MEMBER
  • Chief Experience Officer at Health Alliance Medical Plans
  • Rebecca Jacobs
  • ALLIANCE MEMBER
  • Member Advocate at Aspire Health Plan
  • Julie Leibbrand
  • ALLIANCE MEMBER
  • Customer Experience Director at Community Health Plan of Washington
  • Cristy Lohmeier
  • ALLIANCE MEMBER
  • Customer Experience Manager at Network Health
  • Karen Mikuska
  • ALLIANCE MEMBER
  • Customer Care Manager at Avera Health Plans (DAKOTACARE)
  • Brian Moody
  • ALLIANCE MEMBER
  • Director of Service Operations at Health New England
  • Pete Roverud
  • ALLIANCE MEMBER
  • VP of Strategy and Development at PreferredOne
  • Debra Schiffman
  • ALLIANCE MEMBER
  • Vice President, Operations at Quartz Health Solutions
  • Annie Shieh
  • ALLIANCE MEMBER
  • Senior Compliance Counsel at Central Health Plan of California
  • Jesse Shultis
  • ALLIANCE MEMBER
  • AVP, Business Solutions & CX at Quartz Health Solutions
  • Kristy Waddell
  • ALLIANCE MEMBER
  • Customer Experience Manager at Health Alliance Medical Plans
  • Carol Wright
  • ALLIANCE MEMBER
  • Customer Experience & Process Improvement Analyst at Sharp Health Plan