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Change Healthcare Outage Impacts & Remediation

Event Date: 3/15/2024

Event Overview

Friday, 3/15/2024
12:00 PM CT – 1:00 PM CT (60 minutes)

 This call is designed to create a forum for individuals from plans affected by the Change Healthcare outage to discuss any new developments related to the outage, ask questions of one another, and share unfolding best practices and remediation strategies. All topics are welcome; feel free also to submit topics in advance to Mallory Willett (Mallory.willett@healthplanalliance.org).


If you’d like to go in-depth on more specific business impacts i.e. chart retrieval, business continuity, risk adjustment, etc., I urge you to consider hosting your own Braindate!

 


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Documents
3/18/2024

Recording: Change Healthcare Outage Impacts & Remediation March 15
Join your peers in this forum to discuss the impact of the Change Healthcare outage. In this call, members discuss their experience transitioning to Availity, plans to build redundancy into their vendor contracting, and how they're interpreting the new statement from Change that indicated payments would begin to be restored on March 15.

Attendees

Below is a list of all delegates registered to date for this event

  • Trisha Adams
  • ALLIANCE MEMBER
  • Director, Member Services at Physicians Health Plan
  • Karen Brunton
  • ALLIANCE MEMBER
  • Project Manager at Medical Associates Health Plans
  • Karen Carlson
  • ALLIANCE MEMBER
  • Chief Operating Officer at Neighborhood Health Plan of Rhode Island
  • Tanya Curtland
  • ALLIANCE MEMBER
  • AVP Provider Experience at Paramount Health Care
  • Kim Dans
  • ALLIANCE MEMBER
  • Executive General Manager, Health Plan Operations at Jefferson Health Plans
  • Steve DiBiasio
  • ALLIANCE MEMBER
  • Chief Information Officer at Neighborhood Health Plan of Rhode Island
  • Jay Dodson
  • ALLIANCE MEMBER
  • Program Manager - IS at IU Health Plans
  • Jessica Dupont
  • ALLIANCE MEMBER
  • Vice President of Government Programs at Alliant Health Plans
  • Hannah Ferrell
  • ALLIANCE MEMBER
  • Associate Fraud Investigator at Sentara Health Plans (Optima)
  • Phyllis Fisher
  • ALLIANCE MEMBER
  • VP, Operations at Physicians Health Plan
  • Katie Fleming
  • ALLIANCE MEMBER
  • Vice President, Provider Operations and Engagement at Health First Health Plans
  • Jamie Forrest
  • ALLIANCE MEMBER
  • Chief Operating Officer at Health First Health Plans
  • Sarena Fritch
  • ALLIANCE MEMBER
  • Manager of Business Operations & Claims at Physicians Health Plan
  • Angie Fussell
  • ALLIANCE MEMBER
  • Provider Relations Manager at Alliant Health Plans
  • Anthony Hansen
  • ALLIANCE MEMBER
  • Sr. Medicare Compliance Coordinator at Providence Health Plan
  • Andrew Helquist
  • ALLIANCE MEMBER
  • Director, Medicare Advantage Operations at Johns Hopkins Health Plans
  • Karen Hoffmann
  • ALLIANCE MEMBER
  • Administrative Compliance Specialist at Medical Associates Health Plans
  • Nick Huober
  • ALLIANCE MEMBER
  • Director, Risk Adjustment at MetroPlusHealth
  • Heather Husser
  • ALLIANCE MEMBER
  • Customer Service Manager at Piedmont Community Health Plan
  • Grace Hyder
  • ALLIANCE MEMBER
  • Associate Fraud and Abuse Investigator at Sentara Health Plans (Optima)
  • Christine Jensen
  • ALLIANCE MEMBER
  • Privacy and Information Security Manager at Western Health Advantage
  • Angela Keenan
  • ALLIANCE MEMBER
  • Compliance Officer at Network Health
  • Barb Koerperich
  • ALLIANCE MEMBER
  • Director of Health Care Services at Medical Associates Health Plans
  • Joby Kolsun
  • ALLIANCE MEMBER
  • medical director at AvMed
  • Kalyn Lassitter
  • ALLIANCE MEMBER
  • Provider Network Operations Liaison at Alliant Health Plans
  • Alan Lederman
  • ALLIANCE MEMBER
  • Chief Operating Officer at Community Health Plan of Washington
  • Angie Lovell
  • ALLIANCE MEMBER
  • Director of Operations at Prominence Health Plan
  • Jeanne Lui
  • ALLIANCE MEMBER
  • Risk Adjustment Coordinator at CCHP
  • Angela Martini
  • ALLIANCE MEMBER
  • Quality Improvement Coordinator at Sentara Health Plans (Optima)
  • Les McPhearson
  • ALLIANCE MEMBER
  • Chief Operating Officer at Health Alliance Medical Plans
  • Charles Meyers
  • ALLIANCE MEMBER
  • VP, Chief Technical and Security Officer at Paramount Health Care
  • Garland Morton
  • ALLIANCE MEMBER
  • Director of Compliance and Privacy at Piedmont Community Health Plan
  • Joy Mukherjee
  • ALLIANCE MEMBER
  • CIO at Johns Hopkins Health Plans
  • Joan Naffziger
  • ALLIANCE MEMBER
  • Program Manager, Information Security at IU Health Plans
  • Tom Owen
  • ALLIANCE MEMBER
  • AVP ITS Security System at Paramount Health Care
  • SHIVANAND PABBA
  • ALLIANCE MEMBER
  • Lead Data Analytics Analyst at Health Alliance Plan (HAP)
  • Celeste Richards
  • ALLIANCE MEMBER
  • Chief Operating Officer at Alliant Health Plans
  • David Rodriguez
  • ALLIANCE MEMBER
  • Configuration Supervisor at Alliant Health Plans
  • Leah Roszkowiak
  • ALLIANCE MEMBER
  • Director Support Services at Health First Health Plans
  • Melissa Rusk
  • ALLIANCE MEMBER
  • Vice President Operations at SummaCare
  • Sherie Simmons
  • ALLIANCE MEMBER
  • Manager MAHP Claims at Medical Associates Health Plans
  • Sarah Skirvin
  • ALLIANCE MEMBER
  • Claims Coding Assoc- Sr at IU Health Plans
  • David Smith
  • ALLIANCE MEMBER
  • Director of IT at Piedmont Community Health Plan
  • Charles Smith
  • ALLIANCE MEMBER
  • Sr. Director Health Plan Operations at Care N' Care Insurance Company, Inc.
  • Krystal Stevenson
  • ALLIANCE MEMBER
  • Manager- Risk Adjustment Programs & Operations at Health Alliance Plan (HAP)
  • Erica Techlin
  • ALLIANCE MEMBER
  • Learning and Development Specialist at Network Health
  • Lori Tishler
  • ALLIANCE MEMBER
  • CMO at Community Health Options
  • Young Vu
  • ALLIANCE MEMBER
  • Business Information Security Officer - Health Plan at Sentara Health Plans (Optima)
  • Rick Walters
  • ALLIANCE MEMBER
  • Quality Improvement Manager at Medical Associates Health Plans
  • Stephany Wiers
  • ALLIANCE MEMBER
  • Manger, Quality & Accreditation at Community Health Options
  • Jeremy Wulfekuhle
  • ALLIANCE MEMBER
  • Director of Information Technology at Medical Associates Health Plans
  • Sherri Wynn
  • ALLIANCE MEMBER
  • HFHP Directory of Integrity at Health First Health Plans
  • Rusty Wyrick
  • ALLIANCE MEMBER
  • SVP & Chief Information Officer at CommunityCare
  • Justin Zirbel
  • ALLIANCE MEMBER
  • Director IT Development at Network Health