Member or Patient? Either way you slice it, they are the customer.
“Customer Experience” is a term I hear and read everywhere these days. Amazingly, in our current Twitter-driven language I recently saw it shortened to CX. That abbreviation only adds to the confusion and challenge of defining what we mean by the customer experience. For years regional health plans have claimed customer service – we primarily pointed to our customer service reps – as a competitive differentiator. Read more
Provider-sponsored health plans: positioned to win the health insurance market shift
Deloitte’s Center for Health Solutions sought to understand how provider-sponsored plans have performed financially in recent times. They analyzed the financial and market performance of provider-sponsored managed care organizations during 2012- 2014. The analysis yielded 3 primary findings. Read more
Welcome to Health Plan Alliance
Working together, health plans, hospitals and physicians can improve their operational and financial performance, medical management and market position. Members of the Health Plan Alliance do just that by leveraging a broader knowledge base, disseminating specific performance improvement methods and participating in a collective purchasing program.
As provider-sponsored and independent health plans, Alliance members share much in common. And because they don't directly compete against one another, they openly discuss challenges and strategies and gain insights through sharing best practices. To learn more about the value of membership, click here.